Club Med Tomamu - Hokkaido

We’ve visited this Club Med two years in a row, and it never disappoints—truly the perfect 5-6 day holiday! The experience is nothing short of amazing, from the breathtaking ski runs to the exceptional service. Thomas, our ski instructor, is an absolute legend—his guidance through the trees and stunning runs made the trip unforgettable. Dolphin at the bar always ensures we’re well taken care of, and Ricardo in the pro shop is fantastic, just to name a few of the incredible staff. But beyond the individuals, it’s the overall atmosphere and top-tier hospitality that make this place special. If you're looking for a holiday the whole family will love, I can't recommend it enough!

I had an amazing stay! The instructors here are fantastic—from beginners to Club 2 advanced, it’s been an incredible journey. A special shoutout to Tan for the private lessons that gave us confidence and to Patrick for the great group classes every day. My husband and I never imagined we’d be able to ski, but this trip, we tackled green slopes and even half of the blue—such a huge milestone for us! The hotel, rooms, and food were all amazing, making the experience even more unforgettable. Would I come back? Without a doubt!

Our family had our first ever club med experience at Tomamu this past new years and we can say we love it! The convenience with younger kids in tow is definitely worth it. Staff in general were very attentive, super friendly, internationally diverse and gave a strong family friendly vibe. Was crowded as it was peak but they managed the crowds so well. Special mention to ski instructor Poko, who took our youngest daughter for private lessons. We reserved her for the week and she really bonded so well with our little one. She was caring and took time out after skiing to spend time with our family, even joining us at our dining table. Wonderful to have her be the person to introduce our timid daughter to skiing. Also Dolphin who was an amazing service staff. Greeting us and remembering us with constant conversations and really very personable. Kids were always looking out to see if they could find Dolphin around! Overall amazing experience. Definitely will be back!

Visited Club Med Tomamu 2 consecutive snow seasons and can confidently recommend it to any family with kids planning a ski trip to Hokkaido. The snow was powdery both times during Christmas and New Year with fresh snowfall daily. Not the biggest mountain with countless trails but enough variety to satisfy skiers/snowboarders of most skill levels. You will need to be comfortable with narrower trails to traverse the entire mountain though. Large team of staff and instructors work hard around the clock to keep guests safe, comfortable and entertained. Food and drinks come included at Club Med so no need to stress. The buffet has enough variety and changes everyday so it doesn’t get boring over the stay. There are fancier restaurant and bar options at extra cost, as well as additional activities outside of snow sports, which I didn’t find necessary. Club Med resorts have a distinct vibe if you know what I mean. As long as you are not against it, this property simply can’t miss for families with children. Kids under 12 can stay with parents in family room at lower rate, which is great value. Resort staff and ski/snowboard instructors take good care for them all day. Highly recommended unless you are a family of very accomplished skiers/snowboarders looking for a hardcore experience.

Other than a small problem with separating the family in 2 different buildings, we couldn’t fault the team, the service and all the staff. The resort is really well setup for families. Everyone is so respectful and amazingly friendly and welcoming. The ski instructors were amazing. Special shoutout to our private instructors Patrick and Victor. Dolphin in the bar and the Photo Booth guys were awesome. Overall, a great experience. Already looking forward to coming back next year.

We had an amazing first white Christmas at Club Med Tomamu! It was the perfect family getaway, with something for everyone. We loved the skiing experience, especially the powdery snow and the well-maintained runs. A huge thank you to my ski instructor, Emil! He was incredibly patient, gave me clear, helpful tips that made a real difference, and always had my back (literally!) when I fell. I finally progressed to Club 1 after day 3 beginner! The staff at Club Med Tomamu were outstanding. F&B GM, manager Vichy and the F&B team went above and beyond to help when my child fell ill, offering comforting foods and checking in on us regularly. Their kindness and smiles made a difficult situation much easier. Doris was fantastic! She efficiently organized our smelt fishing trip for our large group, making the process hassle-free. My children had a blast and said the best part of our Hokkaido trip was Club Med Tomamu. They even keep singing the Tomamu song at home! We thoroughly enjoyed our stay and would highly recommend it to other families looking for a fun-filled winter vacation.

Great if you are with kids. The room was clean and great size, but there were bugs coming from the ventilation system. Food would expect more from the pricing. Had much better quality food at much lower price. Service is twofolds. For kids you can be ensured they are safe and entertained. For adults i think it's only on par, not memorable. Ski/SB lessons really need to improve, at worst it was 1 to 8-10, so not really a lot of teaching. For this pricing it's equivalent to private 1:1 instructor. Not to mention equipments are extra. Would only recommend to go there with kids so you don't have to take care of them 24/7.

