Citybox Bergen

Another good Citybox experience. It's in a good location & the room was super nice, we got upgraded to a family room. The restaurant attached with the discount was good too. My only complaint was that the heat wasn't on in the room, & when we went to ask the host he explained that the thermostat doesn't do anything other than tell what the temperature is in the room, the heat was controlled by the switch on the back of the radiator, so the heat was basically either on or off, & there were no instructions stating that you have to turn it off. Otherwise it was a very good experience.

Clean functional hotel, spacious bathroom, good hot shower, comfortable beds and clean room.. easy self service check-in and checkout.. good location and places to eat nearby.. great for a quick stay in Bergen

I think we might have been upgraded, but our room was bigger, brighter, cleaner and more comfortable than we expected. The bed was fantastic and not too soft ( like normal) and the bathroom was well equipped with a large (double doors) shower with overhead rain head which was luxurious after the other budget accomodation we have used on this trip. Definitely our best stay across two weeks

I stayed at a very nice, clean, and modern hotel. The facilities are convenient for travellers, with a microwave and fridge available for use, which made things really practical. The staff were friendly and helpful, and the location was great for getting around. Overall, it was a comfortable stay and I’d definitely recommend it to others.

Self check in using machine. No 24hours reception. Small compact room but sufficient. Bathroom is much larger than expected. Location is good, shopping mall and bus/train station is just 5-7 minutes walk and there is supermarket nearby. Staff at office is helpful with the printing of luggage tag required for my luggage porting from Bergen to Oslo. However, the room temperature stays at 19/20 degC despite adjusting to 24degC, too cold for me. No foot towel provided. You may need to climb small flight of stairs for some rooms so take note if you have heavy luggage. No kettle in the room but you can use the kettle in kitchen, there are also disposable cutleries provided in kitchen. You can do laundry (subject to payment).

Stayed in a Small Double Room with double bed. Location is excellent — just 5 minutes to the train station and light rail (airport connection), and about 10 minutes’ walk to the main Bergen tourist area. Several minimarkets are within 2 minutes’ walk. Room is compact but practical, and overall very convenient for exploring Bergen.

I have stayed in CityBox in many cities in Norway but I had a very bad experience with this hotel in Bergen. I received the room at arrival and the room smelled very bad and intense. The receptionist also came to check and agreed it smelled so bad. I asked to change to another room (with same price, same standard). The receptionist refused to change for me as she told the hotel is totally booked and no any available room. I already felt weird because it was the bad weather season now. I asked her many times again about if it is actually fully booked. She firmly CONFIRMED NO OTHER ROOM AND REFUSED TO CHANGE ME ANOTHER ROOM. Then I asked to get a refund to book another hotel, which I didn’t want to because it was already late and it was stormy, dark, and rainy hard outside. The receptionist agreed with me about the cancellation with the refund but told me that she would write the note for her manager to fix it the next morning. When I leave the hotel I checked on booking.com and saw THEY STILL HAVE MANY AVAILABLE ROOMS AT THE SAME PRICE OK BOOKING.COM. I already felt something wrong with this so I already informed booking.com right after changing. Next morning they actually DECLINED my cancellation REFUND request on my the system with the reason that they told me that they could switch the room for me. It was totally a LIE! They told me it was fully booked and no any room to change. who wants to change the hotel in the middle of a late stormy night if it’s not about having to??? They just expected me to stay and suffer in a bad smell room whole night and paid with full price? After dispute with them as well as reporting to booking.com, they finally agreed to refund me. But it already created a bad experience and destroyed part of my vacation. Emilie, don’t tell lies. You lied to me that it was no avail room and totally fully booked. Then You also lied to your colleagues that you offered me changing room. P/S: they were also very angry and rude to me about the refund. After BAD ROOM, REFUSE TO CHANGE ME THE ROOM EVEN STILL HAVE AVAILABLE ROOM, TOLD LIE, DECLINE REFUND, THEY DIDN’T EVEN SAY A SORRY about the issue.

It is indeed as the minimum as you can live with. Clean and convenient. Not much to add really as there is not much else. Love the small kitchen with vending machine for coffee and microwave and water pot where others can make some basic food there.

This review is after their latest renovations ending in June 2017. For 700NOK (about $100 Cdn), I thought this place was awesome. The room was cozy and clean with a strong wifi signal. Loved the rain shower heads! The self check-in process was a breeze and if you have any questions, the staff are more than happy to help out. Check-in typically isn't until 2pm but I was able to check in early (10:30am) because my room was ready. If not, the staff are more than happy to store your luggage while you run off for some sightseeing during the day. Similarly, you can store your luggage after checkout and come back for it when your are ready to leave the city. Just 15 minutes walking will get you to Bryggen and the fish market but it's still far enough removed that it is not too loud in the area. There is no official concierge but there are always staff in the office to help if needed. Room floors can be accessed by swiping your key card. A great place to stay if you're only sticking around for a day or two... and very economical as well!

Place is centrally located, clean, and spacious, with all of the necessary features including a shared kitchenette, however there is absolutely no ventilation whatsoever. Windows do not open and thermostats do not work-- so if you don't need air you'll be okay here, ha. Also note that there is absolutely no staff to help with anything at this hotel-- it's all automated.

The coffee machine speaks..............................................................................................nuff said