Sara M.
Yelp
I had the single worst customer service experience at Civano. I purchased 2 hand painted small plant pots (a girl and a boy) for 49.00 a piece, I brought them home and they remained inside for some time, I decided to take the girl out fill her with dirt and plant seeds. As I did so after a few weeks I noticed the painting on the girls lips (red) was coming off and her eyelashes as well, so I called. (I placed 4 phone calls to Civano which can be proven) to see what I could do, I loved them and I was sad...the first person said call back the manager is out, ok...second call asked what it was about took my name and phone number said I would receive a call that never came..., called again this time the lady said do you have a receipt I said no but I could get it and that this was a specialty item, she said bring it by I am here all next week, so I did, 15 miles one way, except she wasn't there (at lunch and will be right back, 45 minutes later)
and the people she left behind had no clue about how to handle or do the right thing, they knew it was their merchandise and said so, one pot had never been touched yet somehow the tickets still affixed to the pot where somehow "just the vendors" not theirs meaning I was lying right? I finally got through to my CC company and I will have the receipt I need. I will now expect a full refund, something I had no intention of asking for. I will never do business with this place and they should revisit the meaning of "Integrity " on their website, perhaps doing the right thing for a customer should be part of what you do. You lied, not me. You don't stand behind your products and what you sell,
you accuse your own customers of purchasing something you sell from another nursery. I won't forget. Not one time did ANYONE from Civano apologize,
It was all my fault.