Clarion Hotel Mestari

Really enjoyed our 3 night stay at this hotel. Right in the heart of Helsinki. It’s got a really cool industrial vibe. Room was large and comfortable. It was a busy hotel but still relatively quiet at night. Breakfast was a bit chaotic, but was impressed with the choice and it was great that there was a separate gluten free section with a GF only toaster. We had to leave early for a trip one morning and they put out a small early buffet that we could choose from to take with us which was brilliant. We didn’t eat in the hotel but did get some fries to take up to the room one night which were delicious. Would definitely stay again. Great hotel.

Terrible customer service and zero flexibility We booked this hotel while on our way there, choosing a non-refundable option because we were already traveling. Only two minutes after confirming the reservation, we realized that by mistake we had selected the same dates—but in the wrong month. We immediately contacted the hotel, explained the situation politely, and asked simply to move the booking to the correct month. They completely refused. No understanding, no effort to help, no basic kindness. When we arrived at the hotel, Alisa at the front desk was extremely unkind, dismissive, and unwilling to show any flexibility. Instead of trying to assist, she spoke to us with a cold and unhelpful attitude. It was one of the worst customer service experiences we’ve had. Mistakes happen, but any decent hotel would at least try to find a solution—especially when contacted just two minutes after booking. Their behavior was unprofessional, rude, and deeply disappointing. I strongly advise others to stay away from this place—because if you ever need help, empathy, or even basic respect, you won’t find it here.

We enjoyed our stay. This hotel has a funky industrial vibe decor. Our room, whilst not spacious, was well laid out with good curtains, uber comfortable bed and superior cooling/heating. The bathroom was tight but had an effective shower. The room was quiet and the floor serviced by 3 elevators. Check in was quick and the complimentary breakfast was one of the best we had in the Baltics. The hotel is walking distance from the best Helsinki has to offer including the railway station. We would happily stay there again.

The hotel itself is nice and of good quality, which is why it was unpleasant to experience an issue at the reception. We arrived on 8 October around 17:00 and were assisted by a blonde receptionist. From the start, her attitude was not welcoming — no smile and very short, cold replies. We clearly said that we wanted to pay in cash because it was a business trip. She asked for a credit card “only as security,” but didn’t explain that she would actually charge it. Later, when we went to pay, she told us the total amount had already been taken from the personal card. We reminded her that from the beginning we had said we needed to pay cash and get an invoice for our company. She did not apologise or acknowledge the mistake. For a hotel of this level, communication and attitude at reception should be much better. I don’t remember her name, but I hope the management will address this with the staff member to avoid similar situations in the future

We stayed for 6 nights and it was beginning to feel like home when we departed. Close to everything. Fabulous restaurants within a few blocks, Kamppi Mall a block away and Central Station only a few minutes walking distance. Breakfast had all the options and multiple fresh fruit choices. Our room was always quiet even though we had a street view.

During our visit to Helsinki, we stayed here 3 nights. The rooms were somewhat small with a narrow amount of space on one side of the bed and also at the foot. The bed was very comfortable and the curtains shut out the summer light. There were electrical outlets on both sides of the bed which was nice. We had enough counter space in the bathroom and the shower stall was nice and large. We had breakfast included each morning at the hotel restaurant, and it had a very large selection of hot and cold items that were the same each morning.

The hotel’s location was perfect—just a 10-minute walk from Helsinki Central Station. The facilities were modern and spotless, and the free sauna (though small) was a nice bonus. Breakfast was delicious with plenty of options, and the staff were friendly and helpful. My only minor complaint was that the bed was a bit too soft. Overall, a fantastic stay!

The hotel has a great location, making it convenient for exploring the area. The breakfast buffet was impressive, offering a wide variety of items to choose from—plenty to suit different tastes. A solid option for both comfort and convenience.