Passenger12843109606
Google
We have just spent a week here at CODE Samui Hotel and we wanted to give an honest review of our experience here. ||Firstly, when we arrived, check in was very quick and efficient, I arranged ahead for some bubbles and flowers in the room as we were celebrating my wife's 50th Birthday, this was all present and correct. The room was one of the suites and was huge with the biggest balcony, very clean and comfortable. The downsides to the room were that there was a kitchen but no plates, pots or pans in case we would have wanted to cook a meal at any point and also one of the cupboard doors was damaged quite badly, but these are minor points really. ||The hotel itself is for the most part, very well equipped, clean and tidy too. The staff are truly amazing, one of the guys is called Lay and he is an absolute gem, a real credit to his employers, we spoke to the manager Ruby on a number of occasions too and she was also very nice, happy to stop and chat and see how we were all doing and listen to any of our praises or Indeed concerns. ||As the week went by, we found breakfast to be of a good quality, the location of the hotel means that you don't have any rowdy behaviour, all the guests seem very happy and content in their surroundings. All in all, it is especially for the price we paid a very, very good hotel, but... There are some points we would like to make. ||Firstly, on check in we were told that there was a Sauna and Steam Room, neither of which worked all week, we use Saunas and Steam Rooms very regularly and would have liked them to be working, we were constantly told they were or would be working, but they weren't. As of us checking out today, the reception staff were still telling new guests that there was a Sauna and Steam Room they could use, which as they know that they don't work, they aren't being honest.||The position of the hotel means that at this time of year there is only one small area next to the pool where there is any sun at all, usually by 7.30am someone has claimed it meaning that if you want to get some sun you will need to leave the hotel, which was OK for us most days, but we've heard a few people complaining about it and it would have been nice to have a chilled day without having to leave the hotel. There is a space where folk usually park their mopeds at the front of reception which has sun all day, maybe something could be done with that to allow people to relax down there and get some sun at the same time too!?||When my wife wanted to use the Spa she was going to book a body scrub but was told that this was only available as a package then when she tried to book a package she was told it wasn't available, they could only do a massage, even though the body scrub is listed on the menu as a separate item.||The rug in the lounge area of our room was really quite dirty, more like ground in stains which really should have meant the rug was replaced. ||Finally, upon checking out, the reception team asked housekeeping to check our room and they found a cracked glass in the sink which is fair enough, but it was the fact that they tried to charge me 150 baht for the glass when we have spent the week here, had a 5000+ baht room bill and we'd spent a fortune behind the bar, not to mention that the Steam Room and Sauna hadn't worked all week. For me, on principle this left a slightly bitter taste in the mouth and as far as customer service is concerned I feel was pretty poor. ||In summary, a great hotel, fantastic location of you're looking for something a little quieter than the main places in Koh Samui with good links, especially if you hire a moped. The staff were absolutely fabulous with Lay being a particular highlight. There are a few points where things could have just been tightened up, where the customer could be put first and the 4/5 would have been a very easy 5/5.||Thanks to everyone at CODE Samui for a fantastic week on the island and in the hotel, just a couple of little changes here and there and it would have been pretty much perfect.
