Coast Victoria Hotel & Marina by APA

We LOVED staying here! Fantastic from day 1 until we left (5 days total). The staff are exceptional, the Blue Crab Restaurant and lounge is amazing!! Harbour views, quick trip to downtown w/very accommodating and friendly hotel shuttle service! Highly Recommended!

Amazing location - quiet but still central. Spectacular view from our room - comfy bed and lovely room overall. Staff went a I've and beyond and left a little tray of chocolates and a card since we were there to celebrate my daughter's birthday. The front desk staff was also very helpful and helped us find the pool we were allowed to use while they were renovating the pool at the hotel (sadly we didn't get to use it - my one disappointment). Excellent value, too! Will be back

A few pros and cons:|Pros:|Beautiful hotel & view.|Right next to fisherman’s wharf |Clean room, comfortable bed, quiet, no issues there at all.||Cons:|Instead of a $100 refundable hold they charged $1,038. It’s been over 2 weeks since we checked out of the hotel and it’s still pending on my card. I’ve called and was told to just wait. |The day we checked into the hotel, their staff went on strike for better working conditions and protested right outside the hotel. I fully support those employees and hated that we had no idea about this before booking there. If it was easy and free to change hotels last minute, I would have. To hotel management & owners: it takes a lot for employees to go on strike, which means they are NOT being treated fairly. The restaurant being closed (was going to have my 40th birthday dinner there), no housekeeping, and only having 1 working elevator is not the fault of the employees, it’s the fault of management not creating an environment where people earn a living wage, have safe working conditions, and feel appreciated. Inconveniencing guests who pay good money with specific expectations is a failure on management. I HOPE management has acknowledged this and met the needs of their hard working employees. If not, management/owners need to step into those positions and role their sleeves up so they get a reminder of what it’s like to do backbreaking work for minimum wage. |Coast Victoria staff: keep advocating for yourself 👏🏼

This place was very affordable yet felt very upscale. Room had very modern decor and was very clean and comfortable. Front desk staff were very friendly and helpful. The views were awesome. Very quiet neighborhood with wonderful walking path access along the water and tons of wonderful places to eat in easy walking distance. Would absolutely stay again. I can’t think of anything they could have improved upon.

me and my wife booked 4 nights. we enjoyed the hotel's hospitalities and closeness to near-by tourist attractions, shopping and food so much that we extended our stay for two more nights. one night we did not set the room thermostat correctly and felt a bit cold. the front desk instantly have people sent extra bedclothes and blanket, and they have the thermostat checked and showed us the result. the room were warm and comfortable ever since. most of the places we planed to see were within walking distances.... we combined fitness walking and sightseeing together....we also loved the evening walk down by the water on the board... What most moved us was our Christmas Eve dinner with the in-house blue crab seafood house restaurant. While browsing at the front desk hall, me and my wife overheard the cello music being lively played from the blue crab restaurant during the Christmas eve dinner hours. Me and my wife could not resist the charm of the dining area settings so we stepped to the reception of the restaurant and asked for a table for two. not surprisingly the house was all booked. Upon seeing us disappointed, the restaurant reception girl asked us to wait for 15 minutes to see if she could manage to accommodate us. after 15 minutes she ushered us to a table right next to the window ones. our table has a nice setup with mesmerizing night ocean and lighting view! what even more moved us was that after the elaborately cooked main courses me and my wife enjoyed, we added oysters to our order. we ordered 10, but we were served with a big nice tray with 12 pieces, 2 extra for free! we were greatly moved by the friendly gesture of the restaurant staff! Me and my wife had an evening with an ever-lasting memory.

Beautiful hotel right on the water. Rooms with clean and comfortable with all the little bathroom amenities provides. Cleaning staff was on point and cleaned daily and provided extra towels when needed. Wish we got a chance to check out the pool and hot tub. Restaurant was delicious too and prices not bad for a fancy restaurant.

Lovely stay, 5 minute walk along the coast to the harbour. Great service, lovely staff, our room on the 9th floor had beautiful view, hot tub and indoor/outdoor pool was very refreshing. Nice bidet in the bathroom! Overall a great stay..

