Club Med Tomamu - Hokkaido

Club Med Tomamu Summer 2025 GO TEAM IS THE BEST! Thank you Yum for your meticulous event management & PR skills, bringing us awesomeness everynight! Zack the Chef de Village did an awesome job leading the entire team. Thank you, Mahen from F&B for your luxurious standard of service and for treating my parents with so much warmth welcoming them with open arms every single time we meet. Courtney (Coco), we appreciate you so much for your outstanding sound engineering & visual techniques that wow us every show annd even more so for your kind soul! TQ, John for your beautiful voice and wonderful music. TQ, Your royal excellency Kelvin for world class choreographies that amazed us night after night, and of course where would you be without your incredible performers - all so creative brilliant and artistic GOs! We love the gorgeous costumes that Hilmy whipped up! Housekeeping, well done & great job! Service team, all so great! F&B team, OMG soooo good! Especially those we personally met- Ashley, Rohit, Pang (bar),Rety, Fadli, Ivo, Carlos (F&B), Albert, Nathan, Kaya, Alex (Sports). Well done, everyone!

I had such an amazing experience at Club Med Hokkaido Tomamu. The facilities are excellent—everything from the spacious rooms to the beautifully designed resort areas made the stay very comfortable. The restaurants are top-quality, offering a wide variety of delicious meals with fresh ingredients and decent presentation. What stood out most was the incredible hospitality. Every staff member went above and beyond to make us feel welcome, and the service was consistently wonderful throughout our stay. This was a truly memorable trip, and I would love to come back again. Highly recommended for anyone looking for a perfect balance of relaxation, adventure, and top-notch service.

My friends and I have enjoyed our time in Clubmed Tomamu. Good service, good food and enjoyable experience. Special mentioned of Jem the manager at Haku Restaurant who helped us to secure a reservation despite a full booking. In addition we are very happy to be served by Mahen who has remembered our drinks preferences and reserved seats for our dinning. Very impressed and delighted to be cared and pampered by him. Excellence service! Good job Mahen! We are also delighted and happy with the excellent service provided. Every staff is so friendly and dedicated to deliver the best to the customers. Zack the GM has done an excellent job to make every guests happy and entertained. He is so passionate and dedicated to his job. Well done Zack...clap clap. Will surely come again and will highly recommend my friends to Clubmed for holiday.

Bekir, Lincoln and the bar staff in particular were n absolute standout. All service, food and accommodation was great. Thoroughly enjoyed amazing excursions including bear mountain, golf at the country club, fly fishing and white water rafting. The nepalise (sorry I don't remember there names) white water rafting guys were unbelievable. My daughter has special needs and was very distressed but they had her laughing and smiling by the end. Best family holiday in years

Highly recommend Club Med Tomamu in summer 🌿☀️ Nova was always there to help, making sure everything went smoothly. Isabelle was truly amazing with my toddler—she played with him patiently and treated him with so much care it felt like family. Doris guided us through excursions with clear advice and genuine enthusiasm that made planning fun. Wayne turned meals into a highlight with his thoughtful table service and warm attention. And Wendy added an extra layer of comfort, always greeting us with kindness and a smile. The whole resort feels soothing, kid-friendly, and perfect for a stress-free family getaway💙

The Summer program stay was wonderful, staff and events especially exceeded our expectations. The staff were very friendly, we interacted a lot without any feeling of pressure. Everyday was packed with activities and different events, my kids looked forward to the shows especially every night. Our typical day goes from 8am to 11pm. Never a boring moment. Kids felt very comfortable to attend mini club without me. Recommend.

We visited Club Med Tomamu in late June for 7 nights. It was our first club med experience and we were very impressed. ||The highlight was definitely hospitality. While Japan is known for its high bar in hospitality, Club Med Tomamu made it feel like home away from your home. Everyone was extremely friendly but not excessively where you didn't have your privacy. From the excursion office, bar, restaurant, mini club, to even the cleaning staff in early mornings... all staff carried an relaxed demeanor while being professional. The chef de village (Zack Lee) was personable and brought great energy with him. ||Special shout out to the bar staff (Rohit, Wayne, Dolphin) and ALL the mini club teachers. Our 6YO had so much fun at mini club that he would protest when we picked him up early. He has a pretty early bed schedule but he stayed up almost every night just so he could participate in mini club activities. Mini club was more than just a service for parents to unwind, it was full of adventure. They offered archery, trapeze, outdoor activities, arts & craft and dance time. While I don't know the teachers' names, I'm extremely grateful for how caring and kind they were with the kids. ||The food was superb for an all inclusive resort. The Yakiniku restaurant was lacking in comparison but the main restaurant kept us full and happy everyday. We later visited a 5 star hotel in Hokkaido and Club Med Tomamu offered better chocolate croissant! ||For those who enjoy the nightlife, this place is also for you. In addition to all the festivities and fun events at the main hall, there's a bar that is adult- only, hidden away with a serene view. They carry some amazing liquor but at a premium price. ||We had a room with a mountain view and waking up to the quiet mountain was simply amazing. This was a memorable vacation for all of us and would definitely come back.

