Tre F.
Yelp
Let me say this, just about everything that could go wrong, went wrong on this stay. We were booked in a 2 bedroom presidential suite on the 30th floor. Room itself is decent. It's not large, it's what one should expect in Manhattan. Stocked small kitchen area, good refrigerator, it's good. Bathrooms are nice,
Second bedroom is small, but the kids are young, they can manage. Good view of the Chrysler Building as well. Upon our arrival, the room was not ready at around 6pm, but we were willing to wait. We were then informed that the rooms were experiencing some issues with the air conditioning. When you enter the room, you felt the heat. The air was blowing, but not cooling. However, eventually the bedrooms cooled down to 72 degrees per the thermostat, but the living area never got lower than 80. It was manageable at night, but the moment the sun began to rise, you want out of the room to get relief. Also, the elevators stopped working the next morning. So down 30 flights of stairs, with 2 kids and carrying a stroller, no fun. There were issues with the television and most channels responding weak signal. The only saving grace was that "the marketing" team learned our stay was going so bad they didn't pester us over and over about an update.
The guy was trying to set us up with the, "How's your stay" and as I began to share you could see his mind going, "I'll let this one pass". I give 2 stars because the staff was really trying. Offering extra waters or a bottle of wine. Very apologetic, but this one was like something in a comedy. Like if a pipe had burst, it would have been like, "Yep, that's about right".