I’m truly blown away by this hotel. In the best location. Beside fisherman’s wharf, 10 minute walk to Parliament building and maybe 15 minute walk from downtown core. It’s in a quiet nice neighborhood, away from the crazy of town but not too far. No homeless. Beautiful views of the ocean. The room was nicely laid out, comfortable and so new. We loved the pool and hot tub! And the staff are amazing! Julia checked us in and was fantastic! I will definitely becoming back!

We walked from another place to have breakfast here. The views are amazing. We walked around the marina after breakfast. It's very windy this morning, but it's a beautiful site.

Beautiful location on the waterfront, but one soon finds out that this is an incredibly noisy area! All afternoon and evening aqua-planes take off, making an awful roar. Late into the evening (11pm), the ferry arrives with a blasting horn. And when those aren't going, Waste Mgmt or tour buses idle with loud engines. The noise is cause for a major headache. Too bad for anyone who wants to listen to music or just enjoy the pretty harbor. It's not the hotel's fault. The city of Victoria needs to think about the noise pollution.

I stayed at the Coast Hotel Victoria in mid-April, and I really wouldn't consider staying elsewhere. The location is fantastic. They are walking distance to most of the sites in town. They also have an in-town shuttle and the most amazing indoor/outdoor pool. The staff, from the front desk to the concierge, to the bartender, wait staff and housekeeping are all professional and friendly. They go out of their way to answer your questions and make a solo traveler feel safe and welcome. The rooms are immaculate and look over the harbor. While they are remodeling, they warn you of it with numerous pre trip emails and honestly, the most I heard from my 9th floor room was tapping like someone was hanging a picture. The only reason I even heard that was because I came by the room to drop a few things off around 2:30 (construction hours were stated as 10-4pm and I usually left the room near 9 am and didn't hear anything). The bar and restaurant also look out on the water and the food is five stars. The wait staff is attentive and knowledgeable. The seem genuinely happy to help you as does the front desk and concierge. I wish I had written the name of everyone I interacted with down. I know Reid literally caught a mistake that would of had me missing my flight home and Matilda made my first night in town comfortable and fun. Saho at the front desk helped me to get into my room early which was much appreciated after traveling most of the morning.

I just returned from a 3 night stay at the Coast Victoria. A beautiful location within walking distance to many attractions. Only a short walk to ferry terminal. The staff was friendly and helpful. The Concierge was able to shuttle us on 2 occasions, immediately apon request. We had a 4 hour wait in-between check out and our ferry departure, the hotel staff was more Then happy to store our luggage. Free from our luggage we were able to enjoy our remaining hours in Victoria BC.

Great hotel! Lovely restaurant and amazing pool. It's a bit out of the way, but water taxis or a few minutes of walking will get you downtown. I loved the waterfront view as well, seeing planes taking off was fun and the noise didn't bother me at all.

Despite the large number of one star reviews about customer service here , I vacationed here for 4 nights and all 4 nights and the customer service could not have been better , I'm not sure what her name was but the woman at the check in was so sweet and gave us a very friendly welcome and answered all our questions and concerns with delight. We even arrived before our check in and she took our luggage into a holding room, made sure that my room was priority for cleaning, brought our luggage to our room before we got there and sent us a text to let us know it was ready hours before we expected , not only that but she also personally saw to it that we would receive a complementary dessert from the café downstairs ( which was AMAZING). Not only was she so sweet and personable towards us this hotel is very clean and well kept , and the rooms are accompanied by an extra pillow ,blanket robes and an umbrella. The location is also perfect for anyone who hasn't been before , as the tour bus stopes right infront of the hotel as well as the taxi cab, and the fishermen's warf is a 2 minute walk, while also some great restaurants and breakfast joints nearby . To conclude I think they have had a staff turnover or really gotten better staff training because I would stay here again in a heartbeat !!!

