Coast Coal Harbour Vancouver Hotel by APA

This is a superb hotel, beautifully appointed rooms, fantastic location, the waterfront is 1 block down the hill, but what truly sets it apart is the staff. Warm, welcoming, helpful, and kind. Even though the hotel was completely sold out, they were able to get give me the flexibility I requested. Thank you Coast Hotel Coal Harbour, you are all awesome, and a special shout out to Lucille who cleaned my room prior to my stay. It was 7 star clean, thank you.

Everything perfect! Friendly and helpful staff. Perfect location (not too noisy or busy during the day or night but right next to almost everything). Our room had a wonderful view of the harbor (right out to the gas station) and surrounding mountains. Would definitely recommend the room with a view!

We enjoyed our stay. The staff was welcoming and helpful. The room was clean and bright. The pool and hot tub were convenient to the rooms and a nice spot to cool off after a day of touring. The hotel is conveniently located to the waterfront and some great restaurants.

We arrived after a very long flight to be warmly welcomed. |Our room had a partial view down to the waterfront and part of Stanley Park. We could hear the 9pm gun being fired. |Our room was large, clean, comfortable. Bed comfy, shower hot, toilet interesting! |We had a meal on our first night in the restaurant and it was tasty, we had flatbreads and salad. |All the staff were helpful, giving us directions, sharing local knowledge and booking us a taxi. |It’s in a wonderful location to walk to the waterfront, to Stanley Park and to Gas Town. |We’d happily stay again.

Booked the Superior King Room and it was much bigger than expected, even had a living room with sofa and coffee. Room was clean, pillows and bed were comfy. Location was perfect, 2min walk to the coal harbour sea wall, the morning walks were very pleasant with ocean and mountain views. Would be super convenient if you are catching the seaplanes to other islands. On top of that, they are pet friendly!

The team at the front desk were great, and were able to check us in really early, which we were grateful for after the flight from Sydney. Room was large and although ours was meant to be harbour view, it had a wrap around courtyard with outdoor seating instead (the early checkin made up for the lack of harbour viewing!). It’s in a great location, and we enjoyed exploring the harbour, and the walk to Canada Place for our cruise was straightforward. Had breakfast at the restaurant which was also great. Would stay again.

This hotel was perfect for us as we stayed for a few days in Vancouver between cruises. Just a 10 minute walk to the cruise port. They even let us check in early allowing us to drop off our luggage and freshen up. The fact that it was clean, comfortable and convenient allowed us to enjoy the city even more. The on-site restaurant was delicious and reasonably priced as a bonus. A great place to stay.

Beautiful hotel! We were greeted immediately by the concierge outside the hotel and welcomed to Vancouver warmly. The room was spotless and spacious. Breakfast at Preston's was excellent and reasonably priced. Nice view of the harbor from our room. Big bathroom, but one had to step up to get into the shower. Otherwise just fine. TV easy to operate and channel offerings were good.

Heated toilet seats. Gorgeous views, central location, nice spa. Basic lobby, but very clean and tasteful rooms.

Nice hotel in downtown Vancouver. They are conveniently located to many shops, restaurants, harbor, etc. My sisters and I arrived after midnight. We did call to give them a heads up that we will be checking in late. The staff that helped us was in training but he was nice. Got to our room and there was no view of the harbor. But that was our fault since we didn't ask for a higher level. The room we booked was for double beds. The beds were actually quite small for 2 people. The bed was quite comfy though. The room itself is kinda small and narrow. There were some wears and tears and stains around the room but no biggie. Full size shampoo, conditioner, body wash and lotion! The staffs were nice and friendly. They offer currency exchange as needed. Overall, a good stay while visiting Vancouver.

We stayed 3 nights pre-cruise & really enjoyed the hotel & the great location. It's close to the Harbour so you can walk to the port. From the airport, it's an easy skytrain ride to the waterfront & then a short walk to the hotel. Everything is so walkable in the area. The staff were friendly & professional. The rooms were nice & very comfortable. The onsite restaurant was affordable & very pleasant. We will definitely return the next time we're in Vancouver

We stayed here four nights and were happy with our stay. I received a survey and one of the questions specifically asked about the electric bidet. I rated it a five and commented "Loved the bidet"! I really did. Now I think I need to install an electric socket near my toilet at home and get one of those bad boys. Ok, so besides the life changing electric bidet, the room was nice and pretty spacious for being in the city. The beds were soft and comfy and I got some good zzzzz's every night. The gym is a bit small, but had everything. They also have a small pool. Valet parking only. Great location in Coal Harbor. Close to the harbor and walkable to the other downtown areas. The staff was so friendly! I would definitely stay here again.

The staff is rude, condescending and unfriendly The confirmation said check in at 3 pm .We showed up a little after 3 and were told the room was not ready and we shouldcome back later. We weren't offered to wait in the hotel lobby orthe bar, we were basically told to take a hike in no uncertain terms, by a stern kindergarten teacher like person. Then we were told we have to use the valet services and have no access to thecar unless using the valet. If we don't like it we are free to use the pay parking down the road. The woman who " greeted" us seems to have a problem with people who have an accent, wonder how she can live in Vancouver that is so diverse. We'll never be back

Nothing but good things to say about this hotel! Location was amazing, we were a few minutes walk away from Canada Place, Robson St and Burrard, which is where all the best restaurants and shopping are at downtown. The one king bedroom was very spacious, it has a mini fridge, bidet in the bathroom, nice TV, lots of plugs for all your devices as well! Wifi worked pretty well for us as well. The front desk workers were very nice! Called us a taxi right away to take us back to the airport, gave us masks when we needed it and their room service and housekeeping were great! Will def stay here again next time we go to Vancouver!

