Laurence_Brussels
Google
It was our first time at this Club Med but I don't think we'll go back. Indeed, except for the good food and some kind GO's, so many things were sub standard (all the more when we thought about the price we paid for that week. I). Let's start with the pick up at the airport. We're Gold members, so Club Med offers you separate transportation from the "regular" members. But when you end up in a dirty van, without any water (and it was hot), it's hard to feel great or special. Then, the room. We all agree to say that rooms are not the Club forte because you're there for the activities and the atmosphere. But, the door to our room didn't close properly unless you slammed it hard, and the mechanism of the patio door to the terrace was broken and missed a part. Also, as usual, there were no towelettes, but the worst for me was that there was a whole tea set, except for the electric kettle which was missing! We asked for one, then were told that they were out of stock (when there were loads of appliance stores on the island and 10 min from the Club)??? Of course, when we left, there was still no kettle in the room :-). Then there was the lack of attention which was terrible. I celebrated my birthday during our stay, and didn't receive a note or anything (which they usually do). My husband mentioned that to the Welcome Manager during the Gold members cocktail and when we came back to the room, there was a printed sheet on the bed, but the age was totally wrong (no, I'm not 70 thanks very much). Finally, the general organisation of the Club was very poor: hardly any umbrellas so when it's pouring, you're soaked as soon as you leave your room, tennis courts all slippery as soon as it rains because the surface is not suitable to the climate, activities cancelled instead of relocating them, a zen pool without any bar or toilets, very hard to find any shade on the beach (public beach, so no umbrellas), the Club mentions that a portion of the beach is for adults only, but there are only 6 beds, etc, etc. And last but not least, our flight was delayed, we learned this early in the morning, and the Club refused to delay the shuttle schedule even if it meant that we would be for 4h at the airport, and would not get to lunch at the Club. Honestly, the only reason why I didn't give only 2 bubbles was because of the food and some nice GO's.