City Palace Hotel

I was initially excited for my stay here but left very disappointed and wouldn’t pick it again. They did offer a nice airport pick up service which worked seamlessly and despite my very early arrival they were happy to provide access to the room for a fee. Beyond that though there was little which left me impressed…||The decor throughout the hotel, which is traditional luxury style, is starting to show it’s age and feels a little dated now. My room was a twin offering (despite having booked a double) and being on the fourteenth floor had nice views over the city. Many of the fixtures were wonky though, including lamps, which really detracts from a five star vibe. In the bathroom the shower head above the bath wasn’t great plus there was quite a bit of mould around the bath itself. The towels were very poor quality, there was no real guidance in the room to the hotel’s services and it seemed half the room service menu was missing. Two bottles of water were provided and a kettle, although the mini bar was empty.||Given the hot weather one of the main reasons for booking this hotel was the outdoor pool, but this continued the disappointment. The whole area felt like a building site, with areas sectioned off, seats / beds out of place etc. There’s no bar outside but I did spot one person wandering by so asked if it was possible to get a beer - I was told I’d have to go into the restaurant and order it myself, which I did but then there was no ability to charge to the room.||One evening as I was leaving the hotel I asked at reception if it was possible to get the mini bar in my room stocked up, only to be told I’d have to buy drinks from the lobby bar myself. Which I tried to do, only to be told they don’t serve beer or wine, only spirits. On another evening I thought I’d try the restaurant out - I entered and stood around for a bit waiting to find a member of staff but with no luck, so gave up.||All in all this hotel lacks any of the five star service you’d expect and while it might have been great back in the day it could do with an uplift now. There’s a lot of potential but I’ll try somewhere else next time instead.

Although the hotel is older, it's still clean and tidy, with no major issues with the hardware. However, the front desk service is a disaster. I stayed twice, and each time I was disrespected. Mr. Shahryrov, in particular, left me standing at the front desk for over 20 minutes without paying any attention. After processing two European travelers, he continued with his own business and waited five minutes before checking me in. He couldn't even look you in the eye or smile, which was incredibly infuriating. I booked two rooms, one with a king bed and one with twin beds. Two of my friends were only staying one day, and I was staying two. I paid for two days for two people, but I was actually paying for one extra cleaning day. He refused to address the issue and insisted on charging me more! Finally, I said, "Okay, we'll stay two days, one for one," and he finally said yes and checked me in. It was outrageous! He couldn't even communicate politely in English, saying, "Give me money! I need more!" and never even said thank you. I hope he understands what truly good service is, worthy of this wonderful hotel!

An able hotel in the wrong hands... The staff doesn't care, the managers don't care, the product is run down, and I had food poisoning because of their IRD. The room I stayed in, had issues with the door lock, staff never helped. The flush at times did not work either. A colleague of mine had to be stranded at the lobby for more than an hour since his room door on 6th floor did not open and maintenance could not figure what to do! I usually never goto write a 1 start review for a hotel, considering I am a hospitality professional myself. BUT THIS HOTEL - It's not a hotel, it is something altogether different. I have never seen such a pathetic team working together under one roof. Right from the Front Office - who denied to give me a bottle of water at 4 am, since the water bottles in my room (500 ml x 2 bottle) were finished, and told me that I will only get it by 10:30 am, to the barman who is always absent, to the restaurant IRD who answers the phone and then keeps the receiver aside - the only good part is the housekeeping team who are courteous, smiling and deliver on time. There are 4 elevators, one does not have lights and works slow, other two don't work, and the fourth one makes too much noise, and goes at a speed slower than a snail. You will always find a minimum 10-15 people waiting for the elevators at the lobby level. Don't bother ordering from their room app - it does not work, and it does not do anything at all. I had ordered and waited for over 2 hours, called the in room dining atleast 7 times, and then finally had to go down from the 11th floor in the god foresaken elevator to ask for my order, and was surprised to know that it was never received!! I ordered for french fries and an apple strudle pie, it gave me extreme stomach ache and immediate loose motions. The food quality is a huge question mark. Never think that they would replenish their buffet breakfast, and if they do, it is with a lot of attitude! In the 5 days that I spent there, not even once did I see the breakfast buffet spread entirely maintained, nor did I see the tables being clean or serviced. Pathetic condition overall. The banquet hall was okay, and the finger food served was average. The biggest advantage with this hotel is it's location, but I would rather suggest the Wyndham right opposite or they Hyatt right beside, depending on the budget. You may easily pass this, unless you wish to experience some heavy nightmares! Except for the Front Office Manager who upon understanding the problem, atleast apologized for the night staff's rude behaviour to serve water - none of them care who you are or where you are from. You wish to experience hospitality? Come, visit us in Goa!

Last minute booking and it was decent value at $151 with breakfast. 10th floor twin was very and clean. Good condition and bathroom was nice, too. Elevators were slow but we got up and down somehow. Breakfast was average at best and busy. Strange chairs and tables are hard to use to eat. Overall, a good value and would consider it again.

Pat & Alex Edinburgh U.K. ||The good points first , Outside swimming pool and landscaping / grounds excellent, indoor pool / jacuzzi / sauna again excellent , bedroom (room 418) were all extremly high quality fitted furniture large and lovely rooms and wonderful bed, corridors well maintained and regal looking with the timbers / carpets all well maintained .|Now the down side ,| Breakfast is a shambles the whole breakfast room area requires to be fully re-designed and re-modelled, none of the waiters seem to take any ownership of any area to restock items that have ran out you have to ask two or three times they disappear and never seen again not good at all, the tables all rock so tea /coffee spills into the saucer again not good and for the plastic sheets on the table tops this is for kindergartens not 4 or even 5 star I have read in some descriptions quality, The lifts of which there are 4 in number require a full overhaul sometimes 1 would work then 2 would work then back to 1 for a two hundred and odd hotel this is not good enough if a lift is out of commission then put a sign in different languages explaining such " lift out of order" ,this was a common complaint from other guests.|A few of the reception staff were okay but for the others very rude you could be talking to one then he would cut you off and attend to someone else, very frustrating.||The WI-FI was very good no issues there.

One of the worst experiences I had. All of the time most of the elevators not working while the hotel is fully booked so you have to wait for 10-20 minutes to use it. The breakfast worse than a prison canteen over crowded as there is not enough space and the option are very limited and they take forever to replenish and good luck if you find a clean pleat or cup. Staff always irritated, unfriendly and unpleasant to deal with. In conclusion I don’t recommend as it will ruins your vacation.

We would not recommend this hotel. It was probably a modern hotel many years ago, which should have been renovated long ago. The elevators that still work are squeaky. Problem with water supply of toilets, doors etc. |Poor service in the breakfast room. Employees just stand there without being concerned that there is sufficient food in the buffet.|The conclusion is that it is recommended to find another hotel.

I only spent time by the pool – everything was great, the area was clean and pleasant. However, the music was way too loud. It was difficult to have a conversation with someone nearby without raising our voices. It would also be nicer if the music was more of a soft background type rather than loud Russian "boom boom" music, which didn’t really match the relaxing atmosphere. Let me know if you'd like it to sound more formal or more casual depending on where you're posting it.