I've stayed here 3 times so far. It's located across from the Pinnacle Harbour front, and up the street on the same block as the Marriot Pinnacle. Of the three, it's the newest one. The lobby is very nice. Check in is Smooth, but not always overly friendly ( except one of the times ) the bellmen are. always attentive and helpful. The rooms are nice, but pretty basic, not overly fancy. Very clean and no nonsense. We did stay in one however, that was the Hospitality suite - It's WAY larger then the others. It's on the same floor as the pool and gym. It has a huge dining room table, sliding doors ( out to a patio I believe ) a nice big modern kitchen, large living room ( with pull out bed ) but no separate bedroom. The bathroom is bigger then others and has a tub and shower. The pool is outdoors as is the hot tub. It's a decent size, and during the summer it's quite nice to be outside - especially at night. It's never been overly crowded. The "business center" consists of a lone computer sitting up some stairs by the doors to the street. It's rather noisy there. It's a decent hotel, and I would stay there again. Solid 3.5 stars

This review is for Ryan, the manager, of this hotel. He is very rude and has extremely poor customer service. They are doing construction and we asked if we can switched rooms away from the construction area. He said there wasn't any rooms available, but we checked online and saw several other rooms still available. We called and told him online there is other rooms still available. He later called back and said there is another room available when previously he said there wasn't. He is just a liar and fed us BS so he didn't have to switch rooms for us. We stay in hotels several times a month and so we called him out on his BS. Wish we booked elsewhere.

My mom and I needed to stay in Vancouver for a few days before we embarked on a cruise. Our travel agent set up this hotel and it is fabulous. I'm actually leaving this review while I'm still staying here! When we arrived ,the girl at the front desk was amazing! I wish I remembered her name. In fact,all the staff here are great. We've eaten at the restaurant a few times as well.The wait staff,the bartender- everybody is fantastic. When I had a problem with my key card,we got it fixed and then the bellboy came up right afterwards just to make sure it worked. That's the kind of service you get here. Everybody really pays attention. As for the rooms,they are perfect . They are clean, quiet and have a great bath products. And just like everybody else, I love the bidet! I'm seriously thinking of buying one for my home. I honestly can't think of anything I disliked about this hotel. If I am ever in Vancouver again ,I will be sure to stay here.

We came here to meet our son and daughter in law for brunch. The food wasn't too bad but the service was non existent. We were left to fend for ourselves having to go find coffee.. sugar.. help etc. After eating.. and paying our bill we were told to leave as the restaurant was closed (at noon on a Sunday).. no warning just told they were closed and we were to leave. I mentioned to the manger of the restaurant the lack of service and was basically told it was not his problem and we needed to leave. Don't bother eating here.. Vancouver has so many other great restaurants with good food and staff that care whether you come in or not! Big zero!

I am very happy with this hotel! Great location close to many good restaurants. Very Safe area. Good service and very clean! Very friendly staff.

I have mostly good things to say about this hotel, and the non-good thing is pretty minor: 1. The staff is quite helpful. By way of illustration, I could not get my computer to connect to the internet no matter what I tried. When I called the front desk for help, I expected the usual answer of calling the internet provider. Instead, a staff member came up to the room and showed me how to connect, and it worked for the rest of the stay. And there were other occasions when staff was helpful. 2. The food was actually decent. One night I ordered room service, and the sandwich and fries were excellent. Usually you overpay for mediocre food in hotels, but not so here. 3. The location is excellent, just down the street from the harbor and near plenty of dining, shopping, and exploring options. 4. The rooms are good and have an excellent view of the local area. 5. If you need Starbucks coffee, there are three or four within walking distance - or more if your walking distance is greater than the norm. The only complaint is a minor one. The elevators require inserting a room key before operating. Probably set up to avoid people just wandering onto the sleeping floors. However, the keys did not always work right away and took some finagling. But they did work, so no harm done. Just something to keep in mind.

Needed a hotel close to the convention centre and this was only a few blocks away. Got a great deal through their website (for a downtown hotel, this was very reasonable) and bonus Aeroplan points too. I didn't have a car, but I believe valet was $33/night (ish). The staff at the counter were very friendly and had my keys and paperwork ready when I arrived, so it only took a minute to get going. The room itself was nice, but a bit sparse. Not sure if they were going for the minimalist look or if they're changing decor, but there wasnt much on the walls for art and lots of empty space in the room. It was clean and comfortable though. I liked that the bathroom had the Japanese toilet seat with the warming and cleaning functions - just something you don't see every day. Overall, I enjoyed my stay and found it to be a decent value for downtown.

The view wasn't bad. The room itself was very good: up-to-date, quiet, and very comfortable. I was tempted to take the mattress home. The hotel staff was very accommodating to my early arrival that allowed me time to get some work done. I would stay here again.

Marcus at front desk was very good. As a travel business owner I wanted to see what a view room was to recommend to my clients. He offered the best room in the category I was qualified for and the room was on the corner and was spacious with big floor to ceiling windows. See photos taken from room. Housekeeping was great too as they followed up with me as we left a bathing suit behind. Room service came and gave me a hot water kettle and open up our bottle of wine. Service all around was awesome! I'll come back and will recommend to my travel clients. Next time I hope I can get a view of the water. And white robes would be the best! Has a small pool and hot tub on the fifth floor we had to ourselves which was nice. Great location for easy walking around! I like the floors were secured by needing hotel key to get on elevator to your floor. Safe area for walking around at night. Two thumbs up!

