Clayton Hotel Galway

I had a very good experience while staying in the Clayton hotel Galway. Sometimes large hotel chains can lack atmosphere and provide a cold user experience for guests. But thanks to some excellent staff members at this hotel my visit was elevated to a much higher level than expected. I had the pleasure of checking out this morning in reception with Aoife. The process was efficient and professional. But even more importantly, Aoife has a warm and friendly manner. People often say that first impressions are key. There is truth to that, but I would say the customer’s last point of contact with staff is equally important. Aoife’s friendly and genuinely caring nature left a very positive impression on me and set me up for a good morning. I look forward to staying at this hotel again thanks to the staff. And I know that Aoife in reception has something money can’t buy, that is a natural smile and friendliness most larger hotel groups struggle to provide. Thank you Aoife.

Great Hotel and Great staff , Aaron, the manager on duty, was absolutely outstanding. His attention to detail truly set him apart—he was attentive without being intrusive and made sure every part of our experience was seamless. You could tell he genuinely cared about making our time at the bar special, from checking in at just the right moments to ensuring everything was exactly how we wanted it. His professionalism and warm presence elevated the entire experience. We’ll definitely be back because of him.

Lovely relaxing stay Very pleased with my stay at the Clayton. On a business trip and I was upgraded to executive room and it was spacious, clean and relaxing, balcony is great. A special thank you to Lorraine, kind professional and friendly, thank you for my breakfast to my room with room service, I had been sleeping since returning from work early that morning, Served with a smile and patience breakfast was hot and very good . Thank you for making my morning easy. Great stay!

I had a great experience at the Clayton Hotel Galway. The breakfast was wonderful, with a great selection and very good quality. The bar and restaurant in the evening had a really nice atmosphere — relaxed and welcoming, making it a great place to unwind.||A special mention to Caden in the bar, who clearly takes pride in what he does. He makes sure everything runs smoothly and takes the time to check in with every customer to ensure they’re having a great experience. That level of attention really makes a difference.||I’d happily stay here again and would highly recommend it.

I stayed at the Clayton Hotel Galway for one week and unfortunately my experience was disappointing. There were several issues with the room 457 throughout my stay. The shower took approximately 10 minutes for the water to get hot every time I used it, and the water pressure was very weak as the shower head seemed partially broken. Additionally, the bathroom floor felt unstable, as if some of the tiles were loose. On the second day, after housekeeping serviced the room, the bed was left unmade, which was quite surprising and disappointing. I also left empty bottles in the room to return them for the deposit refund, (they were clearly not placed near the trash) yet they were removed during cleaning. There were other inconveniences as well. The TV remote control did not work and I had to request a replacement. When the replacement was delivered, the staff member entered my room and had a very strong smell of cigarette, which lingered in the room afterwards. Since the balconies are connected and I could not leave the window open without also leaving the balcony door open, I was unable to properly ventilate the room. On another occasion, milk was not replenished and I had to call reception to request it. Overall, I did not enjoy my stay. The number of small but recurring issues made the experience frustrating and below expectations.

I wholeheartedly recommend the staff at LC Clayton Hotel Galway for their exceptionally high standard of customer service. The team is distinguished by their professionalism, responsibility, and commitment to ensuring the safety and comfort of guests. Margaret deserves special recognition for her initiative and excellent approach to work. Always smiling, polite, and helpful, she is also exceptionally professional and responsible in her duties as a lifeguard. Her attitude builds guest trust and positively impacts the hotel's image.

