Climb Central Sports Hub

the facilities and most of the staff were very helpful and friendly, and the rating would be higher if not for one specific employee, Ellie, who was incredibly unfriendly and rude. he was handling our briefing and he talked to us in a condescending manner, even telling us that he didn’t want to be working there on a weekend. while i understand the annoyance and struggle that may come with working over the weekends, it wasn’t a reason to sort of take it out on us. throughout the briefing, he created many awkward moments where he went silent and just stared at someone (usually a child) who may have been talking. he also got us to gather around and told us to come close, and when me and my climbing buddy came closer, he rudely looked us up and down and shooed us away with his hand. once we were done with the briefing we were glad to be rid of such a rude guy. later on we wanted to buy chalk, and we saw he was the only staff manning the desk. i approached him kindly, trying not to irritate him. he was alright at first, but when i asked about the chalk he replied again in a very rude manner, stating also the wrong price for the chalk and chalk bag. he firstly said that i had to buy the chalk bag as well which i agreed to, and asked how much it was. he explained it in a confusing manner, saying that it was $20 each. when i asked each referring to what, he said the chalk and chalk bag. so i said $40 total?? and he sighed and explained irritatably that it was $20 for both. so i said ok, then he said, but you have to buy the chalk bag. is that not what we already discussed? he was explaining everything extremely confusingly and then getting annoyed when we were naturally confused? in the end the price wasn’t even $20, it was $25. but i just wanted to buy it and to leave his presence, so i just bought it. this is not a reflection of all the staff, most of the women staff were very helpful and kind, but this employee Ellie had the most unacceptable behaviour and ruined my experience there. hope no one has to experience this too

There were 3 staff manning the front counter, making it quite fast to register, pay and rent equipment. The staff is very thorough with the briefing process though they tried to optimise by combining groups, which makes the first comers waiting despite the clearly stated “briefing is done every 15 minutes”signage. The price can be found on the website along with the waiver form. For kids, you have to be above 16kg and above 100cm.

I’ve been climbing here for several months. Even though it’s almost a 1.5 hour public transport ride for me, I still prefer the environment at this branch. 5 stars to the staff who are generally friendly and the route setters for setting up fun routes. Why my 2 star review then? For the lack of initiative in providing information about bookings by large school groups. I am all for introducing rock climbing to school children but it is definitely not fun to take that 1.5 hour ride, reach the gym, only to be told that the whole of the main floor will close for 3 hours because of a school group. Why can’t a calendar be placed in the main area with dates of confirmed large bookings or notices be placed on the website so that regular climbers can plan their climbing days? Not everyone’s on social media-that’s why I’m not recommending Instagram or Facebook.

Staff Azura was very detailed in her explanation about how to belay and watched us take turns to try. She was helpful and patient throughout! Great service from her. One recommendation for this outlet would be to have water coolers that people can drink directly from.

Excellent climbing arena and perfect for young kids. Safe and instructors are good and helpful as well

Climb Central located at Kallang Wave mall is a pretty good place to rock climb for all levels of wall climbing be they beginners, intermediate or the experienced climbers. If its your first time climbing at any Climb Central branch then even if you are an expert, you will still have to attend a mandatory lesson to get yourself a pass. The staff are quite nice and are willing to help. The place has the manual and the automatic belay system. Their walls can be quite challenging with the jutting out pieces getting smaller or tougher to grip onto as you make your way higher up the wall. There are lockers and cupboards placed there for precious items and they have changing rooms which are in the bathroom. They also added a water cooler near the lockers for which you would need a bottle to use. Overall its a pretty good place for rock climbing but if you have really young kids, it might be a bit tough on them.

My first visit to Climb Central Sports Hub was a fantastic experience. I appreciated how straightforward the process was: filling out the waiver form, making payment for the session and equipment rental, and getting started. What stood out to me the most was the emphasis on safety. The staff conducted a thorough safety briefing and practice session before issuing name tags. They ensured that everyone above 13 years old was proficient in belaying and gave us a chance to familiarize ourselves with the automatic belay system. This was a step I hadn’t encountered at another climbing venue two years ago, and it made a big difference in building confidence. I also liked how every course was clearly labeled with its difficulty level. This made it easier for amateur climbers like us to pick suitable challenges. I managed to complete four courses designed for children, which helped boost my confidence as I reacquainted myself with climbing. Our daughter had an amazing time too—her enthusiasm was infectious. She eagerly explored different courses, and seeing peers her age climbing alongside her inspired her to push her limits and aim higher with each attempt. The entire experience at Climb Central, from the organization to the positive atmosphere, rekindled my interest in wall climbing after more than a decade of inactivity following marriage. I’m excited to return regularly with my family and continue exploring this rewarding activity together.

Always a pleasant experience at this particular outlet of Climb Central. Good space for all climbers - from beginners, intermediate, advanced to experts. Booking for climbing slots has to be done three days in advance via their website. You may sign up for a regular pass if you intend to climb frequently (applicable to be used at other outlets in SG too). Otherwise, it is $25 for first-timers (including $7 rental for the climbing shoes and harness). Their equipments and walls are well-maintained. Personal climbing shoes and harness/chalks also welcomed. Very friendly and efficient staff and instructors too. Detailed safety briefing is conducted at the start if required for beginners. They are also always on the lookout for the well-being of all climbers throughout your session. Each session is now limited to 2 hours due to Covid. The overall climbing community is very inclusive and helpful - makes everything more enjoyable. Auto belay system available on the second level.