Coast Coal was a pleasant stay. There were slippers to use during the stay and also slippers to take home if you like (what kind of accommodation is THAT?!) The Japanese toilet was weird at first, but different. They offered umbrellas which was handy because it was expected to rain on-off during our visit. The room was modern and clean. I just hated the bed frames because if you bump into it incorrectly, it was terribly painful! The room could have been more spacious so I wouldn't bump into the frames! The rooms each had a refrigerator though a microwave was lacking. We asked at the front desk and they informed us that they could microwave the food for us, which I thought was still weird, but I guess a better alternative to eating cold rice. If you're looking for a view of Vancouver Harbor, I wouldn't book my stay here unless you are planning to pay extra for it as the regular standard rooms would not offer this view. Tip on PARKING: For those traveling with a car, we did not pay their steep hotel parking fees (in the mid-$30s/day with in/out privileges as of April 2018). We opted for 2 hour street parking for intermittent stays at the hotel (about $3-4/hr). There is plenty of free parking beginning about 10pm-9am and there are early bird specials (no in/out privileges; about $15 from 7am-ish to 6pm-ish) nearby if you need to park your car during the day. Overall, I would stay again.

A friend and I stayed at this hotel for 4 nights on our trip to Vancouver back in mid-June and we loved it! I booked with a third party site and left a comment that it was our first time in Vancouver and if they could give us a high floor with a view, it would be awesome! I wasn't too hopeful since we were arriving at the hotel past midnight due to our late incoming flights and figured all the good rooms would have been given away. However, they were so great!! The friendly guy checking us in (I wish I remembered names now, but I don't) said they hoped we really enjoy our first time in Vancouver and had us in a room with a great view (1911) and it was wonderful! Great view of the water, surrounding buildings, and mountains! The room itself was spacious! King bed, two chairs, a small fridge where we could keep water bottles and leftover food, a nice closet with two nice robes, and a decent bathroom with great FULL-sized products for less waste! The room had floor to ceiling windows that just enhanced the picturesque view! The TV was tiny compared to the size of the room, but that was our only complaint about the room. The location is great! It's walking distance to almost anything and everything you'll want to visit in Vancouver. We walked over to Canada Place for brunch our first morning, hopped on the free shuttle to Capilano Suspension Bridge right there, got dropped off at Stanley Park on the way back and walked around there and back to the hotel with ease (longer walk, so if it's raining, maybe grab a cab). It's a few blocks to Robson street, as well. We took a cab to Gastown since it was raining the night we went out there. There are plenty of restaurants, coffeeshops, convenience stores, and even a grocery store nearby. Housekeeping was great. There was one day where we were gone all morning and they hadn't done the turndown service and came by while we were relaxing late afternoon (since it was pouring out), but she was very accommodating and said she would be back when we said we would be gone again. I used the concierge services every morning I woke up. One of the mornings, the concierge was busy and the lady at the front desk was just as helpful! We booked a day tour to Victoria Island (downtown Victoria and the Butchard gardens) through the hotel and it was so easy. The guy picked us up and dropped us off at the hotel, we paid exactly what we were told it would cost on the bus, and it met our expectations. We didn't use room service but ate breakfast at the restaurant one morning. It was pretty good - I ate the continental buffet and my friend made his own omelet. We didn't use the gym but used the outdoor hot tub/pool two of the nights we were there. To get there, you have to go through the locker rooms, took us a minute to figure that out. I wish it was on a higher floor with a view, but it was still nice, regardless. One night, three college kids were there too and one of the kids kept asking about our stay and who we talked to at the concierge and a lot of details about our room and our stay. By the end, we weren't sure if this was an employee or the owner's kid or what, but it was pretty weird. Overall, it was a great stay and I would highly recommend the hotel. It's not the cheapest option, but I found it cheaper than a LOT of the hotels that would be as nice as this was. I feel like any of the cheaper options had iffy reviews so I'm glad I went with this hotel - didn't pay an astronomical amount and stayed at a fabulous hotel!

Worst hotel experience from the beginning to end. Upon check in, Ryan, who said he was the manager, had a very rude and snobby demeanor when approached. He gave us a room that was facing construction and behind the service elevator and next to the housekeeping closet. We asked him if we could switch rooms due to the construction noise and it being next to the closet/elevator and he rudely told us no and that no other room was available and all had checked in already (this was around 4pm so it was not even late, and hard to believe). I checked online and saw that the same room type we had was available to book on third party sites AND their own website. Usually if there is only one or two rooms left, the sites will note that, but this was not the case. So clearly, there was no shortage of rooms. Upon telling him this, Ryan still refused to move us and instead told us we had to pay extra to get a different room just to be away from the construction noise. This is bad service especially in the hospitality industry. I have never once had an issue like this in any other hotel I've stayed in and I frequently stay at least 5 times a month in places like the Hilton, Hyatt, Marriott, Sheraton, Fairmont, and Westin. Later he called back after we told him this and said that he had another room available. So Ryan lied to us telling us that he didn't have any other room available especially since we arrived so early close to check in time. Again he emphasized that for CAD 60 additional we can move to a different room. It gets worse when we ask for bathrobes and sandals, which we ask for at other hotels. The guy bringing up the sandals handed us unfolded robes (who knows if these were used since it looked disheveled) and black plastic slippers (not disposable ones) that clearly had multiple stains on them and dirt. Why would you give your guests used and dirty slippers? Also this is very unhygienic to provide reusable sandals. The best part has yet to come when we are to check out. They call the room at 12:00pm on the dot and when we stepped outside at 12:04pm (checkout was noon) they had the cleaning lady standing right outside. Not sure if this is how they treat their guests who pay to stay at this hotel or maybe Ryan and his staff are just judgemental and not fond of Asians. We definitely felt harassed at this hotel. Would stay away from this place at all costs. Not worth the price, would rather pay more to stay elsewhere in the downtown area. Much better service and no headache or harassment from staff. This place is also old and dirty, stains in carpet and towels were raggedy.

