979taryns
Google
As a female solo traveller, I booked this trip because I wanted a safe place to stay, that offered an all-inclusive package and most importantly, the opportunity to play tennis. It met my expectations and much more thanks to the tennis coach, Lee. Lee was extremely friendly and patient as he coached myself and others. His tennis drills and instructions were excellent often speaking in English, French & Japanese, but most of all, he made it fun seeing everybody return daily for his next session. On occasions his groups were too large, but that was a reflection on how everybody enjoyed his sessions. Lee's personality and hospitality made my trip, particularly as I was travelling solo. I got to know many of the guests who played tennis; we socialised at dinner, had evening drinks together, and this made for an extremely social holiday. I also want to say "thank you" to Houcem, the Resort Manager, who went out of his way to talk to the guests to check they were having a good time. I have to acknowledge the GO's who worked tirelessly to ensure the resort, the grounds, the rooms, the Garden/Pool dinners, bar/beach area and entertainment met guests' requirements. |Areas for improvement - as a tennis player and one of the main reasons I travelled to Club Med Bali, an investment in court maintenance needed, particularly on Crt 2. Additional ball supplies needed and thanks to Houcem for my tin of new balls. The restaurant "The Deck", when using the App to book an evening table, would only permit me to do so if booking the premium menu. This other guests had problems with. On mentioning this issue to Lee, he organised my table, thanks Lee. My expectations of this restaurant fell short, the ambience was good but believing this offered another level of service to the main restaurant, it did not. I certainly believe this restaurant would receive great reviews if the serving staff had experience of working in a 5* class restaurant. |I'd like to say big thanks to Lee, Elsa in the office and Tarryn "with two RR's, for making my holiday enjoyable. Would I attend again. yes, definitely and next time I would get some tennis friends to join me, if Lee is still the tennis coach.