City Garden GRAND Hotel Makati

This hotel is senior - citizen friendly, larger room and beds than expected since we were provided a connecting room for 2 families , and has a good view on the 27th floor. Also has one of the best buffet spreads, there's something for every type of customer. Only comment is the site itself does not have the option with breakfast and additional charges apply on top of the room rate.

WORST HOTEL STAY! We reserved their "early check in & late checkout promo". We KNOW that the rooms are subject for availability so we called beforehand if the room is available and they said YES THERE ARE PLENTY OF ROOMS AVAILABLE. Since we live nearby, we went immediately only to tell us that NO ROOMS ARE AVAILABLE! HELLO! THAT'S WHY WE CALLED! We arrived at 10am and they advise us that we can only check in at 2pm! WHAT DO YOU WANT US TO DO? WAIT FOR 4 HOURS AT THE LOBBY!? WHAT'S THE POINT IN CALLING? They didn't do anything to own up to their mistake either! DO YOU EVEN UNDERSTAND THE CONSEQUENCE OF PROVIDING WRONG INFORMATION!? My husband advised the front desk that I DO NOT WANT CHOCOLATE CAKE for my birthday and they assured me that they will serve CHEESECAKE but in the end, they served chocolate. You really don't care about your customers!? Every simple thing, there's a miscommunication! PARKING IS TERRIBLE TOO! You have to reverse at every turn! DO NOT CHECK IN HERE OR ELSE YOU'LL JUST GET STRESSED! Their promo is also false advertisement! DON'T BELIEVE IT. I wanted to relax since it's my birthday but all this hotel gave me is stress!

We stayed for two nights in the City Garden Grand. The room on the 23. floor was spacious, very well equipped, and provided a great city view. The breakfast buffet was really excellent, with a wide variety of Asian and Western food, including a coffee and juice bar. We also enjoyed the food in the rooftop restaurant and the pool. The rooftop floors also provide a stunning view over Manila. The service was very good and all staff was very friendly and helpful!

I stayed here a few nights and it was just okay. The only real positives was the staff were super nice and the room had a very comfortable bed and AC. The negatives is that the elevators are SOOO slow. Honestly I would not stay here again just based on that and so many people try to use them. The area is sketchy as well with homeless around and people begging. One day the lobby smelled so bad. Also waited over 45min for food at the restaurant. For a ''5 Star'' hotel its really like 3.5.

I am about to check out from my second stay here in 3 weeks and have been really pleased with both stays. I initially stayed for one night before flying to cebu but decided to stay again for a day and a half before flying back to London as the hotel is so comfortable. The pool and hot tub are lovely, the restaurant is nice and offers a good view of the skyline. The bed is really comfortable and they even offered me a room with a bath tub or a walk in shower for me to choose from so I managed to have a relaxing bath before I left which was a nice surprise! All staff couldn’t be friendlier and more helpful if they tried, Filipinos are so polite and lovely!! Would absolutely stay again, thanks for a relaxing stay before and after very long flights!

They had very professional and friendly customer service! It was very clean and very accommodating! You get free bottles of water, free shampoo with conditioner, free soap, free toothbrushes with toothpaste, free coffee, free rolls of toilet paper, free Wi-Fi, free TV to watch, free slippers, a bathrobe, and lots of towels! They help you with all of your luggage when you arrive and leave. The water in the shower is very nice and very warm, plus it has a huge deep bathtub perfect for 2! The TV is very nice too, plus it's huge! The beds as well as the sheets/blanket is very clean and big! It is also very close to lots of shopping areas with an Amazing view! The pool and jacuzzi on the rooftop is Amazing and right beside an awesome restaurant!! The only negative thing is, that they had no bananas for breakfast and that it is a tad bit pricey, but if you want to feel like you're rich and be pampered, this is for you!! Oh yeah, they even let us check-in 3 hours early with no extra charge.

I had a great stay at City Garden Grand Hotel in Makati. Everything from check-in to check-out was smooth and up to the mark. I booked a Deluxe Room, which was spacious, clean, and fully equipped with all the essentials. Room service was prompt, and the amenities were solid — especially the rooftop pool, which had amazing views and was definitely a highlight. One thing to note: I had a smoking room, so if you’re a smoker, make sure to request that specifically. They have a clear policy — smoking in a non-smoking room comes with a ₱8,000 fine, which is fair and helps keep the place fresh for everyone. The overall vibe of the hotel is professional and welcoming. Special thanks to Darius, Tan, Tricia, Patrick, and Ackee — your hospitality really stood out. Would definitely recommend this hotel if you’re staying in Makati.