We only had one night in Vancouver. Booked this via Hotwire, and couldn't have been more pleased. We arrived via cruise ship on a Sunday morning. Since our ship arrived at Ballantyne instead of Canada Place, I had worried needlessly about an expensive cab ride. It was less than $10. Also had no problem checking in before 10am! We got lucky because they didn't appear to be too busy. Maybe because it was a Sunday in May? Anyway, we were very grateful! We found this hotel to be friendly, spotless and we loved that it is so green-friendly. Thankfully, I had read on line that king rooms are upgrades here (whether you've booked through a site like Hotwire or just straight-out)...so I knew not to get uptight about it. Our double room was just fine, and the beds were very comfortable. Having never been to Vancouver before, we knew nothing about what kind of location we needed or wanted. Worried way too much about it beforehand. This location was GREAT. If we had arrived via Canada Place, we could have even walked here if we wanted to. We did indeed walk everywhere. TIP: Look up the "Tour Guys"...they do FREE walking tours. We met up at a nearby fountain at 11am for the tour of the day, which was, in our case, a tour of Chinatown. Awesome! Robson Street is within easy walking distance, as is the GasTown area. I'm sure there were many more as well, but we only had one day so we couldn't discover them all. If you happen to be at this nice hotel on a Sunday night as we were, be sure to check out Preston's restaurant/bar. We had already eaten or we would have tried the food because it looked good...but we did enjoy the bar, and Sunday night was the night to do so due to great drink specials! If you run into ridiculously expensive wine in Canada like I did, you will LOVE the Sunday night $6.00 wine special! We thoroughly enjoyed our stay at this clean, comfortable, quiet, friendly hotel!

I booked our stay through a third-party vendor and was not familiar with the APA brand. My friends and I were in town for a girl's trip, and I was in charge of the hotel accommodations. As soon as we pulled up to the hotel, I knew that I had picked a winner! We arrived around noon and our room was not available for check in. I could tell that my friends were delighted with the hotel lobby and the level of customer service from the front desk. The front desk agent suggested that we grab lunch, then they'd do their best to accommodate us with an early check in. Within an hour, we had keys to our room. The room was standard, with double beds and extremely clean. There was a mini-fridge in our room, which we were able to fill yummy snacks and leftovers. My favorite feature by far was the bidet. At first, I was fearful of the fancy toilet, BUTT it turned into a very refreshing experience. I wish I had one in my house. As female travelers, we all felt very safe. The hotel seemed to be central to everything. During our visit, they were filming Deadpool 2, so the streets were blocked periodically. It was a minor inconvenience, but still fun to watch filming from our room. From start to finish, this hotel was epic!

This is a nice enough of a place. Great location, great service. Whenever we needed anything, they were on top of it. The rooms are a little small, but comfortable. Great mattress and blackout curtains; better than Vegas! The Toto washlet addition on the toilet is a nice touch. I think I'll purchase one of those for myself. Very friendly and helpful staff. I thought the $44 per night parking was a little steep. That's more than the rental itself.

You just cannot go wrong choosing this hotel for your Vancouver stay! Staff: extremely helpful! FYI, you can exchange currency at the front desk if you need to. Beds: very comfortable! Toilet: strange at first but by the time we left we were convinced we needed to purchase one for our home! Location: awesome! Hotel is walking distance to most everything or bus stations for further away sites. There is a small upscale grocery mart across the street for snacks and such that we used several times during our stay. I look forward to staying here again in the future!

Big fan of this hotel! Clean, modern, and very friendly staff. Easy walking to public transportation and Robson Street. And more importantly, close walk to absolutely amazing ramen spots. But that's my personal bias. Beds were very comfortable. Really liked the fact that there were regular sized shampoo, conditioner, and body wash instead of the teeny tiny bottles you usually get. The bathrooms also have the Japanese toilet seats which was a small detail we really appreciated! You just don't see those small touches of luxury that often. Getting to this hotel from the airport was reasonably via subway. Appx. 30 min ride with a 10 min relatively flat walk afterward. Around a 10 min uber to the Amtrak station.

I stayed here for two nights for a work thing that was taking place in one of the meeting rooms. Coast Coal Harbour is a modern hotel owned by APA (stands for Always Pleasant Amenities). if you haven't been to Japan, APA (Always Pleasant Amenities) is a huge hotel chain there that sometimes have multiple hotels on the same block. As a result, this particular hotel has a Japanese toilet seat/bidet in every single room. Nice to have that warmth on your butt as you sit down. The room I stayed in was a decent size. Although I was by myself, it was more than enough for two people. The furniture was clean and modern, bed was comfy, and the TV was large (55 inch). The location is quiet during the night but still central to the action. It's just a few minutes walk to Robson Street and a stone's throw to the Coal Harbour waterfront (one block away) and a skip and a hop to Vancouver Convention Centre (probably a 5 minute minute walk). I was also able to use the gym while I was there and it was a pretty nice facility. Free weights, a few weight machines, a couple treadmills, a couple elliptical machines and yoga balls, etc. Not bad for a hotel gym. I didn't use the pool but it looked great and there were usually people hanging out at the hot tub. Service was good in most cases. But I do have a few issues to point out. - As I was there on business, the catered food that was served during breakfast and lunch was fairly mediocre. Breakfast included some yogurt, pastries, muffins, cheese and fruit. Lunch was a couple salads and sandwiches with cookies for dessert. Fairly basic. Who knows, maybe it was the event organizer that didn't pay for the better stuff. - At first the wifi was extremely spotty and slow. Turns out there are two Coast connections. Once I switched over to the other one, it was pretty quick. But it's really confusing that they have two wifi connections even though they both had very strong signals. - Parking is valet only and was a total ripoff. It's about $35 to park over night with in and out privileges. - Lastly, poor communication between the central office booking agents and the hotel itself. My parking was supposed to be paid for by my work. When the room was booked, my employer had to send back an authorization form which had a check box for whether parking is paid on that credit card or not. My employer sent that back to the central office. When it was time for me to check out, they couldn't find anything at all so I had to pay it on my credit card and get reimbursed back at work. An extra step that was needless because they should have had the information already. This was quite disappointing. Like I said this is a nice hotel with modern facilities. If you're just staying for leisure hopefully you don't have to park and it's great. However, be aware if you're doing business here then there might be better options.

