City Hotel Oberland Swiss Quality Hotel

We stayed at the adjacent Guest House.It was quite utilitarian but very clean and roomy and had everything necessary. The water worked fine. It was not hot so we didn't need A/C. Expensive but just like every Swiss hotel.

While the Hey Hotel Interlaken has a fantastic central location and friendly staff, our recent family stay was marred by a number of issues that made it feel like poor value for money.||Our family room was an acceptable size, but the bathroom was unacceptably small for four people. The facilities were also in a poor state of repair. The shower function was improper, requiring you to constantly hold the showerhead in place while showering just to be able to wash. ||When we called to complain, someone was sent to the room, but no action was taken to actually fix the problem.||Furthermore, the overall condition of the bathroom was quite poor (see attached pictures). Tile paint peeling off, which not only looked unsightly but also made the entire space feel unhygienic.||Given the high cost of our stay, these issues were particularly disappointing. Although the central location is a definite plus, the poor state of the bathroom and the lack of a resolution to the problems meant that we felt the experience did not justify the price.

We booked a room at the Hey Hotel with A/C but upon showing up we’re placed at “the guesthouse.” It is in a different building and had no A/C. The room was unbearably hot. The front desk said they were full and there was nothing they could do about. No sort of compensation was offered even though we paid for A/C. The shower was crazy and would randomly change temperatures from ice cold to scalding hot every 10 seconds. We tried to open the windows and bugs started swarming in the room. All that being said, we liked the location. And that’s about it.

Very nice hotel. Fantastic location right on the “main street.” Two grocery stores near by. 10/10 to Fabio who gave us ice to put in our chocolate bags. He went beyond the call of duty. Also, Andrea was so nice and let us put some chocolates in the fridge. Sandra was kind too. Honestly though it was Fabio was the best!!!

Great Location , staff are very kind and helpful , spacious room with comfortable bed ( booked standard double room ) , the luggage holding service was a great feature , breakfast buffet had plenty options. Overall lovely stay

The hotel room is conviently big and located in the center of Interlaken, making it easy to travel to different places. There is a big supermarket just next to the hotel, and a really good ice cream place opposite of the hotel. The hotel also looked like the newest hotel in the area. The only things that bothered me a bit is the fact that the water pipes of the shower is a bit old and the temperature wouldn't remain constant. And they also have the some problem as many of the hotels in Europe is that the bath is too high and would make is unconvient for elderly.

Nice view from our little balcony. Clean, quiet property and quiet location. Very nice breakfast. The evening front desk staff upon check in were condescending and snobbish, but morning staff at departure the next morning were quiet the opposite, cheery, friendly and wonderful.

A perfect location for central Interlaken. Easy access to both train stations. Very close to the park to watch the paragliders, and plenty of shopping all around. We didn't eat in the hotel, but the tourist office very nearby offered a few suggestions for us. We stayed in the smaller part of the hotel that was very quiet with way access. Breakfast was included and everything we typically eat was good. Yogurt, granola, eggs, bacon and coffee. The staff was very helpful at provided more pillows and towels as well.