If you’re ever in Makati, this place is the best bang for the buck. The rooms are very nice. The restaurant has great atmosphere and food. The infinity pool is kept nice. The service staff from the front desk, cleaning people, the restaurant and spa are phenomenal. They are well dressed and very professional. I would recommend this place 10 out of 10.

I can't speak to the hotel rooms so this review is solely on my experience at the roof top bar/lounge. This was one of the best roof top bars and lounge to get a great view of the city skyline and perfect sunset photos. The ambiance is loud, couple TVs playing sporting events and the crowd very mixed. There is plenty of room to select from sitting at the bar for shade or outdoor area. The food was amazing and very delicious. The drinks could have been a little stronger but the bartender did come to our table several times to check in which I thought was cool of him to do. There were a couple errors with the meals and drinks. The main reason I gave 5 stars was the incredible customer service and staff. My waiter (Lyncis) was attentive and never did I feel because there was a rush she forgot about me and she offered some good recommendations she knew the menu very well. The manager JV was awesome as well making sure my dining experience was satisfactory and answered lots of questions I had about various things in relation to the country. A very huge special shout of to my honorary valentines Bea the guest service rep. She was cute but very professional, humorous and knew great spots to experience the nightlife in the area. I really hope City Garden Grand knows they have a strong team and really made the visit worth coming back. I tried the tanduay rum which you can get as shots or by the bottle. Other items included Pan chi, Pancit Guisado and chicken inasal. Great options for your tastebuds. Enjoy and don't for get to leave a Tip.

Used to be great but, now it's okay. I've stayed at this hotel several times over the years. I recently stayed here and their shortcomings have become more noticeable. The Bad: Room Service or lack of room service? I ordered a fruit platter that never arrived. The following night I requested three glasses with just ice. Again, it never arrived. We then tried the restaurant on the roof. Everything was going well until my wife found hair in her food. Major strike in my opinion. House Keeping. The problem here was that the person in charge of our floor failed to clean our room several days in a row, The first excuse was that we had our Do Not Disturb light on. Correct but we changed it to house keeping at 10am. Second time we left the house keeping light on at 9am - 5pm. He never showed up. We were told he couldn't enter our room unless we were present or gave permission to enter the room while we were out. We informed house keeping that it was okay to clean the room while we were away. The next day we had out house keeping light on from 8am to 6pm. I even saw the house keeping staff and mentioned if he could clean our room? This occurred at 10am. We arrived back at our room at 6pm and you could guess what we saw. Our room was not cleaned. Now, the times house keeping did show up they did a very good job but, the problem was getting them to the room!!! Our room.... oh my. Zero view. A club blasting music thaT ECHOS all the way to our room. Curtain was falling down as well. I'll add a picture once I have a chance. The Good: The front desk staff. I would like to name to individuals that made this trip bearable. You need to recognize Paul and Cristine / Christine (sp?). Paul was outstanding during the check in process and made things go smoothly. Christine was the one that I spoke to in regards to house keeping and no more than 5 minutes after speaking with her we had three people in our room cleaning and changing the sheets and towels. This occurred after watching a customer ahead of me in a heated argument about his reservation. If I didn't witness that happening first hand I would never have known what she went through because when she dealt with me she was nothing but professional and pleasant!!! Pool staff. The gentleman working the pool was attentive the entire time I was at the pool with my kids. I asked him what the best time to come to the pool. I went the again the following day and we basically had the pool to ourselves!!!! Thank you for the inside info on the best time to go to the pool!!! I wish I remembered his name. The room. Huge TV!! Strong internet compared to my previous visit. Hot water and great water pressure in the shower. Beds were super comfortable and house keeping provided extra pillows which made the beds that much more comfortable!! Conclusion: Would I come back to this hotel? Yes. I would stay away from room service and their restaurant as during all three of my previous visits this has been their weak spot. Your front of house is the benchmark that all the other departments should strive to attain. To the management: Please don't lose these two employees (Paul & Christine) because they are the best example of how all hotel staff should act towards guests!!!