As others have mentioned the hotel needs a major renovation. Having said that it is one minor issue for us. We had a thoroughly enjoyable stay at Coast hotel. One of the best things about Coast is their staff. They are all so pleasant and friendly. Every time we were in the lobby whoever was behind the reception desk would greet us with a cheery hello and ask us how our day was going. All the staff that we encountered were truly exceptional. We had room 703 and it was a lovely room with a good sitting area, a good sized tv (more channels would be nice), a good desk for us to set up the computer and as others have mentioned the washroom had a bidet type toilet seat. The room was clean and the bed was very comfortable. We had a good nights sleep. My husband really enjoyed the hot tub and indoor, outdoor swimming pool. Parking is $20.00 a night. It is walking distance to fisherman's wharf and downtown Victoria We would highly recommend. Once the renovations are done it will be even better than it is now.

Terrific location for this bit older hotel. Beautiful water views from many of the very clean and comfortable rooms. Wonderful swimming pool! Walk across the street to the delicious dining g at Covo Italian restaurant or all day breakfast up the street at Floyd's. Will definitely stay here again. Special thank you to Michael the concierge for all his help!

This was my hotel of choice when visiting Victoria for the weekend of Canadian Thanksgiving. The Coast Harbourside Hotel proved to be an excellent place to stay during my trip. Like most of the hotels I choose for my trip, I always try to go for convenient places that are close by to everything. This hotel is literally walking distance to every major downtown area in Victoria, you'll about ten minutes walk from the city centre. Beacon Hill Park is just down the road as well as the Fisherman's Wharf in the opposite direction. During my visit to Victoria, I rarely even needed to use a transportation to get around to all the major sites because of my hotel. If you don't feel like walking here, the property even provides a shuttle service to several spots downtown as well. Rooms: The room here was very clean and up kept. The room came with a TV (didn't turn it on though), bathtub, a coffee/tea maker (with coffee/tea included), fridge, and free WiFi. The WiFi was pretty damn fast here, enough to be able to upload all my pictures and videos to Google quickly. The free coffee provided was nice way to wake up; it isn't the instant stuff either. One downside to the rooms is how close together they are, I could hear people talking and making noise a lot of the nights when occupancy was high. Rooms come with either a harbor view or street view. I went cheapskate and got a street view (http://www.yelp.com/biz_photos/coast-victoria-harbourside-hotel-and-marina-victoria?select=mVgfzflLxF9JIPT_hQ0zUA) room. The view wasn't too bad, you could see downtown Victoria from the room. The temperature control was pretty awesome here, the room stayed warm. Staff: All the staff were very polite here. They did a good job cleaning the room and everyone was very friendly. This is typical Canadian behavior though; I didn't run into one mean person during my trip. Come to think of it, for all the times I've visited Canada, never came across a mean person. The Grounds: Like I said before the location is pretty sweet here. They have a restaurant down below called The Blue Crab which a lot of people said was a decent restaurant. I never did try it though, its opened early and closes late night. Parking for your car is provided here at a rate of 15CAD per day, which is a total rip off. Down the street is a private parking lot which allowed overnight parking for 8CAD. I wish I would have parked there instead. They have a heated swimming pool down below with a inside portion and outside portion. Right next to the pool is a full gym in case walking around doesn't keep you fit enough. They have a ATM provided in the lobby if you need to grab some Canadian currency, although I used my credit card everywhere because it was easier. I really enjoyed my stay here and it was a really great location for a mid priced hotel. I didn't really find anything wrong with much here except for the rip off for the parking and a bit of noise in the rooms. If I ever came back to this part of Vancouver Island, I'd definitely stay here again.

My husband and I just spent the weekend here and were overall quite happy with our stay. I did have some issues with the cleanliness of the room; there was a small stain on our sheets, a small spot of unidentified white substance splattered on the picture in the room (cue all the jokes), and some stray strands of hair caught in the handle of hair dryer from a previous guest. Also, they could do some work on improving their soundproofing if they ever renovate; the first morning of our stay we were woken up around 7:15 a.m. by a small dog scream-cry-barking (if you've spent some time around small dogs you know exactly the noise I'm talking about). My husband called down to the front desk, who apologized and let us know they had already had a complaint about it and were taking care of it. Within about 5 minutes of us calling, all was quiet. We are dog owners and totally understand and appreciate all that comes with being a pet-friendly hotel, but this dog was going for 15-20 minutes before we finally called about it, and had a particularly piercing cry. The next day, we also heard a vacuum cleaner going in the room above us. I think the bed was unusually comfortable. I'm expecting and have a lot of the accompanying aches and pains at night while trying to sleep, but this weekend was the first weekend in a while I was able to sleep soundly without any physical discomfort, so yay for the mattress! (And we have a fancy schmancy memory foam mattress at home!) Finally, the staff we encountered during our stay were all unfailingly friendly and helpful, inquiring about our plans for the day and offering informative suggestions when we asked for advice. They also let us store our stuff for the day after we checked out until we had to board the Clipper for the ride home. I think overall we would definitely stay here again and are planning on having this hotel be our first choice if we make it back to Victoria. The location is great- set far enough away from downtown to be quiet, but close enough to be within a reasonable walking distance.

