Kavita G.
Google
I have to be honest, I was slightly disappointed with the service here, knowing how luxurious Esperanza is. I am not sure if my server was new, but she didn’t really know what gluten was or what made an item have wheat, despite it being on the legend. With this, The menu legend states both “cg” and “g” on some items and when asking my server what the difference was, she could not tell me and did not offer to ask the kitchen/ see what they could do. We ordered ceviche as there was limited choice with the information she could give me (I do think there was a language barrier as well). I think what would have made this better was for Karen (server) to inquire with someone who could help if she didn’t know. She came back after she put the order in for the ceviche and I believe she was trying to say cross contamination was why we couldn’t order the nachos- so I said well cross contamination is okay, can we get the nachos instead, and she said no because the ceviche was already made. If she had asked before putting the order through, we could have made our own decision. Writing this more for training purposes and to hopefully get more visibility on what to do with dietary preferences