Stayed a night here two weeks back with a LA Yelper for a short two day trip to the area. Since they'd just finished completing all the work on the hotel, we were able to get a great deal for a double room at $100 (less than half the usual price). What can I say - the hotel was nice, located in a good and relatively quiet part of town, was still within walking distance of awesome places like Guu, and had awesomely comfy pillows and beds. A few things that irked me were that the hotel was valet only at $28 a night (though you do get unlimited in/out privileges), and the water pressure in the shower was a joke (but I did appreciate the roll-in shower of the handicapped room) Also, while the whole eco-friendly thing is great and commendable, I did wonder briefly about the cleanliness of the large communal/shared bottles of shampoo and body wash (that said, they did also provide the standard tiny individual bottles). Would I stay here again? Yes, assuming I'd find another great deal like this one.

As we all know, booking a hotel in a distant city (sight unseen) is a daunting task and you are at the mercy of the photographer and the art director because any room can be lit to perfection, diminishing any flaws. First of all, I booked this hotel with my partner for our vacation in Vancouver based on looks alone because I wasn't really sure where in town this was exactly. We typically stay at these high rise "steel and glass" modern hotels because they ooze class and comfort at the same time. Our flight was later in the day, so we didn't land until about 930pm. I had mapped out the ride to the hotel and we easily found the Canada Line SkyTrain exit after clearing customs. We paid and we were off to the hotel. Thirty minutes later, we arrived at the Waterfront Station and we went outside to locate a cab. Google Maps clocked the ride from the train station to the hotel as about 20 minutes so, at almost midnight, we thought this was a safer bet than walking. Five minutes later, we pulled up to the hotel's roundabout driveway and we went to check in. We were greeted by a very pleasant young woman who checked us in, gave us the lowdown on the hotel and sent us up to the room. We were even given two complimentary dessert tickets with an accompanying entrée purchase in the hotel's restaurant, Preston's. (We never made it to the restaurant but, they had awesome happy hour specials.) One cool feature I liked about the hotel right off the bat is that your room key controls the elevator and doesn't allow access to anyone unless they have a key card. That immediately made me feel and put me at ease. When we got up to the 20th floor (I requested a high floor with a water view) and I was very pleased. We had about 250 sq. ft. of living space, including the restroom. The wall of windows gave us a wonderful (yet slightly obscured) view of the waterfront. From our room we could see the mountains in the distance, as well as landing planes. The room was always tidied up very nicely by the room attendant and we were always made to feel very welcome and they tried to fulfill all of our requests, including providing us with complimentary umbrellas for the rainy weather. This hotel was also in walking distance of a few nice little cafes, liquor stores, drug stores and a great grocery store with hot meals called Urban Fare. Checkout was also a breeze and they even called us a taxi for our departure back to the train station. In summation, this is a great hotel with great customer service in the heart of Coal Harbour.

A great place to stay if you are in Vancouver. We did not have a car while we were visiting Vancouver but the hotel seemed to be within easy walking distance to everything that we wanted to see/ visit. The hotel is about a 30 minute walk from the Aquarium, 10 minute walk to Robson, 8 minute walk to the skytrain station, 5 minute walk from Canada Place/ Olympic Cauldron. Decor is clean and simple - very zen-ish. Bed linens are clean, lighting is relatively bright, no icky feeling whatsover. We got a great deal off expedia. Unfortunately our friend from Spain booked right from the hotel's site and paid something like $200ish/ night - significantly more than what we paid. This is a fantastic and budget friendly place to stay while you are in Vancouver. We will definitely book here again if we come back! :)

You gotta be kidding me. Our room was the most fabulous room I ever remember staying in! When we arrived, we were greeted by a friendly staff. Being that it was the end of October, there were plenty of rooms available. I asked if we could upgrade to a nicer room and for $30 Canadian dollars, my wish was granted! The room was on the 20th floor, was a corner room, and two of the walls were windows! What a view!! There were two chairs with ottomans placed strategically do we could enjoy the tv and also see the gorgeous views of Vancouver around us. The amenities were "Earth" brand which I never heard of but found to be awesome. The king bed was so comfy and this room had tons of closet space not to mention a large bathroom which is always welcome. We didn't try the hotel restaurant because there were so many others we wanted to try in Vancouver but we did stop in and everyone was kind! My only gripe (and no stars removed for this!) was that the "Earth" amenities in our room were giant and the hotel refilled the bottles. I wanted to take a remembrance of this product home, but couldn't. There was a sign in the bathroom indicating that I could purchase the products from the hotel desk staff, but I would have preferred smaller amenities and fresh bottles. These could have been used for gosh knows how long. Great stay! Will definitely be back when in Vancouver!

