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Exquisite, mesmerizing views paired with exceptional, attentive service—this is truly a hidden haven and without a doubt one of the finest gems in the Winelands.|We are not people who usually leave reviews, but this place truly compelled us to do so because of its outstanding service, beautiful rooms, and breathtaking views.||From the very moment we arrived, we knew our stay would be something special. We were warmly welcomed right in the parking area by the incredibly knowledgeable and friendly Manager, Adrian. His professionalism and genuine hospitality immediately set the tone for our entire visit. We were seated and offered a welcome snack along with a perfectly chilled glass of Chardonnay—thoughtfully selected as my wife’s favorite wine.||What followed was, without question, one of the best hotel experiences we have ever had. Adrian meticulously planned our activities and dinner reservations for our four-night stay, arranging visits to nearby favorites such as Delaire Graff and Tokara. The true highlight, however, was securing us a table at The Fat Butcher, despite it being fully booked—an impressive feat that perfectly illustrates the level of care and dedication at this property.||Dinner at the estate on our first night was outstanding. Just when we thought we had already met all the friendly faces, we were served by Sheldon—a passionate, attentive, and exceptional waiter. The wine pairing and tasting with dinner were superb and truly elevated the experience.||What truly sets this property apart is its staff. Beyond the breathtaking views and beautiful rooms, it is the people who make this place extraordinary. Breakfasts were relaxing and delightful, offering an excellent variety from both the buffet and à la carte menu. Abigail was wonderful—warm, helpful, and generous with recommendations for our next stop along the Garden Route.||We mentioned upon arrival that we were celebrating our 5th wedding anniversary, and to our absolute delight, we returned to a romantic turndown arranged by housekeeping, complete with rose petals and sparkling wine. It was an unforgettable and thoughtful surprise that added an incredible wow factor to our stay.|Thank you, Adrian, for running such a well-oiled machine and leading an exceptional team. This has been one of the best hotels we have stayed at in a very long time. We will most definitely be returning next year, and Clouds will forever be our home when traveling to South Africa.||10 stars—an absolutely beautiful and unforgettable stay.