City Electrical Factors Ltd (CEF)

Always a painful experience, understaffed to the extent you may spend forty minutes in a queue. Stock levels are poor, so you may end up empty handed. To add to the misery you then have CEFs antiquated 'double booking' system - if you are from a different branch they must phone through your order to your branch for a reference number... yes - more waiting!

Slow turgid service. Without fail the most laborious service I have ever experienced. Un helpful miserable staff apart from one lad. We have an account with CEF in Crewe and the difference between these stores is light years apart. Use Rexel. Much better service if in London west end

Total disappointment at this branch - as usual for the last 5 years there are 6 people waiting to be server 2 at least just to collect something and just one member of stafd taking his time to do the things as it's 1920s total disappointment if they cant improve the branch they should close it.

The slowest service in the world. You might aswell go there 9am and collect your things at 5pm LOL

Nice team in Mortimer Street, very helpful. Good products advertised, so far so good. CEF comes across as professional.

So slow customer service in so busy place .. 1 man on counter and 10 guys in queue…..

Absolutely shocking! Would give it zero stars if I could! Waited 20 mins in the shop. No one came out. Called out, no response. They just hid in the back! Ended up walking out. Will give my service elsewhere. Avoid this branch!

The slowest CEF I have ever visted. Staff takes your order and dissappear in the back from the moment I got to the counter it took 25minutes to get the order that was reserved to collect, just to find out that half of the stuff is missing, because they had wrong stock. Absolutely terrible and disappointing