Very nice stay in the Clayton Galway recently. I had read reviews of other people getting some chocolates for kids in their rooms but we didn’t get any of that. Had to ask for towels the second day. The room was very cold when we first got there and it wasn’t until the next day it really heated up. The shower kept going from roasting hot to freezing cold which was tricky to manage with 2 young kids. The staff were very nice, the food was also very good. Breakfast set up is great, lots of variety. Pool was lovely and heated so we used that one of the days. Would stay again. Thanks so much…

I stayed last weekend at the hotel. We had a problem with the shower and it wasn't heating up for some reason so we got moved. At night it worked just fine but the following morning wasn't heating up for some reason. Maybe it's the pressure? Who knows. In both rooms I couldn't chromecast my phone so I don't know if it's not included on the tv per se or I just didn't know how to connect. The service both for dinner and breakfast wad excellent and felt welcomed. Staff was very friendly, especially Catherine, since I had the staff code I couldn't book room service so she helped me out and was very nice! Everyone was extremely friendly and welcoming. :)

Seems like Clayton is a popular chain in the UK. The hotel itself is very spacious, they have plenty of parking. We got a room with a twin and a queen bed and found the room itself pretty spacious as well. I don't have much else to say.

Jo was our waiter and did a fabulous job at giving us recommendations and being the friendliest server we've had in Ireland so far! Thanks Jo, and the Clayton hotel.

Fix all the broken things. Clean all the dirty rugs, corners & windows. Provide better service

Typical Clayton Hotel in a soulless part of Galway. Room was comfortable, if small. (Pro tip: if the cost is the same, say there's two people in the room rather than one). For some reason, it was and remained cold all night despite my efforts with the ancient heating controls. I chose the hotel due to the relative proximity to my meeting the next day but I'd be very disappointed if I thought I was in the city. You've been warned. Seemed like the fringes of an industrial estate with a particularly sad mall across the road whose main feature was Dunnes and more closed units than open ones. I ate in the hotel bar which was, again, typical in terms of menu and service. The usual fare of steak, burgers and fish and chips. I had the burger, recently defrosted, but not at all bad with pretty decent chips. A couple of pints of Birra Moretti and a held-decent Americano rounded out a nourishing if forgettable meal. Expectations weren't particularly high and were met. Strictly business hotel but pretty decent for that and the rate on Booking.com was very competitive.

Bathroom is nice and big. Beds are fine. Room is dated and dusty. Carpet in room is stained. No extra wall plugs near the bed to charge devices. Behind the bedside tables is very dirty with old food on the floor. Edit: Room was extremely hot and could not be cooled. Heard other guests complaining of this. Tile cracked and loose. Shower piping leaking on 3rd which is very concerning with the internal water damage that's creating to the structure of the building. Out of all of my trips in Ireland this is the worst hotel I've stayed in.

Now understand the last time I was in Galway four years ago, I stayed in a youth hostel. No, I was not going through a mid-life crisis pretending to be a post-adolescent backpacker. It was part of a package tour from Dublin, and I didn't read the small print where it said the default accommodations consisted of a room with seven other beds. It's still there, Snoozles (review: http://bit.ly/2fPCEdr), and I will say the one advantage was its convenient downtown location. The Clayton is nowhere near downtown and feels very much like an airport hotel even though it's not that close to that either. It's near a rather complicated intersection that was beyond the capabilities of our GPS unit. Once you arrive in a car (...as I don't see why a backpacker would end up here), you do a loop de loop to get to the underground garage where there is plenty of parking. It looks contemporary and modern, but as we made our way to our room in what I assume is the annex building, Jamie W. and I noticed how frayed it started looking. At $85 per night, the Double room itself was well priced and decent enough, but the furnishings looked a bit worn (photo: http://bit.ly/2g8ftvt). We also noticed how thin the walls were when the guests next door wouldn't turn off their TV after midnight. On the upside was the helpful front desk clerk who arranged our Aran Islands/Cliffs of Moher outing without incident. There was also a Dunnes Store across the street for munchie runs.

Accommodations...excellent! Comfortable rooms...fantastic! The bar and restaurant service staff sublime and beyond reproach! So friendly, helpful, courteous and genuine! I'd like to especially note that Diarmond, Micheal and Ryan made the stay beyond wonderful. The service staff is the backbone of any establishment and these three young men were awesome!!

Top notch service! Friendly staff throughout the hotel, restaurant & bar. The room was very clean, adequate outlets, nice bathroom! The breakfast was OK. Large selection of foods, but just average tasting. We had a late night meal in the bar one night. The Warm goat cheese salad was delicious! The Margherita pizza was good. In CT pizza is amazing, so it's hard to compare. In CT, this pizza would be called a Mozz. A great stay!!

