Club Med Tomamu - Hokkaido

My recent stay at Club Med Tomamu was fantastic. Club Med never fails to amaze me with their warm hospitality and attention to detail. This was my first ski holiday, and I absolutely loved it. A special shoutout to beginner ski instructor Wang, who was patient and encouraging — he really helped me build confidence on the slopes. Fitness instructor Jean was calm and clear during stretching sessions, which made a big difference after skiing. I also thoroughly enjoyed the snow trekking experience led by Athena — fun, well-organised, and scenic. Thank you as well to GM Logan, whose charm and leadership shine through the entire GO team. Another memorable Club Med experience — I’m already thinking about my next ski trip!

Ski vacations with young kids… this place has set the standard. So easy and so amazing with the kids. Can’t say enough good things about the staff here and the level of attentiveness (shout out to the ski instructors and club med mini staff who knew every single kid’s name and even the buffet staff that always did so much) to the manager Logan Lee who just happened to be everywhere all the time (he helped my son put on all his gear the first day and left such an impression). The heated ski locker right next to the ski entrance (spoiled me forever). The buffet breakfast and lunch were always amazing with the variety and selection and the change day to day. The wave pool and outdoor onsen across the street was genius (and you get free access when staying at club med). And the endless kids entertainment. We also went during New Year’s Eve and they threw A PARTY! Even one night all the ski instructors skied right outside the resort with lights and it was so amazing. You realize you see all the staff at all hours during the day and they truly are the BEST with the kids. What a wonderful experience. I can’t wait to try this again here and even at other club med ski resorts globally. The standard they set is so high now for all future ski trips. Thank you to all the staff. You were amazing.

Our experience at Club Med Tomamu was absolutely wonderful, and the team truly made it special. Huge shoutout to Ashley for delivering the best service at the bar and coffee area—always attentive, professional, and welcoming. Aun and Grace impressed us with their warm smiles and genuinely friendly service, making every interaction feel effortless and enjoyable. And a special mention to Jessie—hands down the best performance! Energetic, engaging, and full of talent, Jessie truly stole the show and made our nights unforgettable. Thank you all for the amazing hospitality. Can’t wait to come back next winter!

We had a fantastic family holiday at Club Med Tomamu Ski Resort and would highly recommend it, especially for families and first-time skiers. The resort is large, clean, modern, and very well maintained. If you’re traveling with family, it’s definitely worth upgrading to a family suite — the extra space makes a big difference to comfort. The facilities are extensive and there’s plenty to do. Food & Dining: The food selection was excellent with a wide range of choices and consistently high quality. Special thanks to Restaurant Manager Ivo and Mary for their outstanding service. The wait staff — Isu, Dewi, Mina, and Hana — were attentive and efficient at clearing tables and keeping everything spotless. Big compliments as well to the chefs, especially Vimal and Pujan at the pizza station — absolutely awesome. Entertainment: The shows were fun and well produced, though the entrance music and sound levels can be quite loud at times. Ski Experience: We booked private ski lessons and found them excellent — very worthwhile. Having our own ski locker was also a great convenience. One area for improvement: adult group classes can get too large (up to around 12 people). Smaller groups would make lessons more enjoyable and effective — this is something the resort should address. Huge thanks to ski instructors Emil and Julian. Special mention to Danielle and Belle, who took wonderful care of our girls and made a real effort to create a safe and supportive environment for first-time skiers. Reception & Service: Reception staff Genesis and Dori were approachable, helpful, and contributed greatly to making our stay smooth and enjoyable. Facilities: The swimming pool and onsen are located opposite the main resort — it would be even better if they were onsite, but they are still very nice facilities. Management: Special recognition to Logan, the resort manager — superb energy and presence. It’s rare to see a general manager so active and involved with guests. He truly helped make the stay memorable. Overall: A large, well-run resort that delivers a complete ski holiday experience with great food, strong service, and excellent ski instruction. We would definitely return.

We stayed for 10 days and it was honestly the best holiday we have ever had. The location and facilities are outstanding, but what truly made this trip special were the staff and ski instructors. They were absolutely incredible. Our kids were a little “anti-skiing” at the start, but between the mini clubs and a few private lessons, they progressed more than we ever imagined. A special shout-out to Will and Lucca, who taught our kids most days — they were simply amazing. Our kids absolutely loved them. The way they connected, encouraged, and taught them made such a difference, and their patience and positivity were outstanding. So many little things were done that they didn’t have to do — those extra touches made our experience even more memorable. We are already talking about coming back. We will 100% be returning. Thank you for such an unforgettable family holiday. Dave, Tori, Georgia, Freddie and Charlie

⭐️⭐️⭐️⭐️⭐️ We had an incredible time at Club Med Tomamu! The food was absolutely fantastic, with a wide variety that catered to all tastes. Zoe from the Kids Club was truly amazing. She took such great care of our kids, both at Tomamu and Sahoro Club Med. They adored her! It was heartwarming to see them so happy and engaged. To top it off, Zoe even joined us for dinner and drinks after the shows, which was a lovely way to connect and share our experiences. A special shoutout to Rickie, our snowboard instructor, who was phenomenal! His expertise and enthusiasm made our snowboarding experience unforgettable. Will nb, was our entertainment, always up for a laugh and a beer. Ruban, our ski instructor, also deserves praise for his high energy and entertaining stories that kept our spirits high on the slopes! And we can’t forget the sheriff, who wowed us with his magic tricks and provided extra special drink service throughout our stay! Overall, this trip exceeded our expectations, and we can’t wait to come back!