When I arrived I commended the hotel for not having cells towers plastered all over their roof like the Westin, the Sutton Place, etc., etc. - Hotels receive large kickbacks from the telecom companies to radiate their clients. I live in the cell inundated and radiated west end of Vancouver, where we are radiation sick. But I ran my radiation detector and found it picking up 5G ++ radiation levels and the highest Radio Frequency level I've ever recorded. This CISCO (private defense) device (the Meracki MR30H) was hidden behind the couch and right next to the head of the bead, 18 inches away from my brain, exuding harmful levels of radiation at the brains of their guests. This device is SURVEILLANCE and independent of the phone or WIFI. Because of the massive radiation levels I disconnected it. I then received a call from the front desk, asking if I had called 911. I had not. I then asked them who informed them of this and who was monitoring their surveillance devices that no one is even aware of and records all the information off of your computer and cell phones, and evidently what you do in the room. They didn't respond and said the 911 question was a miscommunication. So, for $300 a night, I was radiated and surveilled. I asked for a refund and instead I was avoided about the lies saying I called 911 and the bell hop was making fun of 5G, radiation, moratoriums on 5G, and the concern of scientists worldwide. I left in the middle of the third night and slept in my car in a back alley.

First, this is not the hotel across from the CoHo Ferry Terminal, It's an easy 2 minute walk. We stayed here as part of CoHo's walk-on ferry and overnight stay package. It was my birthday weekend and my wife wrote ahead letting them know and requesting a quiet room on a higher floor. Upon arrival, we were greeted by Ashley and Alyssa, who were both very friendly. Our room was ready right away which was great as we arrived just before 10AM. The room was on the 8th floor (of 10) and was clean and welcoming. Simple room with 2 double beds, a dresser that was a little beat up but was clean. Starbucks Verona coffee pods (dark roast) with a single cup coffee maker, mini fridge and a desk and table. The bathroom had a tub/shower with economy sized bath amenities and singles to take. There was an incredible bidet which I had never used before. We both enjoyed using it. There were soft, clean bathrobes and house shoes for 2 to use at the sauna, jacuzzi and indoor/outdoor pool. The pool was heated and really refreshing. They also had a gym. Very nice overall. They even have a complimentary shuttle to downtown. Later in the evening, we had a call that there were some complimentary chocolate covered strawberries available for me in honor of my birthday. Was it okay to bring them now or would i prefer them later? Yummy. It came with a card signed by Alyssa and Ashley. Both wrote sweet notes of celebration. I was touched. We ordered ordered breakfast the morning we left from room service (Blue Crab restaurant in hotel) and it was a great meal. The hotel is on the marina very close to the houseboats, Fisherman's Wharf, water-side trails and the main strip. Victoria is very walk-able. We loved it all. We would definitely stay there again and would highly recommend it.

