A D.
Yelp
I stayed here a short while ago and was somewhat disappointed with the results. There are some really positive aspects, so I'm throwing in an extra star.
The Good: The staff was attentive, friendly, and would hang out alongside people in the common room. Relatively clean, though bathroom hand towels would go missing sometimes, and comfortable beds. Fantastic location - you can walk to Union Station in 10 minutes, and H Street is a gentrified area with historic homes, bustling restaurants and bars, and even a couple live music venues. It does get significantly more sketchy as you walk east, though. I would say the location is a big asset.
The Bad: I showed up on my first night, spoke to the front desk and was shown around the facility. So far so good. But when I returned the next evening, someone's stuff was in my bed. They hadn't checked me in on the computer, resulting in them recording me as a no-show and overbooking the hostel. I'm pretty easy-going, and this wasn't the biggest deal, but I had to change rooms for the night. And then another night. And then again - I found out this happened to several people while I was there. The upsetting part was showing up to my bed, thinking I was in the right room, and finding my stuff missing - it turns out it was moved to another room without anyone telling me. And no one provided a list of the rooms or beds I'd be staying in, which existed but was never given to me until later in the trip.
Other things...there was one night when someone was playing music at the front desk loudly enough that I could hear it down the hall. Yes, it was only about 11. Yes, I usually go to bed at 2 anyways. But when I'm on a trip and I've been walking around all day, I want to sleep early - so did a number of other people in my room and the rooms next to us.
I wouldn't write this hostel off - the common area is nice, you meet some great travelers, and the staff is pretty cool. They were quick to try to resolve each problem. But they need to get their reservations in order.