P. N. P.
Yelp
I struggled last night trying to decide if I should write this review on our experience last night at Coco's. With the single star rating system, it makes it even more difficult because everything about our experience last night was 5 Star wonderful, except for the dismount. When we arrived, the host was super friendly as he promptly took us to our table. Our waitress, Jessica, didn't waste any time taking our drink and appetizer order. The food was delicious as always. And then, the bill arrived.
Now, I realize as we all grapple with the cost of inflation, prices continue to surprise us. Still, we understand and support these small businesses as they adjust for their cost of doing business. And please understand, my issue is not at all about the prices. That said, we now have begun to notice the added Credit Card Fee or Technology Fee as a final line item on the bill.
By attempting to be more transparent and treating this as a separate line item rather than including it in the menu pricing, the serving staff is placed in an awkward position to deduct that fee from cash paying customers which did not happen last night.
Was it unintentional or perhaps Coco's policy is to apply this fee to all transactions regardless of payment method. The small amount did not warrant investigation.
My hope is that the outcome from this review will be to encourage the readers to eat at Coco's and, if you are a cash buyer, be mindful of the transaction.
Credit card fees are nothing new and have been included in the cost of business since the dawn of credit cards. What is new, however, is the illusion that only now, vendors are being assessed and passing these costs on to the consumers.
Coco's, please adjust your prices as needed to cover this cost as you have done in past years and drop the nonsense fee. You have smart customers and we will appreciate you that much more.