Living Social deal brought me here with an out of state family member. I wanted to make their last weekend spectacular. I'm always leery of these L.S. deals because of fine print "gotchas", or the feeling the hotel might be on it's death bed trying to drum up business. I spent several hours digging around on the internet to find out if this hotel was worth the offer. In fine print, it said if you couldn't find a stay, they would happily refund, so that assured me to go for it. Luckily, the weather also cooperated on the same weekend as the special, so I snatched one up. The hotel is within short walk or driving distance from the Blackball Ferry terminal. After a few invasive questions from border agents, you can turn right out of the terminal and if i recall correctly, just follow the road till you reach the exterior brick hotel. I parked the car at guest parking out front, and the front staff couldn't have been more friendly and in good spirits welcoming me to their hotel. I probably could have went ahead and parked in the underground garage and walked up to the desk. I had so many questions to fire off and they didn't skip a beat! They gave me the inclusive $60 Blue Crab on-site restaurant voucher, and encouraged me to quickly go make a reservation with the host. Good thing, because the earliest seating was 830pm. I googled this restaurant up and down and apparently Blue Crab is a true gem stuck inside a modest hotel. Our room with 2 double beds was clean and orderly as expected when you first reach your room. Had the typical Samsung PPV TV setup, dresser, ice bucket, refrig, and best of all a balcony overlooking the harbor. Great view that day! What was especially nice, is the sliding glass door allows access to the tiny balcony for fresh air and views. Most U.S. hotels clamp down windows and doors to 2" I guess for insurance reasons. The beds weren't anything spectacular such as akin to a Westin style plush bed, but they were comfortable. The room had bulk size shampoo and soap bottles, lots of plush towels. It just had this nice feeling of not trying to cut costs but nice enough of what you would expect to find at home. The hotel had quick shuttle service to downtown area. Grabbed an afternoon bite at Tapa Bar. http://tapabar.ca/ Our shuttle guy was nice and chatty, gave good advice on the way to and from the hotel. Be nice to these "free" shuttle guys and be sure to tip them. The hotel also offered free parking with in/out privileges! That's unheard of at most hotels. Later that night, dinner at Blue Crab was nice but extremely noisy for fine dining! I did feel slightly under dressed in jeans and t-shirt (forgive me). Even had the typical girls taking annoying flash photography for food and duckface Facebook moments. That place could use some acoustics or set the mood to tone down the loudness. Restaurant offers large floor to ceiling windows of the same harbor boats. Had a nice 3 course dinner. Crab cakes, salmon, and a fantastic chocolate souffle dessert. If you don't stay here, at least have dinner at this location. I know, I know....who eats **in** at a hotel? To recap, but your charges may vary: Free parking Modest rooms Free downtown shuttle Great front staff service and sightseeing tips Onsite 4 star restaurant Blue Crab Great harbor side views with accessible balcony STRONG Wi-Fi signal avg 1.5mpbs for VoIP calls (some hotels fall short in this area)

Spent my Birthday weekend in Victoria and the staff and service here is Wonderful! Very professional and the Shuttle service to and from downtown was excellent! Highly recommend staying here and not needing a car. Rooms were very comfortable!

We stayed here for my mom's birthday and they gave up the most gorgeous upgrade to top floor overlooking the harbor! Every single staff member we encountered was sincerely friendly and helpful. Restaurant on site is incredibly delicious with excellent happy hour. Do try! Location is perfect for walking into town or grabbing a water taxi (which you should do)! At the bottom floor there is a whale watching service, which I highly recommend as well. Just a perfect and beautiful stay!

Unexpected charges: $250 caution and $18 per night for parking. Also avoid the company: Trip Advisor - they censor customer reviews.

Pets shouldn't be allowed in upscale hotels period If owners can afford to stay there they can afford a pet sitter

What an amazing experience! Stayed here for the first 3 days of our honeymoon and the staff was wonderful. Sophia and Josh went out of their way to make our stay pleasant. Chocolate covered strawberries and a adorable personalized card compliments of the staff. Free shuttle service available. Walking distance to such and the harbor view was beautiful. 2 minutes to fisherman's wharf. 10 minutes to parliament building. Beds were soft and comfortable. Pillow options were good. Bathroom didn't have the largest tub, but it was a nice and bright, clean bathroom. Upgraded ammenities. Just amazing. We will return for sure...

This hotel looks so good! A view of the harbour, walking distance to lots of things, a fantastic deal online ($131).... Sadly I didn't get a chance to see it for myself. When I called the 800 number to reserve, I was told that all operators were busy and that if I wanted to leave my phone number (like at Shaw) I wouldn't lose my place in the queue. Fantastic, or so I thought. I left my phone number and a personal message where I repeated my phone number. I guess the queue is really long [note sarcasm], because I've been waiting for a call back since yesterday at 1pm. Meanwhile, I've booked my hotel elsewhere -- a place that Yelpers have given 5 stars to and that also has a fabulous deal online ($132 and free parking!)

