Ritu D.
Yelp
A friend and I stayed at this hotel for 4 nights on our trip to Vancouver back in mid-June and we loved it! I booked with a third party site and left a comment that it was our first time in Vancouver and if they could give us a high floor with a view, it would be awesome! I wasn't too hopeful since we were arriving at the hotel past midnight due to our late incoming flights and figured all the good rooms would have been given away. However, they were so great!! The friendly guy checking us in (I wish I remembered names now, but I don't) said they hoped we really enjoy our first time in Vancouver and had us in a room with a great view (1911) and it was wonderful! Great view of the water, surrounding buildings, and mountains!
The room itself was spacious! King bed, two chairs, a small fridge where we could keep water bottles and leftover food, a nice closet with two nice robes, and a decent bathroom with great FULL-sized products for less waste! The room had floor to ceiling windows that just enhanced the picturesque view! The TV was tiny compared to the size of the room, but that was our only complaint about the room.
The location is great! It's walking distance to almost anything and everything you'll want to visit in Vancouver. We walked over to Canada Place for brunch our first morning, hopped on the free shuttle to Capilano Suspension Bridge right there, got dropped off at Stanley Park on the way back and walked around there and back to the hotel with ease (longer walk, so if it's raining, maybe grab a cab). It's a few blocks to Robson street, as well. We took a cab to Gastown since it was raining the night we went out there. There are plenty of restaurants, coffeeshops, convenience stores, and even a grocery store nearby.
Housekeeping was great. There was one day where we were gone all morning and they hadn't done the turndown service and came by while we were relaxing late afternoon (since it was pouring out), but she was very accommodating and said she would be back when we said we would be gone again.
I used the concierge services every morning I woke up. One of the mornings, the concierge was busy and the lady at the front desk was just as helpful! We booked a day tour to Victoria Island (downtown Victoria and the Butchard gardens) through the hotel and it was so easy. The guy picked us up and dropped us off at the hotel, we paid exactly what we were told it would cost on the bus, and it met our expectations.
We didn't use room service but ate breakfast at the restaurant one morning. It was pretty good - I ate the continental buffet and my friend made his own omelet.
We didn't use the gym but used the outdoor hot tub/pool two of the nights we were there. To get there, you have to go through the locker rooms, took us a minute to figure that out. I wish it was on a higher floor with a view, but it was still nice, regardless. One night, three college kids were there too and one of the kids kept asking about our stay and who we talked to at the concierge and a lot of details about our room and our stay. By the end, we weren't sure if this was an employee or the owner's kid or what, but it was pretty weird.
Overall, it was a great stay and I would highly recommend the hotel. It's not the cheapest option, but I found it cheaper than a LOT of the hotels that would be as nice as this was. I feel like any of the cheaper options had iffy reviews so I'm glad I went with this hotel - didn't pay an astronomical amount and stayed at a fabulous hotel!