Super nice hotel and price was great. Customer at front desk was super friendly and check me in quick. Nicely located near bars and restaurants. Roof top pool and bar was a nice touch but was lacking workers.

Typical large, clean, gracious luxury, large roomed hotel. Grand entrance with lots of staff and seating areas. The bathrooms have a huge rain shower, in addition to a standard shower head. Take it under advisement when indulging. Its has a commanding top floor bar and pool area named Firefly. Must see. Also, visited the salad, soup, bread bar. The circular bar looked like a sci-fi space ship food buffet. Friendly staff. The expansive exercise area is welcomed. But, we walked passed it to get a most soothing shiatsu-Swedish massage to our specifications and pressure. The oil they used felt different and rich. Had to wash/scrub it off after our session. Lingered on the skin, its not a complaint! Good location, easy drop off area and free garage parking Salamat.

I'm in love with this place! All the 5 star amenities you could ask for less. Stayed here for 3 nights and everything was incredible. Their 7th floor buffet is excellent and with tons of variety. When you book your room you can add it to your charges at half the cost. Their 9th floor spa and gym is no joke. Gym is well equipped. The staff at the spa is knowledgeable and professional. Their hands are like magic. They put me to sleep very easily. View of the city is pretty cool when the smog disappears...especially from the roof top pool and bar/restaurant. Drinks from this bar are great. The usually also have some pretty good live entertainment. Look for bar manager JOBERT and bartender NAMS to assist you. They were a delight and very eager to keep you happy. The entire staff were so very polite and helpful. They made me feel like royalty. Any request was fulfilled..even room service. Its walking distance from century mall which has a lot of great stores. And but a cab away from all other venues. For the price and location, I would say I got an excellent deal. I highly reccomend!! We will be back

In summary, a fairly decent hotel, but it is quite noisy. Pros: -WiFi fast. However it does disconnect often when screen goes off. So it's a bit of a hassle. -Fairly big rooms. More than enough room -Nice shower head from ceiling Cons: -it's a total nightmare to get a grab car. Makati avenue has insanely bad traffic most hours of the day so cars take forever to arrive. I waited for over 20min for a car to the airport!! -Quite Loud. I was on the 10th floor and could constantly hear honking from the street -they only gave me one key which was required to activate the electricity in the room. So every time I left, the ac went out! So my room was always hot when I returned -pillows are too thick and firm -Elevators can take a while to arrive. Lots of waiting FYI it is near the red light street but I didn't notice much in the area. I wouldn't hesitate to stay with kids.

Very clean, nice hotel, great location.Very helpful staff too. It was a last minute booking so I was grateful to be accomodated, was even more pleased when they upgraded my room. Room service was ok, the Firefly bar on the 32nd floor has great views and live music. Booked through Expedia.com with no issues. Will definitely book here on my next trip.

I stayed there for 13 days in February 2020. I knew I would be happy after I checked in and they were so friendly. My room was nice as advertised. I love the 24 hour room service. For a motel the food was very good and I loved their adobo. The room was very clean and the maids were very good. My tv didnt work one day and within 15 minutes 3 staff came to my room and fixed it quickly. The staff were always helpful when I had questions. A very nice pool on the roof. The men at the front door where great at helping me when I needed it. I had an awesome view of Makati and McDonalds/Jollibee from my room. I had hot water every day and the aircon worked well. Salamat to the staff!