Love the hotel - close to town, close to the Clipper; AMAZING view. I didn't hear the planes landing at all and we were facing the harbor so not sure about the noise level complaints?? Bed was comfy - pillows were soft. I really can't complain. Price was good too for a Friday - Saturday stay. But I will be a repeat customer because of the customer service. Everyone was so helpful and when I had a glitch in meeting up with my group they helped load all my groups luggage in to their shuttle and dropped me off.

This was my first Priceline hotel. You've heard the stories: A suite at the Empress, or the Waldorf Astoria, for $100.00. Well, HA! to that. I chose the $75.00 option (the other being $60., in early October, mid-week) and this was most definitely not a "3star" hotel as promised. It was very clean, and very basic, a Holiday Inn sort of place; and most definitely a $75.00 room. Coming from the Alexis in Seattle, the only nod to modernity, here, was a lamp with both a plug, and a phone jack for computers, and a separate cord across the room, also for internet access. There was no in-room wireless. I had jokingly suggested a view room, what we got was a "restricted bay view" room on the fourth floor, which was right behind the raised glass roof of the Porte Cochere--a slight improvement of the room we had in a small hotel in Australia, where we overlooked the back of the tin roof. At least that room had a jacuzzi tub. There was no view, and no fancy tub. There was a clothes line and a bottle opener in the bath room. This hotel opened in 1990 and has not changed one whit, since. I would not consider staying at this hotel again, as there are so many other options, and nothing about it is particularly "Victorian".

This is by far our favourite place to stay in Victoria We celebrated our 26 year anniversary and the staff really did a great job of making it memorable The hotel is both clean and the staff more than helpful

Room was Ok but you can always hear keys and door opening sound through the closed door, it's so annoying. The front desk was helpful and nice. The location is really close to the fishermen's wharf so it's easy to have snakes or a little lovely walk. and to walk to Royal BC Museum will take about 15 minutes with lovely views of little houses along the road.

Great neighborhood, excellent complimentary WiFi, reasonably well-appointed rooms and a very friendly front desk. Complimentary shuttle service to downtown locations was really helpful as it's a bit of a walk through the waterfront area to get to the property. Parking was secure and plentiful at $15/nt. Coast Hotels consistently offer good value for money; while this property hasn't had the refresh like the Coast Bastion in Nanaimo (with the new fabrics and crisp, light colors) , it's well-maintained, has a great pool area and large jacuzzi, and would be a good choice for anyone who wants to stay in the Downtown Victoria area.

I must say, I'm not one to write reviews, but in this case I feel like it's just not right you know? It's not fair when you pay a reasonable price for something a d it's standards aren't great. I was so excited to stay here. We got married here about 24 years ago and brought our daughters. But right at the first encounter, I was a little disappointed at check the stuff was polite but not friendly or warm at all. Smile at your guests at least. But ok! No problem. We come to our room and it was a little disappointing. It's a bit outdated and small. But ok! What really got me was that it was very duty and it's Covid time - when cleaning should be even better. Dirty is not acceptable mistake, I'm sorry. Not when you charge over a couple hundred dollars/night. Well, there were dog hair all over the chair and food on the balcony from the guests before. I asked the hotel to clean it and they did. But not even an apology or a courtesy phone call. Nothing! Seriously? Maybe the guys at check in was not having a bad day. Maybe this is how they roll. I don't know. But this was my experience. Also when we got out of the room we noticed that some staff were not wearing masks. If you are one to be concerned about that, it was something we noticed. Well, unfortunately I do not recommend this hotel and will not be coming back. I'm very sad as it holds a special spot in my heart.

Coast Victoria Harbourside is a comfortable hotel located right on the harbour in Victoria BC. The rooms are clean, and comfortable, and the atompshere around the hotel is unbeatable. You can take a ferry taxi from the hotel to anywhere on the harbour--it's great fun. Additionally, the walk to Fisherman's Wharf is maybe three minutes, making it a very convenient place to spend your time in Victoria. The rooms themselves are more than comfortable, the wifi is complementary, and every morning in the lobby there is free coffee service. I highly recommend checking it out if you're coming to the area.

