City Center Hotel

The view from the room is great. They upgraded my room with no extra charges because of room malfunction. The staffs have very nice personalities and easy to communicate with. You could also leave your baggage there even after checking out (no charge) and pick it up any time. Just a bit concerning there are 2-3 little bugs or cockroaches(?) coming in & out of the sink area but other than that I had a great experience with this hotel and it is also along Session Road which is near SM Baguio and restaurants/coffee shops as well.

We booked this hotel based on its 9-star rating on Booking.com and stayed for one night on 04/08/25 in a family room. Upon arrival, we immediately noticed that the room looked tired, with visible cracks on the walls. Still, we were initially happy as the room could accommodate five people.|Unfortunately, there were many insects in the room, so we went back to the reception. They showed us another room, but it also had insects. At that point, we asked for a refund as we didn’t feel the room was livable. The receptionist initially said they couldn’t help since we booked through a third-party site, which was frustrating. We felt they should’ve at least assisted us in contacting the third party, considering they’re in partnership with them.||Eventually, the receptionist called the manager, and thankfully, they gave us a free upgrade to one of their newer rooms. This room was much better and insect-free, which we appreciated. However, the TV and Wi-Fi didn’t work, the remote had mould between the buttons, and the shower had hair in it. We didn’t report these issues as we were checking out early and were just relieved to have a decent place to stay for our short trip to Baguio.||While I appreciate the staff for eventually helping us, I believe they need to be more proactive in offering solutions. It felt like I was the one trying to solve the problems, rather than them taking initiative. After all, it’s their hotel, and guests shouldn’t have to chase after support when things go wrong.

We had a great time staying at City Center Hotel. The room is clean, there's enough space for 5 people and it's perfect for families. However, the hotel's best feature is its location. The hotel is just along Session road so there's never any shortage of good grub place. Ililikha Arts and Crafts Village is just on the next kanto, a few ukay shops are just across City Center. Nice bakeries are also just around the corner. Burnham park is about an 8-10 minute walk. My family and I are frequent Baguio travellers and have stayed in a myriad of places but by City Center is one of the most if not the most accessible hotel that offers the most sulit price.

Attach photos kindly click before you book 😅 Its our 3rd day here in Baguio and I regret that I spent my 2D in PALADIN so sad cause they have same price Anyway I book at Agoda but it doesn't show that rate are included breakfasts so I choose the Paladin first but when I fully decided that I can't stay more than 2D in Paladin I book City Center my surprise that the reception said that our rate is breakfast included JUST WOW If i know, I'm sure my baguio vacay is so much memorable wahaha but they said Lesson Learn 😅 Overall the breakfast is one of a kind its like your in a 5star hotel, will recommend this for anyone who will plan to stay in baguio in addition the night market is walking distance for 3mins or more depending of how fast walker you are All necessary store are within the area, no worries if you forgot something. Place is lively and neat of course 😍

Great location, got the basics, no fuss stay Location: Short stroll to all three main tourist attractions in the city. Room: For a 3-star, has all the essentials: decent bed, small table and TV, AC. The bathroom was simple. Tiles were starting to show a bit of wear and tear but that didn't really matter for me as it had what I needed. A decent shower - hot water and water pressure were pretty good, always a plus. Shower had a rainshower option, and toilet had a bidet. No dental kit but you can buy a basic one at reception. Does come with sachets for shampoo and soap. Our room also had a nice view of Session Road, room 608. Service was prompt even though it was a holiday/weekend for this overnight stay. We were able to check out and they allowed us to leave our stuff at reception after so we could still enjoy the city a bit more. Complimentary breakfast at the cafe was good. They have set meals silog type meals and a few Western breakfast options like french toast. There is a elevator for all 6 or 7 floors.

Before we checked in this hotel, we had read amazing reviews by travelers, and we were looking forward to our 5N stay with them. This has been the best decision we made and no regrets. Their customer service has been above and beyond, always greeting you with a warm, delightful smile that brightens your day. The staff were always looking for ways to render any assistance - reception, housekeeping, bellboy, and ground security. The Bean Talk cafe on level two also serves amazing filipino/intercontinental breakfasts and bakery. The hotel's location is located along the Session Road where all the buzz happens, local well known cruisine and fast food chains are right at the corner. The rooms are reasonabled sized, clean and neat although it can't be compared to five star hotels we stayed before. However their customer centric attitude is what set them apart. I'm also impressed with the selection of staff by the owner and management staff. City Center Hotel has huge potential to move beyond the current hotel's star rating. Thank you for the hospitality rendered to us, we had a wondeful stay and experience.

This has been my go-to hotel in Baguio for short visits. İt covers the basics. Its location on Session is its #1 plus. Close to offices, schools, banks, food places, shops and supermarkets. Walking distance to City Hall, Baguio Cathedral, the Market, Bus terminals, Burnham Park, SM Mall. That said, service has deteriorated. Housekeeping Staff are talking loudly at the hallway at 7AM. I see staff asleep at the couch on 2nd floor landing. Except for one gentlemen at the front desk who remains pleasant, the other people at Reception look tired, bored and surly. Beanstalk is closed for renovations so complimentary breakfast is no longer offered. I shall probably look for other lodgings next time I visit Baguio.

The service is splendid! The staff is awesome. Every single one of them. ❤️ Every time my fam and I need a staycation, this hotel is always our 1st option. Will definitely go back. To Sir Zaldy and Sir John Michael (receptionists), thank you for always being accommodating to our requests. 😊 - fam of Chris Poyaoan