J K.
Yelp
I've wanted to try Coffee Room at so many times since I've moved here and after today's experience, I probably never will.
I live in the area and finally got the chance to walk out and visit this shop. I was a little early and waited around for the shop to open. Let me clarify and state the fact that the website, the shop doors and even Yelp states that Coffee Room's hours today are 9 AM. I walked in at 9 AM and greeted the lady behind the counter. She was rude, did not smile and gave me the attitude and a responses of what seemed liked, "What do you think you are doing, you idiot?" I didn't understand what she was saying and told her in Czech that I speak the language poorly. So she proceeded to tell me that, "We are closed. We open at 9:30.". I mentioned that the door said 9 AM and she basically was like I don't care, leave.
This is truly unfortunate. Not only did you loose my business and future business (I spend lots of time at coffee shops), but during the time that I was waiting and after I left, you lost four other customers who tried to go in and were turned out. I think the business owners need to realize how their employees are lacking in basic customer service skills. Plus, this really isn't a time to be turning away business. You know, basic economic practices, but who knows. Maybe you can afford to lose business during these hectic and unknown times.