Coconut Palms Resort & Diamond Casino

The staff were all very friendly and the hotel has a beautiful view with a large dining table that’s great for team meals, but guests need to bring their own food as no breakfast or snacks are provided. Unfortunately, cleanliness was an issue, coz I found dead cockroaches in the pool and along the path to the room. The room felt rather small for two people, the price is on mid side, and the location is quite far from shops and restaurants. With such friendly staff and nice scenery, this place has potential if cleanliness and facilities improve.

Absolute crud! Hot water took 5-10mins to work, and then the shower head broke anyway. No blankets provided, and the room is so small I felt like I was in prison (no effort to decorate or create comfort settings either). Rotting timber door frames. The cigarette smoke from their casino caused me to have asthma all night. The staff were lovely and tried their best to fix the things that were wrong, but clearly management doesn't give them much to work with. I wish I took photos as the ones online don't show how bad it is (or how small the rooms are) but I was in such a hurry to move to another resort I forgot. We got our bond back but was only refunded for the 2 nights we did stay there and not the other 4 nights we then cancelled. It's also located near a correctional facility. Please choose somewhere else and support local (or at least Aussie) owned resorts.

This was an overnight accommodation provided by an airline. Whilst they tried to provide as best they could it was not too efficient. Took ages to get us all to our rooms. Then last ones had to share a room! Room promised kettle and tea making facilities. Didn’t eventuate. Tv was Chinese character only and not set up. The included meals was a local takeaway that turned up cold and not that appetizing. But bed was comfy and clean and ac worked so not all bad.

We ended up at The Coconut because we had no other choice, but unfortunately, I wouldn’t recommend it. The atmosphere feels cold and a bit sad as soon as you walk in. The only warm part of the experience was the staff, the reception team and night guard were kind and helpful, and we really appreciated them. But the overall vibe of the hotel just isn’t good. It’s very basic and definitely doesn’t justify the price, we paid 9100 Vatu for one night, and the room felt glacial, both literally and in vibe. We did everything we could to spend as little time there as possible. It’s not a place we’d choose again.

As for the employees, reception and maintenance staff, nothing to say. The staff is welcoming, available and attentive to customer needs. Thanks to daniella, Lisa, rina, Soise, Carolina and the others I couldn't mention for your kindness and the whole team in general.There are still a few areas for improvement, notably the possibility of eating at the hotel and breakfast. On the payment system, it would be a plus to pay deposits by credit card. Put in a container to filter the undrinkable tap water. Availability of tea and coffee.

The hotel is adequate. It was an unpleasant surprise that none of the rooms have refrigerators. And a bit of an indignity when you check out. You have to wait around for someone to go check your room to make sure you haven't destroyed it.

The room was very clean n everything felt new, but yeah, the vibe was a bit off, but overall it’s still a great place for budget travelers.

My daughter in law booked my 3 days stay in Cocount Palm resort.|I found hotel very tidy neat and clean with comfortable accommodation.|Above all the service and support provided by Carline and Daniella helped and respected as much as real children.|We were old couple of with 75&69 years age.|They supported and helped us in all aspects .|We will never forget their behaviour and advise tourist to stay Coconut Palm resort Port Vila.|From|Bashir Ahmed .