vly hobbys
Google
Overall, I really enjoyed my stay at this hostel. The staff were friendly, the room was comfortable, and the atmosphere was great. Everything was nearly perfect, and I truly appreciated the warm hospitality.
However, I’d like to share a concern regarding the bed reservation process. Before check-in, I contacted the hostel to request a bottom bunk due to my back issues and the fact that I had a long stay booked. At first, I was told it would depend on availability, but later I received an email saying I could guarantee a bottom bunk by paying an extra fee.
When I checked in, the staff showed me to the room and mentioned I was “lucky” to get a bottom bunk—there was no mention of the additional charge. I also asked other staff during my stay, and they told me I didn’t need to pay anything. Because of this, I assumed it had either been waived or was not required after all.
However, at checkout, the manager told me that I still needed to pay the fee. When I explained what I had been told earlier, she said, “We are all human and can make mistakes.” I completely understand that mistakes happen, but I don’t understand why I, as the guest, should have to take responsibility for this miscommunication. I followed the instructions, confirmed my request, and even checked with multiple staff—but in the end, I was told I must pay or risk being blacklisted. That left me feeling disappointed and uncomfortable.
I truly like this hostel, and the team has been very kind and welcoming throughout my stay. I just hope that in the future, all charges and special requests are clearly communicated at the time of check-in, and that if mistakes do happen, fair and respectful solutions are offered rather than placing the burden on the guest.
Also, just a small suggestion—adding privacy curtains to each bed would make the stay even better.
Thank you again for the overall great experience. I hope the management system continues to improve, and I wish you all the best.