City Palace Hotel

One of the worst experiences I had. All of the time most of the elevators not working while the hotel is fully booked so you have to wait for 10-20 minutes to use it. The breakfast worse than a prison canteen over crowded as there is not enough space and the option are very limited and they take forever to replenish and good luck if you find a clean pleat or cup. Staff always irritated, unfriendly and unpleasant to deal with. In conclusion I don’t recommend as it will ruins your vacation.

I only spent time by the pool – everything was great, the area was clean and pleasant. However, the music was way too loud. It was difficult to have a conversation with someone nearby without raising our voices. It would also be nicer if the music was more of a soft background type rather than loud Russian "boom boom" music, which didn’t really match the relaxing atmosphere. Let me know if you'd like it to sound more formal or more casual depending on where you're posting it.

Came into Tashkent at 2AM and our tour company forgot to book a hotel stay for that night/early morning, however, we were very lucky to have gotten a room at that time at the City Palace. This hotel offers real old world charm and is in a great location. Breakfast was included, check out time 12 noon. Thank you, City Palace.

I was a bit worried after reading the reviews, but I’m glad I didn’t cancel my booking. Some guests seem to expect 5-star service, but let’s be real — the room rate is more in the 3–4 star range. My room was clean, beautifully decorated, and even had a working bathtub — surprisingly rare in my other Uzbekistan stays, where the drain couldn’t be sealed properly. Yes, only 1 out of 4 elevators actually works, and you won’t know which one unless you press your floor number (they all appear operational). There was also a hiccup at check-in — I was given a room that hadn’t been cleaned yet (just checked out), but it was quickly resolved. The location is excellent — close to a big supermarket, local bazaar, and the Amir Timur Museum, all within walking distance. Breakfast was decent, with a good selection of hot and cold dishes, and an amazing variety of local fruits. Overall, a great value stay — I’d happily come back.

That sad case when a good building is in unskilled hands.|Great location, spacious rooms, a nice pool, and a comfortable bed with a proper mattress.||But the place feels ownerless, and everything is neglected.|The internet barely worked during my entire stay (and this is supposed to be a business hotel!).|The elevator was out of order, and no one seemed to care. Some power outlets didn’t even have electricity.|Breakfast was disappointing and poorly organized — they don’t monitor food availability. No one seems to care about anything.||The staff is polite, but clearly no one ever trained them in how to deal with customers properly.||A very sad sight.

Absolutely horrible service. Apart from the front desk 2 girl that are sweet and helpful. Rest of the staff is untrained, uninterested to be there. God knows why this is a 5 star! Out of 4 lifts 2 work that to noisily. At 2 o clock peak lunch time they want us to sit in the non air conditioned section because they have a coffee break. They wouldn’t hand over our luggage because of the their own handwriting not being readable as if it can’t be ours. The staff cuts the line for coffee during breakfast which is excellent(sarcastic). Food is below average.

A Disgrace to Its Star Rating – Avoid at All Costs Our experience at this hotel was utterly unacceptable for an establishment that claims to be 4 stars. From the moment we arrived, the reception was cold, and the staff displayed a condescending attitude, completely lacking in basic hospitality and professionalism. We were forced to change rooms three times: the first was inaccessible due to a faulty key card and appeared to be already occupied; the second reeked of cigarette smoke to the point of being unbearable; and the third was adjacent to excessively noisy guests. At no point did the staff offer genuine assistance or express concern. There is no help with luggage – staff simply watch as guests struggle with their bags without offering a hand. This is shocking behavior, especially from a hotel charging such high rates. Regarding facilities, only two of the four elevators were even partially functional. It is not possible to access all floors from every elevator, and the staff's only advice was to “switch elevators” depending on your floor. This is absolutely unacceptable for a hotel that claims to be upscale. The rooms, while spacious, are decorated in an outdated and gloomy medieval style. Worse still, the bathroom showed visible mold – raising serious hygiene concerns. Breakfast was equally disappointing: limited selection, poor quality, and no restocking once items ran out. The Wi-Fi connection was weak and unreliable. As for the luggage storage, guests are expected to label and move their own bags. Only one tag is provided, regardless of the number of bags – a small detail that reflects the overall lack of service. The only commendable staff member was Asliddine, who stood out with his kindness and professionalism. Aside from his efforts, this hotel is a complete disgrace. It absolutely does not deserve its star rating or the prices it charges. I strongly advise against staying here.

Over the past few days, I was genuinely pleased with my stay at Hotel City Palace in Tashkent. One of the main reasons for this satisfaction was the exceptional hospitality provided by a staff member named Victoria. She stood out as one of the best examples of true customer service—always professional, kind, and dedicated to making guests feel welcome and valued. However, today I witnessed something extremely upsetting and unacceptable. I saw Victoria standing outside the hotel, in tears. She had just received a small gift from a guest as a token of appreciation for her outstanding service. Shockingly, a hotel security guard accused her of potentially stealing the gift, stopped her from taking it with her, and even grabbed her by the arm. This treatment was not only disrespectful but also humiliating. It was painful to witness someone so genuine and hardworking being treated with such suspicion and aggression. To make matters worse, a woman named Masha—who appeared to be in a managerial position—refused to listen to Victoria’s side of the story. Victoria, clearly distraught and emotional, pleaded for a chance to speak, but was completely ignored. I personally approached Masha to ask if she would hear Victoria out, and she also refused me. This incident goes beyond poor management—it is a case of unjust treatment and emotional harm toward a valued employee. I strongly urge hotel management to immediately investigate this situation, publicly apologize to Victoria, and most importantly, reinstate her to her position with the respect and dignity she deserves. She is not just a staff member; she is the heart of the guest experience at this hotel. If no action is taken, I will not hesitate to escalate this matter further. No employee should ever be treated this way—especially not one as exemplary as Victoria.