Katie P.
Yelp
Give Danusha a raise!!! (Forgive me if I'm spelling her name wrong)
This is one of the two locations they have
It's very self sufficient, they do not have a full time staff on site though their response time through email is exemplary though if you message through the app they have you download (Goki) you won't get a response. If you would like more of an independent stay, meaning you stick with yourself or your group, this would be a good choice.
The kitchen is self-service and full of everything needed (except your own food). There seems to be an unspoken rule to be quiet and not interact down there, more like study hall than a hang out space.
No breakfast on site but next door is a Wetherspoon's location with cheap breakfast and unlimited coffee/hot drinks for £1.45. The Hub for Premier Inn is very close with £5 continental breakfast (all you can eat and drink).
The location is in the center of what you'd want to do, go over to Calton Hill/Holyrood/Royal Mile, Old Town and the Castle, up and over to Dean's Village or the Botanical Gardens.
They have a full-time housekeeper, Danusha, who comes every five days a week which I thought was simply amazing and wonderful. The showers were nice and hot, if not a bit soft. I stayed for two weeks and showered different times in the day and with another occupied stall and I never had to deal with cold or lukewarm water. Since it is more of a self-sufficient stay, people were more prone to clean up after themselves in public spaces (at least on my floor).
On Danusha's off days there was a man who came in place of her. I first met him when I went downstairs one morning to ask about laundry. Later on that same morning he came to do the chores but did not knock or announce himself and I only knew he was on my level because my door unlocked and opened he just said "housekeeping" with my door open already and he came into my room, walked right in without asking if it was alright and let the door close with him and myself in the room alone. I'm sorry but I'm from America and this is not a normal or safe situation for me. From then on I try to get out of my room before housekeeping comes.
Laundry is a strange deal, there's not a convenient time to do it and there aren't specific hours posted but housekeeping does laundry until about 4/5pm. Once I asked the part-time housekeeper about laundry and where it was and it seemed as if I wasn't allowed to know about the laundry nor do it, though while emailing I was given a code and told it was free on-site. Then that same instance he told me in a very...blunt way that he needs to use the laundry and I could use it in the afternoon when he was done. I understand they need to work alongside the guests, but he was not welcoming or kind at all.
What's difficult is there's no sign up, no timetable, and to do one load it takes upwards of 3+ hours because it doesn't dry the clothes the entire way.
Also be aware that these walls and floors are very thin, even through earplugs you can hear and feel the vibrations. Hopefully when you stay there are considerate people! They have quiet hours 11pm-8am though no one to enforce those hours. I tried to get in touch with them through the app and never heard back from them.
If you want a clean and independent stay, this is your place! If you want more interaction with other travelers, maybe the other location is better!