City Express by Marriott Playa Del Carmen

I had a last minute 5 night reservation here and I wound up checking out the first morning. I checked out at the front desk and the gentleman there told me I was fine and he would take care of it. This hotel charged my CC for the whole 5 nights and they tell me I was there for 5 nights. I have been fighting them on this through Marriott for a month now. I am appalled that they are telling me I am lying and stayed there 5 nights. Don’t trust them. Besides that the room we had for one night was tiny and uncomfortable

Be careful when visiting here. Stayed here for 1 week with my friend, my friend’s sling bag was stolen from the hotel restaurant while having breakfast, staff says it’s Sunday so no manager available for security cameras access. Also called 911, police came, but says it’s private property also can’t access security cameras

Fatima the desk representative along with the rest of the staff went out of there way to take care of all my needs. I would definitely stay there if I return to Playa Del Carmen.

We asked for a quiet room and still we were woken up at 5am with the breakfast staff. Really spoilt our stay.||Never used the pool. Gym had just had a new floor so smelt of glue and couldn't be used. Room and bathroom OK.||Breakfast was OK.||But a shockingly bad sleep spoiled our stay.

Good stay if you plan to spend time in Playa Del Carmen. 5th Avenue is a 10 min walk from the hotel. About 15 mins walk in the same direction to the ferries to Cozumel. The hotel is on the highway and if you have day trips planned to Chichén Itza or any of the Xcaret you mostly will be picked up from the door step of the hotel. Hotel itself is clean and safe. The buffet has the exact same spread everyday so don’t expect too much from it. If the photos of City Express Suites and this one confuse you, that’s because they are actually the same building. One side is painted pink and has slightly better rooms so they call it the City Express Suites. The pool for both is the same and if you stay at Suites you can have breakfast in a ceramic plate while City Express has hard paper plates, lol.

Stayed for 3 nights a week ago. For the good, staff was friendly, short walk to town (about a 20 min walk), room & common areas were clean, the room is a good size and there's complimentary breakfast from 7am to 11am. They were also very helpful in booking a taxi for me to get to Puerto Morelos. I didn't have a chance to use the pool as I was always walking to the beach.||On the downside, they're doing upgrades to the hotel so it can get a bit loud at times depending on the time of day. There wasn't any early check-in or late checkout available.

We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

I have to start by saying that I was hesitant about booking into this hotel. But, go for it. Is super clean, personnel very polite, you have a kitchenette with a dishwasher. Our room was always impeccable and freshly cleaned when we came back every evening. It is not a resort but it is cleaner than one... it has a breakfast room, pool, laundry and computers in the lobby for guests. As I said, if you are expecting resort amenities you won't find them here, since we were always out, we didn't care about it. Prices are very reasonable. Last minute booking went smooth, no problems at all.