Club Quarters Hotel Downtown, Houston

My experience at Club Quarters Houston is being very disappointing, and unfortunately I have to stay here until March 5th. The front desk staff is not welcoming at all — she doesn’t even make eye contact while speaking to me. I arrive with three large suitcases, and no one offers assistance. I have to go back and forth twice to bring all my luggage up to my room, no kindness or welcoming. The WiFi is the slowest I have ever experienced in a hotel, making it very difficult to work or stream anything. On top of that, the TV does not work properly for streaming or even checking the forecast, the hotel already knows about this issue, yet they assign me a room without mentioning it. A maintenance staff member comes to check the TV (told me "oh yes, this has been broken since Thursday") but provides no real solution — essentially telling me “it is what it is.” For a hotel at this price point, having a non-functioning TV and such deficient service is unacceptable. The table in my room is filled with snacks that appear to be complimentary, but there is a hidden menu with exorbitant prices. It feels misleading rather than welcoming — courtesy does not seem to be part of this hotel’s philosophy. Overall, none of my concerns are properly addressed, and no solutions are being offered. For the price they charge, the level of service and transparency is simply not acceptable.

We loved our stay here! The hotel’s location in the middle of downtown was super convenient for getting around. ||The room was clean, cozy, and even had a small kitchenette with pots, plates, and cutlery — really handy for quick meals. The bathroom was spotless and had all the essentials. The staff and housekeeping team were so friendly and helpful throughout our stay. Shoutout to our housekeeper - Yarely!!||We’ll definitely be back on our next trip to Houston!

There was a strange man angrily knocking at my door and the door beside mine, and I called the front desk and the woman was extremely rude after I was just trying to explain the situation thoroughly. Safety of guests should be important to the front desk staff, not brushed off. On top of that the phone and TV in the room did not work. Would not recommend. Housekeeping did a great job but other than that, absolutely not.

I liked the hotel overall and it does its job well. The service is good and the staff is friendly. A very convenient plus is the free coffee and water. The location is great if you’re visiting downtown Houston, as it’s very close to everything. The only downside is that it can be a bit noisy — you can hear ambulances and the train, so it might be an issue if you’re a light sleeper. Overall, it’s a good option because of the location and service, as long as you don’t mind some noise.

At about 50% of the price of hotels nearby, this was a solid option. Was my room a little dated and worn? Yes, but it was clean and comfortable. Lots of restaurants nearby as well as the light rail. Staff was helpful and courteous. I’d definitely stay here again.

The hotel's location is its biggest advantage - right in downtown Houston, walking distance to the convention center, major offices, and plenty of good restaurants. The restaurant inside the property is also convenient for quick meals or meetings. Unfortunately, the overall experience didn't match expectations. The front desk staff was dismissive and unhelpful when I asked about cleaning service and a few basic questions. The room itself felt dated and poorly maintained - the fridge had black spots that looked like mold, which was unacceptable for a hotel in this price range. The housekeeping service was inconsistent, and common areas didn't feel particularly clean or welcoming

TLDR: Stained mattress, painfully slow elevator, semi-decent hospitality, good location. Came to Houston for a conference. Walking distance to convention center. Check-in was fine. Problems came with the facilities. Slept fine, woke up, and saw that the mattress and mattress cover I slept on were stained (picture attached). Only one working elevator. This evening, I timed it after pressing the up button and it took two minutes and seven seconds to reach the lobby. Significant amount of dust in the air vent in the bathroom - housekeeping apparently cleaned it this afternoon and scattered dirt atop my toiletries. All this to say, if you’re in Houston for a single night and aren’t picky about cleanliness, should be decent. Otherwise, would recommend looking elsewhere.

I travel for work to Houston often and had never heard of this hotel. I walk to my office and needed something close. I am so glad I made this choice, every staff member was kind and helpful which I find rare. The rooms are small but I travel alone and dont need extra space, I do need places to work not sitting in my room and there were plenty of locations and all comfortable. They were accommodating, had a yoga session daily on the TV. I felt safe with locked doors and kind attentive valets. Noise level was nonexistent to outside and I was concerned with the closeness of rooms but heard nothing from either side. The restaurant attached had a burger I talked about for two days! So good. This will be my go to hotel when im in Houston for work.