Got two rooms here for two nights on a family vacation. I'd call this a businessmans hotel - not walking distance to anything except KFC. But we really liked the place. Nice to have all the amenities after staying in budget places for the week. We thought the rooms were nice, clean and up to date. GPS in car was a little off because of recent road construction I think, but you can see the place once you get close. Plenty of free parking. Didn't eat there but the bar had live music and a nice selection of beers. Fun place! There is a bus to downtown that stops right a hotel driveway every hour. Very convenient and the front desk will give you a schedule. I think it was 2.20 € each way. Very friendly staff and they can arrange for Aran Island and other tours. Overall a nice place and we'd definitely stay again.

Really comfortable hotel, very modern and clean and a large room. There is free wi-fi, ample parking and a great breakfast. My main complaint is that its really near nothing. There are no restaurants or bars that you can walk to at all, other than the restaurant/bar thats in the hotel and its about a 15 min drive to downtown galway. I think I would have rather spent a little more and stayed where we could walk out the door and be in downtown.

Very Nice large and clean rooms. Friendly staff. The only reason I didn't give it 5 stars is because it is right off the highway and you hear a lot of street noise at night.

The room was pretty nice and the air conditioning worked well. It was pretty noisy at night from an event going on, so that was rather annoying. They also don't allow babies or children in the pool after a certain hour, I can't recall if it was 7 or 8 pm. That disappointed me greatly although some might find it to be a positive. They actually had an employee there to guard the pool from children.

Modern hotel. There was an error with our room at check in (given one queen bed instead of 2 Sep beds) but the front desk very quickly remedied this. There was a large wedding party during our stay, but they quieted down by lights out time. The room was very spacious with a HUGE balcony. Lifts are a little slow. Excellent Irish Breakfast on Sunday, however on Monday (which was a Bank holiday) the food wasn't as fresh. Ample parking and easy access in main tower. No major complaints except the restaurant- Enclosure Bar and bistro. Awful service and food was hit or miss. Took forever to get service to start then we had to ask for everything, then had to wait forever for our check. Bad experience at this restaurant dampened an otherwise decent hotel experience.

Found this hotel through a booking site. The location of this hotel is NOT near the downtown of Galway. Not sure why it says it is. If you want to take a taxi downtown, it will cost you 13 euros one way. I think this is the best way and the driver can drop you right at the heart of downtown with a great smile and some helpful tips. The hotel has seen better days, however it is still very functional and is just fine if you are passing through. The staff was very stiff and not very friendly, but we did find this at other large hotels in Ireland. I'm sure this is because they deal with the public every day and it does take a toll. The room was just fine and we didn't have any major issues. The shower was a little hard to get used to however as it didn't have a curtain or door. The breakfast was a buffet style and the staff was attentive, but stiff once again. They offered scrambled eggs which was fine with us but the older locals were upset they didn't have fried eggs and they had to be ordered (if this matters to you). Once again, not bad if you are passing through.

Friendly and on the ball staff anytime I'm in Galway I have to pay a visit for there seafood chowder with homemade brown bread alone outstanding

There was a mix up and when we went to check in we were told they had a reservation for NEXT month. As it was our honeymoon the receptionist Brenda hooked us up with a great room right then and every was perfect! Beautiful hotel! Would definitely recommend!

Amazing food. I haven't had a single mediocre morsel after several meals. Beef ribs is amazing, seafood chowder arrives complex and hearty, comes with fabulous brown bread with a great flavor and mouthfeel, superfood salad is exactly that, no weak pile of depressing lettuce and unfrozen tomatoes here.

Mid week, this is really a hotel with bar food, but good quality. The menu is simple but decent, and the service is quick and friendly. You could do a lot worse!

Oh I love this hotel. My room was fabulous - beyond expectation mainly because Stephanie hooked me up. She was so gracious. I also liked their cozy bar. I only wish it was not on the outskirts of Galway. I will certainly return though due to the hospitality of Stephanie. Thank you!!!