Our stay at Club Med Tomamu was truly unforgettable and easily one of the best family holidays we’ve ever had. From the moment we arrived until we left, everything was absolutely wonderful.||The food and service were fantastic, with an impressive variety and great quality at every meal. A special thank you to Ahmed for making the dining experience even more enjoyable.||What really made our stay so special was the team. Every single team member was warm, professional, and always smiling, which made us feel so welcome. This is a true credit to Logan, the General Manager, whose leadership clearly shines through in every detail.||Our two daughters had the best time at Mini Club thanks to the amazing team who were caring, fun, and incredible with kids. The ski experience was also outstanding — from the smooth and efficient rental process to the excellent instructors. A special thank you to Agustin and Guido for making skiing such a memorable part of our trip.||The nightly shows were full of energy and so much fun, and something we looked forward to every evening. We will absolutely be back. If you’re traveling with kids, Club Med Tomamu is a must. Thank you to the entire team for creating such beautiful memories for our family.

⭐⭐⭐⭐⭐ We just had the best time at this resort, and I want to give a special shoutout to some of the amazing people who made our stay so memorable. First off, *Agustin*—our ski instructor. You made us feel at ease on the slopes, and thanks to you, we went from nervous beginners to feeling confident and safe. You really know how to put people at ease, and we appreciate everything you did for us! A big thank you to *Dori* at the front desk, who welcomed us with a smile and took the time to walk us through the program. It made a huge difference to know exactly what to expect, and it was clear you genuinely cared about our experience. Also, *Wayne* and *Maya*—you two really made us feel at home. Your warmth and hospitality went beyond what we expected. Finally, a huge thank you to everyone at the resort. From the housekeeping staff to the restaurant team, every single person went out of their way to make our stay as special as possible. It’s obvious that a lot of hard work goes into making sure guests have a great time, and we truly felt that effort. This trip was worth every penny! Thank you all for everything!

Pros: Friendly staff and delicious buffet choices. Cons: Terrible website and unreasonable transfer cancellation policy. Inconsistent housekeeping and turn down service. For an all inclusive 5-star resort, I had higher expectations. Unfortunately Club Med Tomamu did not deliver the attention to detail, guest-priority service that most major high end hotels in Japan offer. They are quite rigid with their rules. For the prices we paid, we felt like it was not worth it. If you want to stay in Tomamu area, I would probably recommend the Hoshino instead of Club Med.

As soon as we walked in, we received extreme warm welcome. The manager came to introduce himself. The next several day, he treated us like his great friends! He is also a great host/ dancer for the night club shows. Customer services was great the whole trip! Rooms were clean, views are phenomenal. Food is being served any time you need. If you go ski and miss your lunch, no worry!! Come and enjoy . There were different type of shows at night. But the one really surprised me is....... You sent your kids to daycare..... they became performers at the club shows, all dressed up cute and danced well!

Great location, Friendly and helpful staff, Tasty food, wide selection of drinks. variety of activities for adults and kids alike. evening entertainment (shows and events) and its all included in the package. truly a great experience and we will be back. thank you to Clayton, Lee, Mina, Kosuke, Carol, Shanilla, Karim, Naoke, Nami, Oman, Alisa, Adi, Day, and Kadek for a great holiday, and in case we forgot any names sorry, you are all amazing.

First Club Med visit Awesome, friendly and helpful staff Great food Productive ski lessons Enjoyable scenic lanes and chair lift Observatory deck is breathtaking Hope to be back!

This is our first visit to Club Med Tomamu but our third Club Med experience in Japan. As usual, the food variety, quality and presentation are excellent. There is something from everyone at every service - Japanese and international. The hot chocolate machine was out of order for a few days, but got repaired in time for our last full day here. Would have loved to see more of the chocolate fountain, which made only one appearance in the week that we were there. We are grateful for the daily Japanese noodle (udon/ soba / ramen) soup option for breakfast, lunch and dinner, which is an excellent go-to food before hitting the slopes. I can't rave about the rooms enough - they were enormous. We had 2 rooms - one with a king size bed arrangement and another for 3 single beds. The beds were all extremely comfortable. I love the curtain which not only works to separate a sleeping area from the living area but helps to keep the sleeping area warm at night by channeling the hot air from the vent to that side of the room. The bathrooms are thoughtfully separated with the water closet accessible from the living area and the bathtub accessible from the sleeping area. Hot water is plentiful and the double sinks are much appreciated. Love the smell of the lemon scented bath products. If there was one amenity I could add, it would be a laundry bag. Unlike Club Med in Sahoro, the pool and onsens are located separate from the main building and requires a short sprint outdoors. We would just go in our bathing suits with the kimonos and slippers provided in our rooms, so no problem! Unfortunately, only one slope was open the past 6 days we have been here as we arrived on the 2nd of the season, but hopefully, we can catch one more slope before we depart tomorrow afternoon. However, our ski instructors really helped us to work on or fundamentals. Angelina from Bosnia taught us from Club 3 to Club 5 over4 days and Etienne from France taught us on our last day in Club 5. We are really much better skiers now because of them. Another huge improvement from Sahoro were the individually heated and secured lockers. Each locker had rods for 3 pairs of ski boots as well as holders for assorted ski gear such as hats, gloves and googles and room enough for skis, poles, snowboards, helmets and jackets, keeping everything dry and toasty warm until you need them. Shout-out to our waitress Shey who not only also has a ready, beatific smile, but helped me to procure a safety pin from her own supply so that I can turn my son's retainers! Wish I had the energy to attend the daily Zumba and Yoga classes, which was a wonderful addition to the schedule. Dani from South Africa teaches he yoga classes and the banquet manager, Jasmine, from Australia also teaches Zumba! Don't miss the Japanese teppanyaki restaurant, Haku, where we ordered extra wagyu and seafood. The children had a wonderful time helping with the grilling. We are very much looking forward to another trip, preferably when there is more snow!