Took a family trip (2 adults, 8yo, 12yo, 13yo) to Vancouver and wanted a hotel that would accept 5 people. There were not many that would allow us to sleep 5 in a room (and we didnt want to lie). This hotel was the highest rated/best valued one we could find. Hotel/Location: It is nice located in downtown vancouver. Not very difficult to find and right across from the harbor (perfect location if you were taking off in a sea plane). The hotel is located a couple of blocks away from Robson. There are a few eateries nearby including a high end deli/market across the street. We did do the walk to Robson and down to towards the shopping area. The hotel signage is a tad small and we would have missed it if it wasn't for gps. I couldn't find a self park, and would have rather valet ($40ish a night) anyways due to the rain. I wasn't sure what the capacity was when we stayed but it didn't feel crowded at all. Service: Checkin was fairly easy and fast. At night, the front desk did everything including valet. So I would call in advance for your car. We didn't utilize room service. Room: I believe the hotel has 20 floors and we stayed on the 19th. There were 3 main elevators and we didn't have to wait terribly long. You do need your key card to access the floors. The room was a premium king (king bed with sofa sleeper). There sofa was in another room but was not separated by a door. The room was comfy for us 5. The boys were able to fit nicely on the sofa bed (pretty tight though) and the rest of us on the king. The bathroom was nice and large and had one of those Japanese style toilets with bidet. The shower had decent water pressure. They utilize large bottles of lotion, shampoo, and conditioner. Wifi was free and was of decent strength (enough to download netfilx shows). There was also a mini fridge in the room. We also appreciate the umbrella in the closet (you can also request extra ones from concierge). Amenities: We did not utilize room service or the restaurant on site. I visited the gym once. Fair size. Dumbells went up to 50lbs. There were a few treadmills and elipiticals. NO bench or rack for lifting. For the value, this is a good hotel in a decent location. Not luxurious by any means. Good for families.

Slowest elevators in history, sometimes upwards of 10 minute waits. Many elevator buttons didn't light up. This was the most ridiculous part of the stay. Wifi so intermittent I had to hear my kids complain every three minutes Beds in non king rooms too small to sleep two people. So a family of 4 needs to sleep on the extra couch and a cot. Staff were friendly and lobby was nice, but for this price point it's that's not enough. I'd much rather pay the extra and stay at the Fairmount if you need to be in this area of town.

I love this hotel! My hubby, daughter and I stayed here for a few days when we came to show our little one Canada for the first time. This hotel is adorable! It's located in downtown Vancouver, so it allowed us to walk almost everywhere that we needed/wanted to go. The room we had offered us two beds with beautiful floor to ceiling windows. The bathroom was unbelievably incredible!!! It had an awesome toilet which I found out was Japanese style which had heated seats and many options that a bidet could only wish to offer! There were so many settings, it was great. I've never used a bidet before but this toilet is seriously a great one that I want in my own home one day!!! The staff was so sweet and incredibly helpful. We brought food from home and you wouldn't believe it but the room didn't have a microwave. The staff was sweet enough to heat up our food for us, which was perfect. The only complaint that I have is that the beds were really itchy. I always shower before I go to bed but whenever I tried to sleep and woke up, I'd feel terribly itchy. I'm wondering if maybe the sheets get changed every time a new customer comes in, but I really felt like it didn't. Other than that, the hotel was amazing!

Great location--close to the Convention Center, Robson St., Stanley Park, and Gastown. There are lots of hotels in this area, so why will we be returning to this spot? The Coast was very reasonably priced for this part of town and caliber of hotel. It's clean, modern, and comfy. The staff was very accommodating. The bathroom was well stocked with large bottles of shampoo, conditioner, soap, and lotion, plus a bathrobe. However, the one thing that will bring me back, hands down, is the toilet. I am dead serious. The heated seat and built in bidet was a surprising luxury. Nice touch!

Overall: Coast Coal Harbour Hotel in Vancouver, Canada is a wonderful hotel with a great view and best of all it's walking distance from so many great places! The PROS: So Coast Coal Harbour Hotel is perfectly located in downtown, Vancouver making it possible to walk to some great places like the harbour, tons of restaurants, and even several parks. The hotel also has great customer service with employees going above and beyond to create an unforgettable experience. There's also a great heated pool and a nice gym in the hotel... Used them both and they rock! The CONS: You know I tried thinking of some, but couldn't. This hotel is a 5/5 for a reason and it's cause it rocks! Now some cons people may have it that parking is $35 per night. This is standard in most 4 or 5 star hotels so it's just a standard and nothing to complain about. If it bothers you well get used to paying for parking. Staying here? Enjoy you chose wisely!

The first impression was bad. We arrived on a taxi, and the bell boy neither helped open the doors of the cab or help with our lugagges. I saw him walking back to his stand and just stood there watching us move our own lugagges. The second impression was not so good either. The guy who checked us in was not that helpful. I am okay with him not upgrading us to a room with better , but when I asked him for an unbrella and direction, he just pointed me to the concierge. Well, I guess its concierge's job, but it just made me feel unwelcomed. Despite of the underperformance of the staff for our first encounter, the room is nice and clean, which is probably the most important thing. Anyways, overall the room and amenities are probably good, but the service definitely has room for improvement.

New hotel! Eco friendly. Free wifi! Comfortable beds. Nice views. Decent location. Great hotel! A little farther from the nightlife but I like the peace and quiet. it's just a stone's throw away from Robson Street and Gastown. Fairly centrally located. We got a great rate so this place is totally worth it. Parking is pricey though. $28 per day valet with free in/out. The bill for one night came out to be $150.

The moment you pull up to the valet you feel you are entering a modern hotel. The lobby check in area is swanky, hip and spacious. Very efficient check in process. Once up to the room floors it is reminiscent of a boutique hotel with all the amenities of a big chain hotel. Loved the decor, the sound proofing was fantastic. Showers are always a big pet peeve of mine but the room has the big shower heads with great pressure and spacious bathrooms not to mention plush oversize bath towels. They even took time to be sure the workout facilities were not an afterthought. There is modern equipment in a bright space with several flat screen TVs. There is a locker/shower room and two out door heated lap pools. Pretty nice and not what I have come to expect for a Coast Hotel. Great value for the money you should consider this property for your next stay in Vancouver. It is in a great location and you will not be disappointed that you chose this place to rest your head each night.

