Lillian C.
Yelp
The 3 of us were in New Orleans for the first time and only had 1 day to explore the beautiful historical city (before jumping on a cruise the next day). We thought this would be a great way to do it! We used the Hop On/Hop Off pass on 1/31/2025. Buses starts at 9:30am with last bus pick up at 4pm. We went to Stop #16 at the Convention Center Door E (as noted on website) near the Riverwalk. We sat at the park bench across the street with direct view of the stop. The website says it's supposed to come every 25-30 minutes and it's been awhile. I went on their website to see if we were at the correct place and website said we were. Another 15-20 min passed, so I used the chat on their website to see if I can get an update on the bus' ETA. The AI alerted me that there was an app with Live updates. I downloaded the app. App showed all the buses on route! Cool! I saw one coming our direction but it made an abrupt turn away from us and was BEHIND us and got further away from the stop that was in front of us. It turns out, the Stop had moved temporarily due to construction without any notice or signage on location, on their website, or app.
We had wasted almost an hour before finding the new temporary location on the other side of the park. Since we were facing and looking AT the convention so we didn't miss the bus, we didn't notice the bus passing behind us at the new temporary location! Instead of waiting another 25 min, we walked to Stop #10, which had a slightly shorter wait time.
Stop #10 also had a new temporary location but at least this one had a paper taped to the sign stating new location around the corner.
Finally, we were able to get on a bus! It was ~12pm/12:30 by now with all this messing around. The guide was very informative but then got a little political and personal. We got off at the Fleurty Girl Stop #13. Cute store and area! We got back on the bus at the same Stop after an hour or so and we were able to sit on the top deck this time. I was 2 rows in front of the guide but I could not hear anything he was saying. It may be a combination of low mic volume, mouth further away from mic, turning head/mouth away from mic, and/or the people behind us having their own conversation. But the view was beautiful!
We got off at Stop #2 French Market. (We noticed Stop #1 wasn't where it was advertised either because I started to take notice of the accuracy of the stops.) But we weren't able to use the pass more than twice since the last pick up (noted online anyway) is at 4pm so we walked back from French Market to DoubleTree Hotel.
I bought it through Groupon for $46 (same price as the website, promo codes don't work). I let Groupon know of the horrible experience but all they said was "sorry, it's non-refundable", but here's $20 Groupon bucks.
RECAP/Final thoughts:
Their website listed some highlights at each stop BUT THEY ARE NOT LISTED IN THE APP for some reason, so we've had to toggle back and forth between website and app to see which stop we wanted to get off. (The fact that they went to all of these places was why we wanted to get this pass, to cram as much as we can in one day!)
$46 x 3 adults = $138 (before taxes)
IF we didn't have so much time wasted missing buses, IF we could hear the bus guide, and IF the buses ran later into the night, I might say it is worth it. But with all the inconveniences of looking for the correct stop (but you would need to know that you have to look for a new temporary stop) and waiting for the buses to come, it would honestly be cheaper & more convenient to just get a Lyft/Uber! They would drop you off door to door!
With Super Bowl coming up next week, I can see tourists thinking this is a great idea...and it might have been if the stops were labeled correctly at the physical locations, on their website, AND on the app. But until then, no, it's a huge headache, waste of time, and money!