City Palace Hotel

I was initially excited for my stay here but left very disappointed and wouldn’t pick it again. They did offer a nice airport pick up service which worked seamlessly and despite my very early arrival they were happy to provide access to the room for a fee. Beyond that though there was little which left me impressed…||The decor throughout the hotel, which is traditional luxury style, is starting to show it’s age and feels a little dated now. My room was a twin offering (despite having booked a double) and being on the fourteenth floor had nice views over the city. Many of the fixtures were wonky though, including lamps, which really detracts from a five star vibe. In the bathroom the shower head above the bath wasn’t great plus there was quite a bit of mould around the bath itself. The towels were very poor quality, there was no real guidance in the room to the hotel’s services and it seemed half the room service menu was missing. Two bottles of water were provided and a kettle, although the mini bar was empty.||Given the hot weather one of the main reasons for booking this hotel was the outdoor pool, but this continued the disappointment. The whole area felt like a building site, with areas sectioned off, seats / beds out of place etc. There’s no bar outside but I did spot one person wandering by so asked if it was possible to get a beer - I was told I’d have to go into the restaurant and order it myself, which I did but then there was no ability to charge to the room.||One evening as I was leaving the hotel I asked at reception if it was possible to get the mini bar in my room stocked up, only to be told I’d have to buy drinks from the lobby bar myself. Which I tried to do, only to be told they don’t serve beer or wine, only spirits. On another evening I thought I’d try the restaurant out - I entered and stood around for a bit waiting to find a member of staff but with no luck, so gave up.||All in all this hotel lacks any of the five star service you’d expect and while it might have been great back in the day it could do with an uplift now. There’s a lot of potential but I’ll try somewhere else next time instead.

Clean, spacious, beautiful room, and for some reason I also noticed that the hallways smell great too. Great location and service. Breakfast was okay and had enough options. The only slight con is the elevators. Only 2/4 were working and on one of them you can’t see which floor it’s at. Also I felt they didn’t always work properly and could get busy in the morning. Other than that, great stay. Would stay again.

Although the hotel is older, it's still clean and tidy, with no major issues with the hardware. However, the front desk service is a disaster. I stayed twice, and each time I was disrespected. Mr. Shahryrov, in particular, left me standing at the front desk for over 20 minutes without paying any attention. After processing two European travelers, he continued with his own business and waited five minutes before checking me in. He couldn't even look you in the eye or smile, which was incredibly infuriating. I booked two rooms, one with a king bed and one with twin beds. Two of my friends were only staying one day, and I was staying two. I paid for two days for two people, but I was actually paying for one extra cleaning day. He refused to address the issue and insisted on charging me more! Finally, I said, "Okay, we'll stay two days, one for one," and he finally said yes and checked me in. It was outrageous! He couldn't even communicate politely in English, saying, "Give me money! I need more!" and never even said thank you. I hope he understands what truly good service is, worthy of this wonderful hotel!

Room is big and clean. We encountered a lot of issue with the safety box (no battery, already locked) and the follow up was not efficient until we had to reiterate we need the safety box to be opened asap or otherwise we have to wait for the next morning which we had mentioned we had to leave early for train. The hardware of this hotel meet the high standard expected but the software (customer service, communication between the staff for prompt actions).

I stayed here for several days with a group, and it was one of the most disappointing hotel experiences I’ve ever had. From the moment we arrived, the front desk staff were incredibly rude, disorganized, and unhelpful. They seemed completely unable to manage basic tasks like assigning rooms correctly, which led to chaotic delays and unnecessary frustration.||What made it worse was the lack of courtesy or professionalism — no greetings, no apologies, and certainly no sense of hospitality. Every interaction felt like we were bothering them just by checking in.||The “5-star” label is purely cosmetic; the level of service wouldn’t pass for three stars anywhere else. If you value efficiency, respect, and kindness, avoid this hotel at all costs. There are far better places to stay in Tashkent where guests are actually treated with care.

I was initially excited for my stay here but left very disappointed and wouldn’t pick it again. They did offer a nice airport pick up service which worked seamlessly and despite my very early arrival they were happy to provide access to the room for a fee. Beyond that though there was little which left me impressed… The decor throughout the hotel, which is traditional luxury style, is starting to show it’s age and feels a little dated now. My room was a twin offering (despite having booked a double) and being on the fourteenth floor had nice views over the city. Many of the fixtures were wonky though, including lamps, which really detracts from a five star vibe. In the bathroom the shower head above the bath wasn’t great plus there was quite a bit of mould around the bath itself. The towels were very poor quality, there was no real guidance in the room to the hotel’s services and it seemed half the room service menu was missing. Two bottles of water were provided and a kettle, although the mini bar was empty. Given the hot weather one of the main reasons for booking this hotel was the outdoor pool, but this continued the disappointment. The whole area felt like a building site, with areas sectioned off, seats / beds out of place etc. There’s no bar outside but I did spot one person wandering by so asked if it was possible to get a beer - I was told I’d have to go into the restaurant and order it myself, which I did but then there was no ability to charge to the room. One evening as I was leaving the hotel I asked at reception if it was possible to get the mini bar in my room stocked up, only to be told I’d have to buy drinks from the lobby bar myself. Which I tried to do, only to be told they don’t serve beer or wine, only spirits. On another evening I thought I’d try the restaurant out - I entered and stood around for a bit waiting to find a member of staff but with no luck, so gave up. All in all this hotel lacks any of the five star service you’d expect and while it might have been great back in the day it could do with an uplift now. There’s a lot of potential but I’ll try somewhere else next time instead.

The reception desk team went above and beyond to make my experience exceptional from the very start. I was greeted with genuine warmth and professionalism the moment I walked in, which immediately made me feel welcome and comfortable. They were not only efficient in handling the check-in process but also incredibly attentive, taking the time to explain everything clearly and even offering thoughtful suggestions to make my visit more enjoyable. Their approachable attitude, patience, and willingness to help with even the smallest details truly stood out. It’s rare to encounter a reception team that combines such friendliness with top-notch service, and I sincerely appreciate the effort they put into creating such a positive first impression.

Last minute booking and it was decent value at $151 with breakfast. 10th floor twin was very and clean. Good condition and bathroom was nice, too. Elevators were slow but we got up and down somehow. Breakfast was average at best and busy. Strange chairs and tables are hard to use to eat. Overall, a good value and would consider it again.