Coco & Lola

BEWARE!!!!! Misleading and Deceptive Conduct Very disappointed with my recent experience at Coco & Lola. Before purchasing a dress in-store, I specifically asked about returns and was told by the staff member assisting me (who I later learned was the STORE MANAGER!) that I had 10 days to return the item. At no point was I informed that returns were credit note only. Based on that reassurance, I proceeded with the purchase. When I returned two days later, I was shocked to be told a refund was not possible and that I would only receive a store credit. This directly contradicted what I had been told at the time of purchase. The policy was not explained to me, I was not directed to signage, and there was no reason for me to check the website given I had already asked the question directly. Management later acknowledged that the policy was not mentioned by staff, yet still refused to issue a refund, instead relying on a long-standing internal policy. The response felt dismissive and lacked accountability, particularly given that the incorrect information came from the store manager herself. I fully respect return policies when they are clearly communicated. However, in this case, I was unable to make an informed decision and feel misled by omission. As a past customer, this experience has left a very sour taste and I will think twice before shopping here again!

I had an amazing experience with Dani and the entire team at Nedlands! I preordered my dress and was cutting it a bit close to my event, but they went above and beyond to ensure I had it in time. They kept me updated and were always happy to assist with any follow-ups. The dress is absolutely perfect, and I couldn’t be happier with the entire process. Their customer service is exceptional and so is the quality of their products! I look forward to shopping with them again in the near future ❤️

Staff at store in Nedlands not welcoming or helpful. My mum went in to try a dress and they didn't once check in or see how we were going. The only time they spoke to us was when my mum said she had put the dress on hold yesterday to which the staff member replied " we don't hold overnight" before even looking to which she found it was still there. I get you have online sales but to abruptly state that before even looking or saying something nicely like " we don't usually hold overnight but I will have a look for you" would be a much nicer way to speak. My mum did end up buying a dress but if it was available at another store I would have told her to buy there instead due to your staffs customer service.

Coco and Lola are so easy and efficient to deal with. I’ve had nothing but a great experience after returning one dress for another then another and being a total pain they handled everything so perfectly and I didn’t feel like it was ever an issue. I now have found the perfect dress and I couldn’t be happier. Danni from online and customer service was such a joy to deal with. Very thankful for such fantastic service ❤️

I ordered a dress online for an event and the dress was sheer and came with a slip underneath. The dress was beautiful and suited me well but when I wore the dress for the first 3 hours the dress had pulls already in the fabric. I think the quality of the dress was defintely not good and way over priced for the $300 + I paid for the fabric to already have pulls within 3 hours of wearing it. Very disappointed in the quality of the fabric after the little use it had.

What happened?! Coco and Lola used to be a fab shopping experience. Items were great quality, shipped promptly in a box, wrapped in paper and a bow. Now the quality is sub par, especially for the price, and it’s wrapped in a plastic satchel and shipped by a company I’ve never heard of who leaves the item unintended. The returns also take about a month to process! How the mighty has fallen

I never write reviews but I am absolutely appalled by the god awful customer service. I ordered a dress online, and when it arrived I just wasn’t happy with it. The quality was pretty average for almost 500 dollars. I created my return and mailed it back the next day. Once I had seen it was delivered, I tried to contact them to find out how long a refund would take to be issued. First off, I used their live chat service, and didn’t get a response for a few days. After I finally got a response, I was told 14-21 days to process a refund? Never in my life have I had to wait this long for a refund. I’ve shopped many places, including overseas and no one has had such a ridiculous wait. If they had actually stated it on their website, I would’ve just sold the dress myself. I’d expect that refunds are processed in a timely and efficient manner, just as payments are taken instantly at the time of purchase. I was thankful for one of the workers for expediting the process for me, but the fact I was told 2 business days, then after contacting when I hadn’t heard it kept getting pushed forward again and again. So I was clearly just being fed misleading information just to shut me up and keep me off their back. I followed up again, waited over 4 hours on their “live chat” service and got no response. FINALLY got my refund. From the Google reviews I’m already seeing, I was hesitant about them even giving me my money back at that point. The fact they are going through a “restructure” or re staffing is not a customers problem. As a business, you plan ahead so your business changes don’t affect your customers. This has left a bitter taste in my mouth and I will absolutely never be shopping again and not recommending to friends and family.

Do not trust their pre-order delivery timelines. Terrible customer service. On 15 August 2025, I purchased a dress on pre-order. Prior to purchasing the dress, I contacted the shop to query whether the delivery timelines were accurate - which they confirmed. The dress was due to be delivered "late August to early September". On 12 September 2025, I still hadn't received anything so I contacted the shop to ask when the dress would be delivered, to which they said "September". Two months later (after my special event had come and gone), on 20 October 2025, I finally received the dress. For $320 the dress was very low quality.

Coco & Lola currently stocks the most beautiful Australian and International designers. Jess also designs private labels that are available exclusively to Coco & Lola customers.

Love shopping here. Gorgeous boutique, amazing brands and always up to date on go to styles and designers. Absolute go to for any event and easy staple pieces for my wardrobe. Love love love!!