Coconut Bay Beach Resort & Spa

Our family of 12 aged 80 to 13 stayed at Coconut Bay in August 2025. It was a great resort for all ages. Some of our family stayed on the adults only side while others on the Splash Family side. Dahlia at the concierge checkin was friendly and welcoming and answered any questions we had throughout our stay.||As others have stated, the resort is a bit dated, but well maintained and very clean. The room was plenty of space for 2 adults and 2 teenage girls. ||The sargassum on the beach and ocean is still washing up. The resort is working tirelessly to clear the beach which seems like a very daunting task. One bright spot of the beach was the beach bar. Most days we would venture to see Tyron and he would make us an awesome drink. He always had a smile and made us feel welcome. He also introduced us to Soca music which will be in our regular rotation.||To make up for the lack of beach, the entertainment and service were top notch. We spent most of our time at the pools participating in various activities organized by the fun entertainment staff. My husband lived his best resort life getting to know everyone. Special shout out to our entertainment friends Ritchie, Keisun, and CJ. They kept us entertained and laughing. (CJ we hope you get promoted from trainee soon!) We also played pickle ball most mornings, water aerobics, and some participated in the trail hike.||Lastly, the food and drinks. There were a ton of options with all of the restaurants and they were very good. The 2 buffet nights were just ok. We arrived around 7:00 and they were out of some things. We ran into Jean Claude and he was so friendly and genuinely cared about our feedback about the food and beverage. We also did a private dinner to celebrate my mother's 80th birthday. Thank you Gina for the fantastic service. You made it special for us. Lastly, thanks to Edd (Ed Double D) for all of Piton beer and mangos and Edward for the drinks in the lobby and upstairs bar. It was great getting to know you all.

The people working the resort are great. We were here over Christmas and the fact that they were so nice and working on their holiday speaks volumes. So many cool stories to hear from them all. Take the time to ask. Rooms are not bad. Humid as hell but how can you fix that in a place like st Lucia. The negative? The food. It was pretty meh in the buffet and felt like it was a horrible experience trying to book a restaurant. Stay here for the great location. Only other downer is the taxi time to places but with good drivers and people that was nothing to worry about

Me and my significant other stayed at Coconut Bay Harmony for 5 nights and 6 days. We enjoyed every single minute of the hospitality and entertainment that the staff provided. All the staff were welcoming and helpful. The food in any location serving food was fresh and delicious. We tried to visit all parts of the property, even the petting zoo. This resort grounds is massive and impossible to not fit everyone's expectations. We also did the land and sea tour and it was AMAZING. Having a chance to soak up sun in the Caribbean sea and culture in Soufriere. Great experience overall. Thank you to all the staff especially the bartenders Dee and Dillon (you guys showed us a good time).

I just got back yesterday from a week at Coconut Bay resort. I took my three married children and their spouses and four grandchildren ages one to four. I wanted to write this review because the experience I had was so wonderful and for anyone that wants to spend time with your family And have your different ages all find things and places to enjoy at the resort was amazing. we all stayed next to each other on the first floor, and I was greeted in the mornings by my grandchildren knocking on my door. We were so close to all the activities, but never felt that it was overcrowded or noisy. My son is married with no children yet he Had plenty of choices of activities even with staying on the splash side. We did the land and see excursion and that was excellent. When the beach was full of seaweed, they took us to the Caribbean side, which was a 15 minute drive no charge and we snorkel and Enjoyed the calm Waters. The children mostly played in the pools, but did do the activities at the children’s club and had a blast. The two specialty nights were fun, Caribbean night and country night. Every night we would go listen in the lobby to the entertainment and enjoy dancing. The employees were so accommodating. The airport is a five minute drive to the hotel. The place was well cared for and very clean. The specialty restaurants were delicious. The only negative was the unnatural amount of seaweed that has become a phenomenon in the Caribbean..

The staff was so kind and amazing. Every morning, I would come down stairs to the lobby, Kianda and Donnage would greet me ask me about my day ensuring that i will have a great time in St Lucia. They were very helpful with everything that my guest and I needed and would hesitate to answer the million questions that i asked them. For the house keeping services, Amanda was such a sweetheart and we would ask for services, we came back to an exceptional room! she was also very kind and everytime she sees us she would say Hello. Everyone when my friends and I go downstairs to have breakfast, Brad hosted us and he was the absolute best!! He was funny and took great care of us. We looked forward to coming down for breakfast every morning! Coconut Bay was a fun experience. I can truthfully say that We felt comfortable, created memories and felt we were at home away from home!

