CityStay Hotell

My stay at Citystay was really a pleasant experience. I travelled to Uppsala with my family, so we stayed in a three-bed room, which was large, cosy and homely. The beds were comfortable as well as the other in-room services. We arrived after 5 pm and the reception was closed, but the instructions to get the key were straightforward; we got a tea in the nice sitting-room and enjoyed the evening's quiet atmosphere of the town. The self-service breakfast was perfect. The staff was friendly and helpful. I would surely recommend the hotel!

It was nice to stay here! Comfortable and modern hotel in the city center. Great management and self check inn/out available. Have some problem with the card-key but got an immediate assistance. I’ll recommend it!

I arrived very late at night and could not get the computer to program my room key. It was not possible to ring anyone for help and it was by chance that I eventually saw the box from which once could also retrieve the key. Clear signage to this at the computer would have been helpful. In my room I then found an old empty wine bottle on the window sill and the window was open, meaning that the room was very cold and indeed, it proved very difficult to close - it needed some DW40 to oil the fastenings. The blackout curtain fastening also did not work (it was broken), so it was quite light in the room. The breakfast room can get very crowded in the morning. I never saw any reception staff at all, and at night no one answers the phone so you definitely cannot ring any time, as their notices say.

Disgraceful. No humans to check in, just a screen where you have to do free work as an unpaid employee. And of course that does not work, plus the 'help' phone number leads to an exclusively Swedish call tree and naturally international call costs. Disgraceful. Avoid!!!!

The rooms blinders were to narrow for the window so it's gets really bright. And the curtains are just for decoration not night curtains so those were pretty useless covering up the window sides as well. If that would have been fixed then I would give full stars

Very basic hotel. The hotel is located in a rebuilt office building across 3 floors with locked doors on all floors. Guests are supposed to check themselves in via a terminal "after hours". In this hotel "after hours" is 17:30 on a Wednesday. The booking number was not accepted so one had to call a support number to resolve this and you have to provide your e-mail. The room is tiny, so much so that the door to the bathroom could not be opened fully because the furniture was in the way. The bathroom is even tinier, the toilet was up against the wall on one side and the shower curtain on the other, and I mean right up against the toilet. Guests need to scrape the water down the drain after showering with a scrape, not a problem if the blade didn't fell off. The plumbing for the tiny tiny sink leaked out on the floor. The bed is less than 90cm wide but comfortable. Breakfast was as basic as the rest of the hotel. Not bad but not god either, no hot options except boiled eggs. "After hours" for check out is apparently at 08:30 on a Thursday so the last impression of the hotel is another battle with a terminal, "please put your key card in the reader" but you have to press continue first for it to work.

The stay in Citystay was a pleasant experience even if the city was very noisy due to the Valpurgis festivities. The rooms are nice and comfortable, the beds as well and the self-service area provides a nice sitting-room like experience at all times. The self-service breakfast is good value and has a large and healthy selection of foods to cater for most wishes.

Excellent location near all the most popular landmarks in Uppsala. Just like the coffee cups say. The staff was lovely and I enjoyed the breakfast options. This hotel has a laundry room for the guests to use as well as a kitchen on the 2nd floor and a lounge area on the 3rd floor.