City Palace Hotel

I only spent time by the pool – everything was great, the area was clean and pleasant. However, the music was way too loud. It was difficult to have a conversation with someone nearby without raising our voices. It would also be nicer if the music was more of a soft background type rather than loud Russian "boom boom" music, which didn’t really match the relaxing atmosphere. Let me know if you'd like it to sound more formal or more casual depending on where you're posting it.

I was a bit worried after reading the reviews, but I’m glad I didn’t cancel my booking. Some guests seem to expect 5-star service, but let’s be real — the room rate is more in the 3–4 star range. My room was clean, beautifully decorated, and even had a working bathtub — surprisingly rare in my other Uzbekistan stays, where the drain couldn’t be sealed properly. Yes, only 1 out of 4 elevators actually works, and you won’t know which one unless you press your floor number (they all appear operational). There was also a hiccup at check-in — I was given a room that hadn’t been cleaned yet (just checked out), but it was quickly resolved. The location is excellent — close to a big supermarket, local bazaar, and the Amir Timur Museum, all within walking distance. Breakfast was decent, with a good selection of hot and cold dishes, and an amazing variety of local fruits. Overall, a great value stay — I’d happily come back.

Absolutely horrible service. Apart from the front desk 2 girl that are sweet and helpful. Rest of the staff is untrained, uninterested to be there. God knows why this is a 5 star! Out of 4 lifts 2 work that to noisily. At 2 o clock peak lunch time they want us to sit in the non air conditioned section because they have a coffee break. They wouldn’t hand over our luggage because of the their own handwriting not being readable as if it can’t be ours. The staff cuts the line for coffee during breakfast which is excellent(sarcastic). Food is below average.

A Disgrace to Its Star Rating – Avoid at All Costs Our experience at this hotel was utterly unacceptable for an establishment that claims to be 4 stars. From the moment we arrived, the reception was cold, and the staff displayed a condescending attitude, completely lacking in basic hospitality and professionalism. We were forced to change rooms three times: the first was inaccessible due to a faulty key card and appeared to be already occupied; the second reeked of cigarette smoke to the point of being unbearable; and the third was adjacent to excessively noisy guests. At no point did the staff offer genuine assistance or express concern. There is no help with luggage – staff simply watch as guests struggle with their bags without offering a hand. This is shocking behavior, especially from a hotel charging such high rates. Regarding facilities, only two of the four elevators were even partially functional. It is not possible to access all floors from every elevator, and the staff's only advice was to “switch elevators” depending on your floor. This is absolutely unacceptable for a hotel that claims to be upscale. The rooms, while spacious, are decorated in an outdated and gloomy medieval style. Worse still, the bathroom showed visible mold – raising serious hygiene concerns. Breakfast was equally disappointing: limited selection, poor quality, and no restocking once items ran out. The Wi-Fi connection was weak and unreliable. As for the luggage storage, guests are expected to label and move their own bags. Only one tag is provided, regardless of the number of bags – a small detail that reflects the overall lack of service. The only commendable staff member was Asliddine, who stood out with his kindness and professionalism. Aside from his efforts, this hotel is a complete disgrace. It absolutely does not deserve its star rating or the prices it charges. I strongly advise against staying here.

Over the past few days, I was genuinely pleased with my stay at Hotel City Palace in Tashkent. One of the main reasons for this satisfaction was the exceptional hospitality provided by a staff member named Victoria. She stood out as one of the best examples of true customer service—always professional, kind, and dedicated to making guests feel welcome and valued. However, today I witnessed something extremely upsetting and unacceptable. I saw Victoria standing outside the hotel, in tears. She had just received a small gift from a guest as a token of appreciation for her outstanding service. Shockingly, a hotel security guard accused her of potentially stealing the gift, stopped her from taking it with her, and even grabbed her by the arm. This treatment was not only disrespectful but also humiliating. It was painful to witness someone so genuine and hardworking being treated with such suspicion and aggression. To make matters worse, a woman named Masha—who appeared to be in a managerial position—refused to listen to Victoria’s side of the story. Victoria, clearly distraught and emotional, pleaded for a chance to speak, but was completely ignored. I personally approached Masha to ask if she would hear Victoria out, and she also refused me. This incident goes beyond poor management—it is a case of unjust treatment and emotional harm toward a valued employee. I strongly urge hotel management to immediately investigate this situation, publicly apologize to Victoria, and most importantly, reinstate her to her position with the respect and dignity she deserves. She is not just a staff member; she is the heart of the guest experience at this hotel. If no action is taken, I will not hesitate to escalate this matter further. No employee should ever be treated this way—especially not one as exemplary as Victoria.

Shambolic hotel, clearly not 5-star and wouldn’t even say it’s a 4-star by Western standards. It has the potential but management and service is so poor it’s outrageous. I should have been warned given it was a third of the price of the Intercontinental which is just opposite. Here’s a list of the issues we had over 3 days: 1. Flush sometimes did not work. This is problematic. We told the front desk and yet it continued being a problem. 2. Front desk is useless: they barely speak English and don’t have the training a 5-star hotel requires. We asked about day trips to the mountains, were offered no help and so we walked across to Intercontinental and got help from their concierge. When checking out, I wasn’t even asked “how was your stay?”, probably best because I had a lot to say! 3. 2/4 lifts working meaning we waited a lot to get to the 13th floor 4. Breakfast is a tragedy: on the third morning, there was literally no table for me to sit at. Food is average and if you arrive towards the end, there is no more food. Pastries aren’t fresh, they ran out of bread, there were no beans, … simple things just not done right. In addition staff aren’t prioritizing the right things, they are not clearing tables fast enough, etc. 5. WiFi was average 6. No pitch black curtains. 7. Aircon seemed to be a stable temperature because when I turned the thermostat, it didn’t change anything. 8. It’s a wedding venue so we had two weddings on two of the nights. Some positives to keep it a fair review: -rooms are huge -bed was super comfy -ATM in the hotel -gym, sauna, steam room were nice -location was great, located in the city centre in between the Hyatt and the Intercontinental. -2 bottles of water complimentary per day CONCLUSION: run down hotel which maybe once was a 5-star but should now be a 3-star until it gets refurbished. I should have read the reviews before booking!