Christina D.
Yelp
I would give this hotel negative stars, if possible. We booked a stay for March 20, 2020. My husband had a business trip, I was tagging along for an impromptu vacay. CORONA HIT. We called on the 16th when his company cancelled his trip to cancel the reservation. I should have known that something was amiss when we had to pay up front. Oh, let me add the caveat that we booked through hotel.com. I spoke to the manager, Sharifa, and she approved a refund because of world events. Well, hotel.com couldn't get a hold of anyone at the hotel for approval after I had cancelled. The hotel claimed I never cancelled and they had to keep all of their staff working for 4 days after we NEVER SHOWED UP ON THE 20TH!!!! This came from a different manager that I never spoke to. He straight up lied on me. I had to provide my phone records with multiple calls proving I had called Club Comanche and the manager had returned my call on the 16th of March to hotel.com for a full refund. Not only did the management at Club Comanche tell bold face lies about what went down, they documented the lies in an email! Class! Pure class. I will never recommend this hotel, in fact, I will go out of my way to tell my friens, family, and anyone who will listen about what happened. My husband and I both work for the government, and I also sent the documentation to the travel office so this hotel will not get approved for government business travelers. Stay elsewhere. The management attempted to prey on us during a very vulnerable time. Sickening!