There is nothing worst than a dirty hotel. Luckily this place is CLEAN!!! The staff are friendly and the location is awesome with a killer marina-side view, walkway and less than 10 mins walk to the Legislative Building and Empress Hotel. Downtown Victoria is also a walkable distance... There is free wifi that doesn't load like it's on 28.8 modem. Parking is 11.95/night. Note, there is a nearby parking lot for $4.50 if you don't mind a few mins walk. Shuttle for guests that picks you up within downtown vicinity till 11pm. Nice pool that allows you to swim outside and back. I found this hotel to lack some toiletries however. Shampoo/Lotion comes in a large pump bottle instead of your personalize size. In the back of my mind I wondered if anyone tampered with it... Ewwww. Overall not a bad hotel especially if you can find a steal on priceline! Happy Travelling!

The customer service here is horrendous! Their policies are not customer focused at all, it comes down to profit margin, even if it's at the expense of their clients. If you were on the fence about this one, I recommend you cross it off your list, it's not worth the headache.

This was a very nice hotel. It was off the beaten path though, so if you're looking to stay closer to the action you'll want to get something downtown, which will be pricier. It was only about a 10 minute walk to everything. Rooms were very clean and comfortable. Small gym, pool that expands from indoor to outdoor, which was cool. Spa and sauna. Very nice and reasonably priced.

The good: room was clean. Bed was well made. Temperature controls were easy to use. Had elevators and free parking. Pool available. Harbourviews. Lovely area to walk in. Friendly helpful staff. Lots of hot water for showering. And.. oddly enough... a toilet seat warmer with bidet. Okay. Cool I guess haha. The bad: bathroom is old and outdated. Bathtub not looking good enough to have a bath in. Rooms were not sound proof at all. I could hear others around me and in the hallways. Mattress was older and could feel the springs. The location really wins this round. I'd stay again but only because my company puts me up here.

Check in was easy and quick. The staff are very friendly. The room was very clean and the view of the harbour from room 609 was amazing. Ate twice at the blue crab restaurant and they make the best in house tartare sauce. Loved swimming in the pool half in is the building and half is outside.

The front desk staff were really nice and welcoming. The free fruit was a nice touch. The rooms were bigger than some others I've stayed in. I think our room hadn't been used in awhile because it smelled really stuffy like it hadn't been aired out. In any case, everything was clean and we had a lovely harbor view. Here are some complaints: - the pillows were really lumpy and dented too quickly so I had to keep shaping it throughout the night - the bathrooms DESPERATELY need a renovation. The floor tiles were dated and had cracks. They need nuheat/radiant heated floors as many places now have. The grout on the bathroom tiles were yellowish/cream colored which means they weren't thoroughly cleaned. The shower head which was newer than the dated bathroom was nice but the shower pressure was measly. They need new bathrooms period! - thin walls. I could hear my neighbors flushing the toilet and showering and coming and going and when they were in or not. Horrible. - the parkade was poorly designed. Don't know if they dug the garage after the upper was built or what but the 2nd level of parking was a nightmare. They weren't kidding when they said "small cars only". Luckily I could maneuver my car just fine to back up and inch forward etc, or else I would have scraped my car turning down the ramp. The restaurant food and bar was priced well for the most part. $3.50 for 2 slices of toast was ridiculous considering the eggs cost roughly the same. The drinks were nice according to my friends. Breakfast was tasty minus the pancakes. The pancakes, though fluffy and cooked perfectly, lacked any flavor. Even drenching it in maple syrup didn't help. The service throughout was great though. I'd stay here again even though it's a few more minutes away from the core. I stayed at the Inn at Laurel Point and HATED IT. Their new wing looks phenomenal but don't kid yourself if you think you're paying for that at the same price as the Coast. For the price of what you pay at the Coast, you're getting the OLD wing at Laurel Point which has disgusting rooms, paper thin walls (like you could hear the tv next door and the actual chatter of your neighbors, people walking past your room in the hallway...EVERYTHING). So unless you can afford the new(er) wing at Laurel Point, you should definitely stay at Coast because for the same price of the old wing, you can get a really nice room with a MUCH better view. I'm giving this 4 stars because it's not as nice as other places I've stayed in and the other reasons I've listed above. I'd stay here again when visiting Victoria.

