Clutch Cafe London

Visiting Clutch Cafe in London has been, once again, an outstanding experience. This was my second time visiting (the first was back in November), and once again, it did not disappoint. I ended up purchasing another pair of Paraboot shoes and a special edition of Lightning magazine focused on vintage Red Wing boots. This time, I was helped by a very friendly Japanese staff member (who, as it turns out, spends some summertime in our country!), and he truly made the experience memorable. Not only was he incredibly knowledgeable and helpful with my purchases, but he also added a couple of thoughtful gifts and took the time to make my wife and me feel genuinely welcome. We had such a great time chatting with him — it turned what could have been just a shopping trip into a fantastic moment. Without a doubt, Clutch Cafe is my favorite store in London. Their selection of Japanese denim and heritage brands is unmatched, and the service is simply next level. Highly recommended! Manu

Absolutely amazing store, can’t believe it has taken me this long to visit. Huge selection of stock, a really interesting mix of very well known Japanese brands mixed with more obscure but fantastic quality labels. The shop looks great with plenty of space and something special everywhere you look. The best thing about it though was the staff, lots of places have a great employee or two but it’s rare that everyone is so good. All the people I spoke to were incredibly helpful (and very patient when I couldn’t make my mind up!), I ended up spending ages in the shop and coming back to chat with the staff who had superb knowledge about their stock as well well as denim and vintage clothing in general. The only caution would be to expect to spend a lot, this isn’t fast fashion and you’re buying clothes that will last for years and get better with age and there is so much nice stuff you will want.

Took in a pair of Edwin to hem. they done a great job and advised me to hem a little less than i originally wanted and it was perfect. Got service from Tim who took his time to chat to me about old school denim and leather jacket. and other garments. first time iv been to their store and it was a great experience. the shop design is very nice with a downstairs floor with a lot of nice items. I normally shop at rivet and hide or son of stag but this is a shop that is just as good. will visit again for sure.

Bought a denim jacket but unfortunately it didn’t quite fit right. I sent it back the same day, a Friday I think. The store received it on the Monday and issued. The refund the same day. I was a bit nervous as it was an expensive jacket and I hadn’t used clutch cage before. Very impressed with the return process and speed of refund. That’s why I’ve rated it 5 star.

The best place for Japanese made clothing in London. Great friendly staff and nice atmosphere. Good selection of products over two floors

I was weirdly apprehensive about going into the shop given some of the reviews about the staff. My experience buying a shirt was what I expected, I got the help I needed nothing more and nothing less. It's possible I'm not that fussy? I'm pretty sure I'd know crappy service if I saw it though especially given the cost of the items. All in all I will be back.

The location is amazing. The store is aesthetically pleasing. The brands are some of my very favourites and all under one roof. Unfortunately, I have a sliding scale of my experiences with the staff as a prospective customer. My first visit, five stars. I purchased a jacket. The experience was everything I wanted (I don't have high expectations - to be asked if I want any help, you know, that sort of thing) and the staff member was excellent. To be noted, though, I have not seen that particular staff member in the store on subsequent visits. Maybe it was simply a helpful member of the public? My second visit, three stars. I waited around for over thirty minutes to pay for a sweater that had to be transported from downstairs to upstairs. The shop, in my opinion did not seem excessively busy. Benefit of the doubt given for this apparently complex logistical situation because as previously mentioned, the brands are so good and all under one roof. The third visit, doesn't warrant a rating. The customer service on this occasion was non-existent. I waited patiently to be attended to with no one reaching out despite staff seemingly sitting/standing around who were not attending to other customers and the shop, in my opinion, really wasn't busy at that point in time. I was waiting to try on another jacket that would've been a guaranteed sale after I'd locked down my sizing but I couldn't see it on the rail. I left with a goodbye from the same staff who were sitting on their backsides and seemingly doing nothing. This is all my own experience and the opinion of one person. I hope your experiences are more positive. It may depend on you being a person that Clutch Cafe staff deems as their sort of person? I'm not sure. It shouldn't matter, but if the thought has entered my head (and seemingly other reviewers' heads scrolling through the other Google reviews) there may be some truth in it? I'm glad Clutch Cafe is in a privileged position in the retail space for such preference and where sales don't seem to matter, but fortunately, I can vote with my wallet and purchase my favourite brands elsewhere (websites, other brick and mortar retailers, etc) and the, in my opinion, dreadful customer service is so unappetising it outweighs any positives of location, aesthetics and/or convenience. It is purely down to the staff for making my last visit my last visit.

One of my favourite shops in Europe, and not only in London. This shop has very unique and authentic pieces; Every piece is special. The staff have great knowledge of their products. Also, they are very friendly and helpful. A "must" visit!