CoCo Fresh Tea & Juice

Your female manager running this location lacks customer service and critical thinking skills. Both self service kiosks are not working today, instead of putting a sign that says out of order. I watch the staff willingly stand around letting multiple customers order theirs drinks only to end up with a "store closed" error. They also refused to honor the bogo deal and said "I can only get the discount if I order on the kiosk" ... but your kiosk doesn't work? I asked the worker to ask her manager if she can honor this bogo since both machines are not working. Manager refused. POOR CUSTOMER SERVICE. I feel bad for the female & male employee working under such poor mgmt. Manager can stay in the back and stir her boba. She didn't even once come out to resolve the issue.

The staff told me to use the ordering machine, but using the self-service machine requires an additional fee. Not recommended

Toppings taste a little off. There’s extra fees included for using the kiosk.. Don’t recommend

The girl that was there on a Saturday night she was very rude we ask for help and she did a bad face on us , she had a bad actitud. Owner make your employees have a good costumer service .

Coco Fresh Tea & Juice is one of our favorite bubble tea brand in Taiwan and they serve solid drink with variety. We had classic bubble milk tea with no ice and less sugar. The milk tea was decent and the bubble was cooked chewy. Overall, it was good but not really special and outstanding among all competitors in Flushing.

Very attentive staff along with fast service! I enjoyed my hot jasmine milk tea with herbal jelly

I am not sure if anyone noticed or not, the kiosk charges extra as an administrative fee so I usually preferred asking for a drink at the counter. Recently they are asking you to get the drink only from kiosk and are not ready to take the order themselves. I generally love the bubble gaga and order it once a week even sometimes twice a week and I am not willing to pay that extra administrative as it obviously adds up at the end.

staff were a little rude, i asked a guy if my order was done bc it said up on the screen that it was and he ignored me when i said “excuse me”. i had to wait more than i had to, i wouldn’t come back here unless they didn’t have the drink i wanted at the main st location. or i’d just go elsewhere atp. the drinks were good though so i’m leaving stars for that only. please train your staff better when dealing with customers.