Nice accommodations but terrible customer service. Had to cancel stay so called to verify cancelation Despite being given assurances that there would be no charge by clerk on duty they charged my card card regardless and refused to refund. No excuse.

We stayed here on our recent trip to Victoria, as my dad had stayed before. I'm so glad he picked somewhere on the harbor! We had a great view. The room was clean and full of complimentary products. The cleaning gals were always very friendly, and accommodated our schedule a few times. The hotel staff was awesome; very friendly and helpful. Their concierge service is top notch, as well! They have a free shuttle that will drop you off and pick you up wherever you need to go. Great at making recommendations, as well. While we were staying here, Emilio was the night concierge and he was great. He gave us some great tips on places and was extremely friendly! The restaurant hotel, Blue Crab, is excellent! (See my review for them separately.) The only downside, which I'm sure is noted in other reviews, is the noise from the harbor. There are hydroplanes that take off multiple times a day, starting around 7 or 8am. It didn't bother me too much, though.

I needed a hotel room for the Victoria Marathon weekend and most were booked when I started looking. I was excited to find this hotel because it looked like the best of what was left (still weeks in advance). I booked it, the charge was posted on my credit card and when I got to the hotel they couldn't find my reservation. The staff was very helpful and worked to find me a room even though they were supposedly booked. I was happy with how they worked with me. But then I got to the room and it smelled like smoke and just wasn't as nice as I thought it would be for the money. I didn't get a bay view because of the mix up, but it would have been a great view. The hotel is away from the busy part of the city...it is in a quiet residential area. It's okay.

Good location, great shuttle and comfy room. Very low water pressure on the shower, however, bonus points for the combo toilet/bidet, always a crowd pleaser.

The room is nice but the staff and service kind of run amok. There was no one "available" to help us with our luggage when we checked in. Upon pressing, someone did help us, but wow! Very confused at request for receipt for valet. Called housekeeping to get more pillows and the response was "they aren't here right now." What? Service in bar was really slow. The people are nice but this is a far cry from the service we've had at 4 other hotels we've stayed in on this trip - one of which was the Coast Bastion in Nanaimo where the service was over the top. Hard to believe it's the same ownership. View is beautiful. Nice place but staffing is pretty average.

We had a nice room overlooking the inlet. The staff was friendly. We were able to check in early which was really nice. It is very convenient if you want to go whale watching, want to take a water taxi or visit Fisherman's Wharf. Only a 10 minute walk to about anyplace in Victoria. I would stay here again.

We spent a couple of nights at the hotel and really enjoyed our stay. The room was plenty big and I paid a little extra for a harbor view which was well worth the cost. The furniture on the balcony was cheap plastic which was a little odd but being able to sit outside with the view was great. The hotel is an easy walk or water taxi ride over to the main part of downtown or Fisherman's Wharf.

New view of Victoria. Walked to hotel from Black Ball Ferry using park trails. Water taxi from back door takes you downtown for $4.great service, soft bed. One complaint why did the 8th floor carpet look like an old tenement building? Upgrade or invest in some area rugs. Too nice a place to look trashy.

In the end the hotel offered us a room voucher the next morning for a future stay which was the right thing to do albeit late, but we will go explore another hotel if we go back up.

Stayed for the weekend. Even though this place needs some desperate immediate update, the warmth of the front staff wins your heart. We will definitely stay again. This place has huge potential with some upgrades to carpet, washroom, air conditioners, or screen doors. We enjoyed our harbour view room with lots of cool sail ships. Thank you for a lovely stay.

The bed was way to hard for my taste but everything else was top notch. The food was excellent our room was large and confortable. I loved my stay here. It is also just a couple blocks from the central business district in the inner harbor. VERY IMPRESSIVE very affordable as well.

Kids and I joined wife on business trip here. Nice location with view of outer harbour. Walking distance legislature, Empress Hotel and Royal BC Museum. Nice rooms, great beds...would stay here again!