Had a good time at Club Med Tomamu's summer season. Hope to return. |The accoms was clean, and room appliances were in good working condition. |The meals were nutritious, plentiful and varied. |Staff were well-mannered and prompt in providing service. |Activities were well-planned and -executed. |Given the price point, thankfully, not too crowded, respectful fellow guests. ||Chief Zack is highly visible, esp. during meal times and evening activities, exudes approachability to guests, and even to his staff. It is observed that he runs a tight ship, which gives guests assurance that they will be well taken care of, be it request or redress. ||Would like to commend the F&B team - good food = good energy = good fun |Would like to commend the GOs for creating good vibes, esp. the following:|Nova - taking gd care of our check-in/-out process and as overall host|Paola & Josh - good times on court|Hajime & Kaya - scenic bike rides|Yum - entertaining performances|John - smooth singing sessions

Pros: Friendly staff and delicious buffet choices. Cons: Terrible website and unreasonable transfer cancellation policy. Inconsistent housekeeping and turn down service. For an all inclusive 5-star resort, I had higher expectations. Unfortunately Club Med Tomamu did not deliver the attention to detail, guest-priority service that most major high end hotels in Japan offer. They are quite rigid with their rules. For the prices we paid, we felt like it was not worth it. If you want to stay in Tomamu area, I would probably recommend the Hoshino instead of Club Med.

As soon as we walked in, we received extreme warm welcome. The manager came to introduce himself. The next several day, he treated us like his great friends! He is also a great host/ dancer for the night club shows. Customer services was great the whole trip! Rooms were clean, views are phenomenal. Food is being served any time you need. If you go ski and miss your lunch, no worry!! Come and enjoy . There were different type of shows at night. But the one really surprised me is....... You sent your kids to daycare..... they became performers at the club shows, all dressed up cute and danced well!

Great location, Friendly and helpful staff, Tasty food, wide selection of drinks. variety of activities for adults and kids alike. evening entertainment (shows and events) and its all included in the package. truly a great experience and we will be back. thank you to Clayton, Lee, Mina, Kosuke, Carol, Shanilla, Karim, Naoke, Nami, Oman, Alisa, Adi, Day, and Kadek for a great holiday, and in case we forgot any names sorry, you are all amazing.

First Club Med visit Awesome, friendly and helpful staff Great food Productive ski lessons Enjoyable scenic lanes and chair lift Observatory deck is breathtaking Hope to be back!

This is our first visit to Club Med Tomamu but our third Club Med experience in Japan. As usual, the food variety, quality and presentation are excellent. There is something from everyone at every service - Japanese and international. The hot chocolate machine was out of order for a few days, but got repaired in time for our last full day here. Would have loved to see more of the chocolate fountain, which made only one appearance in the week that we were there. We are grateful for the daily Japanese noodle (udon/ soba / ramen) soup option for breakfast, lunch and dinner, which is an excellent go-to food before hitting the slopes. I can't rave about the rooms enough - they were enormous. We had 2 rooms - one with a king size bed arrangement and another for 3 single beds. The beds were all extremely comfortable. I love the curtain which not only works to separate a sleeping area from the living area but helps to keep the sleeping area warm at night by channeling the hot air from the vent to that side of the room. The bathrooms are thoughtfully separated with the water closet accessible from the living area and the bathtub accessible from the sleeping area. Hot water is plentiful and the double sinks are much appreciated. Love the smell of the lemon scented bath products. If there was one amenity I could add, it would be a laundry bag. Unlike Club Med in Sahoro, the pool and onsens are located separate from the main building and requires a short sprint outdoors. We would just go in our bathing suits with the kimonos and slippers provided in our rooms, so no problem! Unfortunately, only one slope was open the past 6 days we have been here as we arrived on the 2nd of the season, but hopefully, we can catch one more slope before we depart tomorrow afternoon. However, our ski instructors really helped us to work on or fundamentals. Angelina from Bosnia taught us from Club 3 to Club 5 over4 days and Etienne from France taught us on our last day in Club 5. We are really much better skiers now because of them. Another huge improvement from Sahoro were the individually heated and secured lockers. Each locker had rods for 3 pairs of ski boots as well as holders for assorted ski gear such as hats, gloves and googles and room enough for skis, poles, snowboards, helmets and jackets, keeping everything dry and toasty warm until you need them. Shout-out to our waitress Shey who not only also has a ready, beatific smile, but helped me to procure a safety pin from her own supply so that I can turn my son's retainers! Wish I had the energy to attend the daily Zumba and Yoga classes, which was a wonderful addition to the schedule. Dani from South Africa teaches he yoga classes and the banquet manager, Jasmine, from Australia also teaches Zumba! Don't miss the Japanese teppanyaki restaurant, Haku, where we ordered extra wagyu and seafood. The children had a wonderful time helping with the grilling. We are very much looking forward to another trip, preferably when there is more snow!