Sharifah A.
Google
Having breakfast on the ornately painted rooftop terrace with the view of the Valley of the Kings was truly memorable. The hotel is quaintly decorated and the rooms are spacious & cozy, made us feel at home.
The location of the hotel is quiet but strategic enough - it is walking distance to the ferry & restaurants - we had interesting sights along the way (dry cleaning, essential oils shop, mixed nuts shop, mini marts, tuk-tuks, camels, horses, donkeys). It is also close to the hot air balloon launch site, so we did not have to wake up too early for our sunrise hot air balloon ride.
The staff were warm & welcoming, especially the famous Mahmoud, he was the receptionist, the chef & the waiter - all in one. We had our luggages brought up & down during check-in & check-out, which was nice.
After check-out, we left Luxor to go to Aswan. When we reached Aswan, one of my family members just realised that he left his green jacket in his room at Cleopatra Hotel Luxor. I immediately asked the hotel to look for it and they found it! Then I asked our lovely tour guide in Luxor, Maria, to help us - she waited at the ferry dock and the hotel staff came to meet her at the ferry dock to pass her the jacket. Maria then had the jacket delivered to us in Aswan. We were so grateful how helpful & sincere our tour guide and the hotel staff were, thank you so much!
The cleanliness of the bedroom & bathroom could be improved a bit. The floor was dusty & the fridge seemed like it has not been used in a long time, it was unplugged when we checked in, so when we opened it, the smell coming from it was not so fresh.
Some of the lights on the bedroom wall did not work. The light bulbs in the bedroom & bathroom were a mix of cool white & warm white. It would be nicer if all the light bulbs were warm white for extra coziness.
A hand bidet would be better than the built-in bidet.
The breakfast was delicious but it would be nice to have some simple fruits & vegetables like bananas, tomatoes & cucumbers too.