Great deal on Hotwire. Large, lavish rooms. Quiet, upscale atmosphere. The outdoor pool and hot tube are small and shallow, but enjoyable nonetheless. I would stay again.

I'm pretty particular when it comes to other beds that I sleep in. This is a new hotel (thus I have to actually do some work to list this place), in the relatively quiet corner of Coal Harbour - an obscure location if you will just a few buildings down from the Marriott's. It's a minimalist design. As soon as you walk in you see that it's very simple. There's a certain elegance in that. Jeremiah did a great job checking me in and explaining some things, and giving me an upgrade to a corner room :P. Thanks man. The room is a very Japanese design like some of the hotels I've stayed in over there. The room size is normal, there is a great work desk space there, the bed is not a Westin Heavenly, but is firmer, and surprisingly comfy. The bathroom is nice sized (towels enough for four peeps - although in one of the towels, after I got out of the shower, I found had a long hair on it ....) but everything in that room was super - with a good shower head. AND I got a great deal. Thanks TravelZoo not just for the deal, but also for putting this hotel on the radar for me! Went for a great run in the morning, despite the cold, damp weather around the seawall - and there is no better feeling ... it ended a great stay in a humble hotel.

No bed bugs here! Modern decor, comfy beds with a down comforter and pillows. Great to come back to after a long day of exploring. I got a great deal to this hotel through hotwire at $82 a night so i'm not going to complain about the price, otherwise, this hotel can run you $130+ a night. Coast Coal is a eco friendly hotel that offers free wifi! Yes! I am not closed off from the world. It's in a convenient location that's in walking distance to a lot of the local attractions and touristy spots. The free shuttle to the Capialano Suspension bridge even has a stop right across the street. The room itself is spacious with a decent sized bathroom. Full length glass paned windows was a whole wall so there were great views and made getting out of bed easier. The walls are a little thin though because I could hear my neighbors flush their toilets. At least it wasn't moaning because that would have been awkward. I checked out their gym and pool...didn't use them though. Decent equipment so if you are afraid of putting on the pounds on vacation, you can get yourself a good workout here. Only one restaurant on site, Preston's. I didn't eat there but passed by it every night coming back from the day. They were always busy and I think on Saturday night, they turned into a lounge/club. There is also a nail salon right next to Preston's so for you ladies who need to get your nails did, you know where to go. Definitely a great place to stay on vacation...and it helps that the staff is friendly and eager to give you suggestions on where to go, eat and play!

Luiz at the front desk is more than helpful. Trust his recommendations! He takes the time to customize your map for you and give you real local tips, helping you avoid tourist traps and the like. This hotel is really conveniently located and is only a 10-minute walk to the train line that goes to the airport and a 5-minute walk from the cruise terminal (if you're not confused and go the long way like I did.) It's easy to spot from the waterfront, and a nice uphill walk to nearby Robson Street and its food and entertainment, and really close to the park and bike train that goes around the city center. It's also walkable to Gastown and Chinatown (which should be avoided. Seriously, do not try to enter via East Hastings. I lived in New Orleans and have been less sketched out. The army of bums and druggies is daunting). The rooms are HUGE! And not just because I'd just gotten off a cruise ship. The bathroom is gigantic, nice amenities offer an eco-friendly alternative (big bottles instead OR the tiny, wasteful bottles), and the bedding is very comfortable. The rooftop pool is nice, albeit small; it and the adjacent hot tub are well-heated, which is great for this cooler climate. The gym is surprisingly decent, with a couple of bikes, treadmills, and even a rowing machine. Great hotel that I'd stay at again. Solid with courteous service, plenty of space, and central location earns it a 5 for usability even though it's more of a business hotel than a luxury/leisure one.

My company chose this hotel for a company-wide meeting. As one of the first to arrive, I was looking forward to checking into my room and relaxing a bit before the event started. Unfortunately, they had oversold the rooms, I did not have a reservation and was not on the overflow list. Several of my colleagues were in the same boat. Instead of relaxing and exploring downtown as I had planned, I had to coordinate with my events team and find another place to stay. Not fun after several hours of travel. It was extremely inconvenient to be at a different hotel than the rest of my company. They didn't seem to be concerned at all about turning so many people away. The large meeting room was not big enough to comfortably accomodate our meeting and we were crammed in there like sardines, with barely any wiggle room. The lunch buffet was a complete cluster-it was very cramped and the lines were long. Our events team regularly pulls off large scale events without a hitch, so I must assume the hotel dropped the ball on this one.

Stayed at this hotel for New Year's 2014/15, had a great time! We had an awesome room on the 18th floor. King-size bed and a spacious private balcony with an amazing view of the city. I recommend requesting a room with a balcony because it was a lovely addition to the space. There was plenty of room to relax, the bedding was very comfortable and clean, and the bathroom was huge! Two sinks, large vanity, soaker tub, separate water closet, and a walk-in shower. The only downsides that I could think of would be that the shower was a bit small, and since they don't have suites, there are no kitchenettes available and the mini fridge was, well, incredibly mini. Gracious employees. Great location. Less than $10 taxi ride to the hot downtown spots. There is also a 7/11 and a Panago pizza located at the ground level in case you forgot anything for your trip or need a late-night snack. Little pricy, but well worth it. And check-out time was noon - which was much appreciated!

I booked this hotel blindly through Hotwire. The stars must have been in perfect alignment that day because I got this wonderful hotel, located in a great downtown area, centrally located to many Vancouver sites. The price was a steal but for the quality of the room and service I'd have been happy even if I'd paid full price. The staff was AMAZING! Genuinely friendly-not employer enforced friendly...you know what I mean? My only regret was not staying longer-my next trip to Vancouver I will definitely book a room at The Coast.