We loved our stay at Coconut Bay! The reason for the 4⭐️ and not 5 was because of the beach. The hotel was very accommodating in providing a shuttle to 🏖️Laborie Beach, which we used 3 days. Book this shuttle 24 hours in advance if you want the morning times. They have great 🤿snorkeling here! Bring a banana or hard boiled egg and you will see this fish eat right in front of you! They have security, a tent, chairs, cooler filled with water, beer, sodas provided by the hotel. We felt very safe here, locals didn’t bother you. The shuttle was a 15 min ride, highly recommend! ||Excursion: we did the 1/2 day piton sail and snorkel. This was on a catamaran, you sail 45 min up the west side of the coast. Great time! You visit two snorkel sites! Probably the best snorkeling we have been to. There is a current, if you’re not a strong swimmer grab a vest. ||Hotel: such a great time! Wonderful for families. There’s tons of stuff to do for the kids. They have tie dye, pool, ping pong, musical chairs, bingo, foam party, teen club with gaming and table games. Did I mention the VERY lazy river? Or the water slides! We had a group of six kids and six adults. The kids were entertained the whole time, loving the water park. ||Food: we don’t vacation for the food, but it was very good here! Check out all the lunch eateries, jerk house was our favorite! Flip flop also had food throughout the afternoon for later |snacks.||Dinners: you need a collar shirt for calabash. Silk you can wear a nice t-|shirt. You can wear nice cargo shorts, pants aren’t necessary for men. Italian was more casual. Def check out Tyron at the beach bar!!! It’s a great scene despite the beach, cool vibe and there’s a great burger shack from 11-2pm there! ||We stayed on the conceirge 4th floor. I thought it was worth with the extra money. They helped us with check in, restaurant bookings, and all my other questions. Easy check in and check out. On Wednesday night there’s a family pirate dinner, which was so much fun and a five min shuttle ride to the beach. |There’s two US outlets already in the room, but we still packed the G adapter, which we only used to charge in the airport. |In conclusion, this is a great hotel! Book it!

This was one of the most difficult hotel reviews I’ve written because it’s such a mixed experience. Some parts of the hotel have been beautifully renovated, while others feel very dated, which creates a real contrast. Likewise, customer service is a real mix.||The Positives| • Water park: The lazy river and two slides are well maintained and enjoyed by both kids and adults. A definite highlight for families.| • À la carte dining: Some of the food was excellent. At the Italian restaurant, the prawn cocktail (not traditional, but outstanding nonetheless) and the steak were both fantastic. Sushi restaurant was excellent, shout out to Shass for her customer service. Overall, the à la carte restaurants stood out and really made the dining experience.| • Housekeeping: A special thank you to Sepherine in the family block (floor 4). Although the room itself wasn’t amazing, her housekeeping was impeccable, and having a spotless space made a big difference.||The Not So Good| • Renovation contrast: Some areas, such as the sushi restaurant and upstairs bar, feel fresh and modern, but other areas, like the lobby and buffet restaurant, are stuck in the 90s. The buffet in particular feels dated, which impacts the overall dining experience.||• The lobby: is very hot and would benefit from A/C as the fans do little to help the humidity and heat. || • Buffet food: Very hit and miss. While some hot dishes (like the grilled mahi mahi) were excellent, the salmon at breakfast, hot dishes, and breakfast eggs were poor quality compared to other 4* hotels and definitely a 3*. Egg dishes were greasy, juices weren’t freshly squeezed (all had added sugar), though fresh smoothies were a saving grace. Without the à la cartes, the food would have been disappointing.| • Reservation limits: Unlike most large all-inclusive resorts, this hotel limits the number of à la carte reservations per stay. While the intention may be to share access fairly, in reality it restricts guests from enjoying the hotel’s best dining options.| • Customer service inconsistency: Service ranged from excellent to poor depending on the staff member:| • Entertainment club: Mel was rude and aggressive during a Bocce ball game—ignoring rules, making guests keep score, some guests walked away in frustration.|- otherwise, there is a good range of activities for kids and adults which is a plus. | • Reception: Billy refused to let me use the front desk phone for an international call, despite the desk being quiet and no guests waiting until I insisted. This felt unnecessarily unhelpful.| • Water slides: The male staff member supervising the slides was impatient and dismissive. When my child politely asked if he could go (after not hearing the first instruction), the staff member grunted “wait” and even said “I don’t care.” This was not only unprofessional but unnecessarily rude toward children.|• Overall, there is a real mix in customer service across the resort. ||On the whole : |For families, the location is convenient with its proximity to the airport. However, for the price based on my past experiences, your money would stretch further in destinations like the Dominican Republic, Mexico, or Jamaica, where standards are consistently higher

Serenity at Coconut bay far exceed our expectations. We wanted a trip to simply relax poolside and enjoy our days, and we got just that. The resort is beautifully maintained, and the staff go above and beyond to ensure you have a wonderful trip. Kimberly, Ethan, Ray, Kevin, and the entire Greenhouse staff were extremely helpful throughout our stay. Also, be sure to ask for Abigail at the spa- she’s the best! We hope we’re lucky enough to visit again in the future.