What a wonderful experience. We came for this trip to learn how to ski and ended up managing to conquer quite a number of slopes with the dedicated instructors especially Patrick. He took the time to guide each and everyone of us even if he was managing a big group during his lessons. He looked out for our safety and took his time never rushing us to take on any dangerous stunts that may end up hurting us. We will definitely be back again. Thanks Club Med Tomamu for the hospitality.

Pros: Friendly staff and delicious buffet choices. Cons: Terrible website and unreasonable transfer cancellation policy. Inconsistent housekeeping and turn down service. For an all inclusive 5-star resort, I had higher expectations. Unfortunately Club Med Tomamu did not deliver the attention to detail, guest-priority service that most major high end hotels in Japan offer. They are quite rigid with their rules. For the prices we paid, we felt like it was not worth it. If you want to stay in Tomamu area, I would probably recommend the Hoshino instead of Club Med.

As soon as we walked in, we received extreme warm welcome. The manager came to introduce himself. The next several day, he treated us like his great friends! He is also a great host/ dancer for the night club shows. Customer services was great the whole trip! Rooms were clean, views are phenomenal. Food is being served any time you need. If you go ski and miss your lunch, no worry!! Come and enjoy . There were different type of shows at night. But the one really surprised me is....... You sent your kids to daycare..... they became performers at the club shows, all dressed up cute and danced well!

Great location, Friendly and helpful staff, Tasty food, wide selection of drinks. variety of activities for adults and kids alike. evening entertainment (shows and events) and its all included in the package. truly a great experience and we will be back. thank you to Clayton, Lee, Mina, Kosuke, Carol, Shanilla, Karim, Naoke, Nami, Oman, Alisa, Adi, Day, and Kadek for a great holiday, and in case we forgot any names sorry, you are all amazing.

First Club Med visit Awesome, friendly and helpful staff Great food Productive ski lessons Enjoyable scenic lanes and chair lift Observatory deck is breathtaking Hope to be back!

This is our first visit to Club Med Tomamu but our third Club Med experience in Japan. As usual, the food variety, quality and presentation are excellent. There is something from everyone at every service - Japanese and international. The hot chocolate machine was out of order for a few days, but got repaired in time for our last full day here. Would have loved to see more of the chocolate fountain, which made only one appearance in the week that we were there. We are grateful for the daily Japanese noodle (udon/ soba / ramen) soup option for breakfast, lunch and dinner, which is an excellent go-to food before hitting the slopes. I can't rave about the rooms enough - they were enormous. We had 2 rooms - one with a king size bed arrangement and another for 3 single beds. The beds were all extremely comfortable. I love the curtain which not only works to separate a sleeping area from the living area but helps to keep the sleeping area warm at night by channeling the hot air from the vent to that side of the room. The bathrooms are thoughtfully separated with the water closet accessible from the living area and the bathtub accessible from the sleeping area. Hot water is plentiful and the double sinks are much appreciated. Love the smell of the lemon scented bath products. If there was one amenity I could add, it would be a laundry bag. Unlike Club Med in Sahoro, the pool and onsens are located separate from the main building and requires a short sprint outdoors. We would just go in our bathing suits with the kimonos and slippers provided in our rooms, so no problem! Unfortunately, only one slope was open the past 6 days we have been here as we arrived on the 2nd of the season, but hopefully, we can catch one more slope before we depart tomorrow afternoon. However, our ski instructors really helped us to work on or fundamentals. Angelina from Bosnia taught us from Club 3 to Club 5 over4 days and Etienne from France taught us on our last day in Club 5. We are really much better skiers now because of them. Another huge improvement from Sahoro were the individually heated and secured lockers. Each locker had rods for 3 pairs of ski boots as well as holders for assorted ski gear such as hats, gloves and googles and room enough for skis, poles, snowboards, helmets and jackets, keeping everything dry and toasty warm until you need them. Shout-out to our waitress Shey who not only also has a ready, beatific smile, but helped me to procure a safety pin from her own supply so that I can turn my son's retainers! Wish I had the energy to attend the daily Zumba and Yoga classes, which was a wonderful addition to the schedule. Dani from South Africa teaches he yoga classes and the banquet manager, Jasmine, from Australia also teaches Zumba! Don't miss the Japanese teppanyaki restaurant, Haku, where we ordered extra wagyu and seafood. The children had a wonderful time helping with the grilling. We are very much looking forward to another trip, preferably when there is more snow!