Diana M.
Yelp
On the plus side: Location, breakfast, nicely furnished and spacious rooms, the cleanliness and the nice view (4th floor). Due to my request before arrival, the staff put both single beds together.
But: Regular equipment of my room was missing and certain things clearly could have been handled differently I have to say. So the plug of my bath tub or as it turned out a little later, also the TV remote were missing. The shower gel was empty, whereas next to the sink and the hand soap was conditioner mounted to the wall somehow (latter one not so important of course, but something should usually be taken care of). Unfortunately, usually noone ever answered the hotel reception line calls. What got me a little upset was that obviously at first noone was interested in solving the issues mentioned above after I had finally and after many tries reached someone via phone - even though I most definitely was talking to him in a very friendly way before. When I went downstairs after around 45 Minutes later, the two receptionists were just standing there without having anything to do.
Furthermore and due to Covid, as a hotel guest, you had to book the hotel pool for yourself for certain time slots by paying good extra money. This would have made sense due to the current situation, if only anyone would have taken care of the guests not to literally stumble over each other at the breakfast buffet. The way it was handled, it didn't make any sense at all and rather gave the impression of trying to earn extra money.
All of those things can happen, but they shouldn't, esp. not at a hotel of that category. I don't want to get overly harsh, but all in all the hotel management and staff gave an unprofessional impression.