I found this hotel through Yelp and it ended up being the perfect hotel for us. It is located on the corner of Makati Ave and Kalayaang. Don't get it confused with City Garden Hotel across the street. (It will be easy to get confused when you are trying to find it for the first time.) Here are some things you might like to know: *A room with a view cost us about $80/night U.S. *They validate parking. *The security guard will call a "Grab", their version of Uber, for you and will verify that the car matches and tell you the price up front. *The pool isn't heated and is quite cold. *They offer 24 hour room service and they also have two restaurants and a small cafe. *There is a rooftop restaurant/bar on the 32nd floor. It has amazing views in every direction. *They have a good rate on money exchange but the dollars you exchange need to be in pristine condition. Absolutely no rips, tears or folds. *Bring a power converter. *There are two shower heads. It might be easy to miss the "rain" shower head if you're not looking for it. *Each room has a hairdryer, a safe, and a water kettle to make instant coffee and tea. *There is a 7/11 across the street for bottled water, Gatorade, steamed buns and beer. They only sell instant coffee:-( *There is a Starbucks 1/2 block up on Kalayaang. *The Century City Mall is a block away and has some cool stores as well as a few places to eat. It even has a small grocery store. *Two blocks down is a night market called the Hott Asia Bazaar. It's a lot of fun! They have street food, live music and beer. There are many locals here and you are bound to have a great time. I stayed here with my family for 8 nights, broken up by a trip to Palawan. We found it to be in a great location and it was easy to get around from here. We walked quite a bit and we also used Grab. Taxis seemed to be available at all times. I would stay at this hotel again and I would recommend it to anybody staying in the Makati area.

Let me start this off by saying that I haven't stayed in the Grand yet, but I was able to tour the hotel as part of an ocular for our planning sessions. We were looking for a large enough hotel with good-enough rooms and conference areas where we could billet our staff and hold our planning meetings. The rooms were great. Their superior rooms -- the lowest possible rung in their ladder of choices -- had a queen-size bed with the fluffiest sheets and pillows, a desk, a sofa, a bathtub, and a gorgeous view of the Makati skyline. If you climb up to their penthouse, they also have an al fresco dining area as well as an infinity pool, where you can rest at the edge which offered a dizzying view of the city below. If you're thinking of holding a large conference here though, you might want to look somewhere else. They don't have the capacity for that. For small meetings however, that's a different story. They have gorgeous meeting rooms, so have at it.

While I've walked through the lobby which looks nice, I headed straight to the 32nd floor for a happy hour cocktail at Firefly Roof Deck Bar. What a nice surprise this bar is! I was looking for a place outdoors to have a cocktail with a friend and this place popped up on my google search. I had never heard of this place, but it got such rave reviews by the writer I had to give it a try. I was not disappointed. The rooftop is high enough up that you get a wonderful breeze along with the fabulous view, especially as the sun is setting. Personally, cocktails aren't their strong suit, so go simple with a gin and tonic or a glass of wine. You can also indulge in the nightly BBQ from 6:30-9:30pm. It's a large space so you don't feel cramped and there are tables and chairs facing the beautiful city skyline so you can relax over conversation. I love this hidden gem and don't mind if it stays quiet for just a while longer.

I had the pleasure of staying at the City Garden Grand Hotel and Romani Cruz served us on several days during breakfast at the hotel's restaurant. Romano is a very attentive, friendly and personable waiter. I appreciate the personal touch when staying at different places and I have to say he made my stay very enjoyable and the breakfast is FANTASTIC!

This was my first trip to Manilla or the Philippines and I must say that my stay at the City Garden Grand Hotel was one of the best highlights of my stay. The room was clean and looked great! The staff was friendly and courteous to me all the time and the onsite services was great! I will definitely be staying here the next time I'm back in the area!

enjoyed my stay here. i highly recommend this hotel in makati. Would've liked to stay in the presidential though.

This one of my go to hotels in Manila. It's conveniently located. It's one block from the food fair that's done every night around 6pm, I think. Both Greenbelt and Powerplant Malls are a 20-25 minute walk if you are in shape. I've stayed at both the City Garden and City Garden Grand and for the price and location, I'm pleased with both. Mang Inasal and Kenny Rogers are located across the street. What else do you need? Hope to see you soon!

We stayed in this hotel for 5 nights. We lived in the philippines as expats for 5 years already and this has been one of the best experiences when it comes to filipino hospitality by far. The attentivness of the staff, the Management and the rooms, pool, and restaurant do not fail to impress. We really enjoyed our stay there and we can recommend this place for business as well as leisure traveling with kids.  The aircons are very good, very silent and do not dry you out.  the roofdeck pool is a big plus and so is the restaurant on the roofdeck. The breakfast buffet is very big and offers a lot of choices, while the a la carte food is just o.k. and if you are looking for very good food i recommend one of the many choices arround the hotel. In mine and my wifes opinion this is really one of the best places to stay at in manila considered the price and location. So all in all a very recommendable place!