This is a good 4-star-ish hotel with a great location in DT Vancouver. There's two entrances on main streets near the water, convenience stores, restaurants, coffee shops and shopping. The rooms are very clean and comfortable. There's an outdoor hot tub we enjoyed. My main complaint would be confusion caused by staff. When we first arrived, we were told to park across the street. It didn't seem to be part of the hotel but we did as told. Then we got to the lobby and were told, there's no hotel parking lot except valet and we should move our car because many cars get broken into in that parking lot. We would have parked valet the first time had they told us that. Also, when checking in, the front desk asked us where we were going to dinner, what time and under what name. I asked him why he was asking. The staffer told me it was a surprise. When we got there, there was no surprise so that just came across as creepy! Aside from that, we enjoyed our stay and especially our comfy room with a view.

Wonderful hotel with views of the harbor and downtown Vancouver. I found a room online for $145 a night and it was a steal at that rate. The Costal is close to Robson street shops and the mall. Gastown is also walkable. The problem was finding our way back each night on foot... located halfway between Hastings and Pender on a private driveway makes it really easy to miss! (more signs guys!)

I had a 7 night stay in a "premium room" on the 20th floor (room #2002). I originally booked a "superior room" but was given a complimentary upgrade by the hotel. The staff at the hotel were all great, everyone seemed very friendly and genuine. Checking in was easy, they don't have a doorman there (there is normally a valet person outside), which I really preferred. I prefer to manage my own bags anyway, then you don't have to think about awkwardly tipping a doormen throughout your stay when you didn''t actually need their help. When I was checking out of the hotel one of the staff did kindly help me with wheeling one of my suitcases out though. The location of the hotel is also good, there is a grocery store with a restaurant (Urban Fare) that is very nearby and it is a good place to have a quick and affordable breakfast. You can walk to Stanley Park along the harbour and Robson street is a short walk up the hill if you are looking for restaurants or places to shop. I did have a nice view towards the harbour, but the view was between two large buildings (no surprise), so when I was sitting at the desk facing the direction of the harbour my main view was of an office building, so you need to be closer to the window to see the view. Then the other windows overlooked the top of a building, which is just part of being on the 20th floor in a city like Vancouver. The hotel room was nice though, I was very happy with it. The bed was comfortable and there was a nice little area with lounges and a coffee table. The television is wall-mounted and you can angle it towards the lounge. Complimentary wifi was also provided at the hotel and that worked fine. The bathroom was large and the bath was a really good size too. They provide plenty of towels and there are also complimentary bathrobes available in the room. Each afternoon or early in the evening a friendly staff member delivers bottled water and little chocolates to your room (part of their turndown service, but I was normally in my room at this time). I didn't need the bottled water, and the staff member remembered this and when he knew that I preferred milk chocolate he kindly used to give me a large handful of milk chocolate each afternoon. I thought it was really great to see a little bin for compostable food in the room, along with the usual recycling bin. One suggestion I thought of would be to stop providing bottled water with the turndown service and provide a reusable glass bottle for each guest. If a guest decides to keep the bottle there could be a small fee added when checking out. It would be better for the environment and could be more cost effective to use reusable glass bottles :-) . --------------- Now, just a warning to those who are unfamiliar with the area, West Hastings street is nice and absolutely fine, but do not go walking through East Hastings street at any hour, it is an unsafe and really depressing part of Vancouver. I don't know whether hotels would ever give out that kind of advice to visitors, but I certainly would have appreciated knowing to avoid the other end of Hastings street. --------------- Checking out of the hotel was easy and they were happy to store my bags for a few hours after I had checked out. There was no charge for this service and you are provided with a numbered tag for each bag that you leave with them. Overall I was really happy with this hotel and would recommend staying if you are visiting Vancouver.

Booked the place via Hotwire and was not sure what to expect for a 4 star rating. Overall, the place was clean quite and a great value for a downtown location...did I mention clean? I stay in many hotels and this place was spotless... You actually felt clean BEFORE entering the shower...I would definitely stay again under reduced rates from Hotwire (97.00 / night) plus tax. Downtown location so there is access to a nice beachfront walk, grocery store (Urban Fare) and a restaurant attached which served a great breakfast ....full menu and the "The Coaster" is a great value with a serving of any choice of juice, coffee, eggs to your preference, toast, Yukon Gold roast potatoes and choice of meat plus a fruit salad for $15 bucks! Unbeatable for a downtown location.

We booked the Coast fora New Year's even stay. The room was clean and service was friendly. What is very off that we had a huge room (1409) but there was no sofa or seating opportunity to utilize the spacious area which would lend it self for a little lounge area. We had not says for,our friends who cam over to sit with us. Also for a room that size they should feature a TV the size which allows proper viewing from the bed, our was too small. What was nice is that at check in you can either choose from free valet parking or breakfast. Check our was efficient and friendly and valet was busy but friendly. I'd say a bit overpriced for what you get.

God I love this hotel! Feels like coming home! This year was our ninth year in a row coming to the Coast Coal hotel. Absolutely amazing staff who put so much time and effort into helping me and my family with everything we needed, wanted and could wish for! The rooms are clean and spacious, and the beds are so comfy (and we have some troubled sleepers in my family, yet everyone slept like a log). Thanks so much staff at the Coast Coal Hotel, for making it another unforgettable year for us! No other hotel for me!

First the positives: clean, great hot tub, convenient location. This hotel allows pets. I was not aware of this. I think they should let you know incase you have allergies but that wasn't my problem. Someone's annoying yappy dog was barking for awhile and keeping me awake when I was feeling like crap and trying to get some sleep. To be fair, someone was sent up as soon as I mentioned it and they somehow got the dog to shut up. The people who work at the front are also very slow. They have no sense of urgency even if you have a cab waiting. We were kept waiting several times for pretty useless things.