Chelsea L.
Yelp
I stayed at the Colcord last year and found it to be a fabulous hotel. I'm not sure what changed, but when I stayed this year I was extremely disappointed.
The first issue upon entering the room was a terrible musty smell that lingered throughout the room. There were small hairs in the sink bowl as if someone had shaved and the sink had not been properly cleaned. The walls were dinged up, there were drips of something on the painted walls, and there was an oily patch on the window (as though someone had pressed their face against the glass). There were fingerprints all over the handles of the minibar, the glass surfaces were dusty and fingerprinted, and the furniture was all chipped. The hotel windows were so filthy I could barely see out of them.
But by far the worst thing I found was a fingernail inside of the plastic wrapped bar glass. Let me repeat myself: I found a human FINGERNAIL inside of the glass that was supposedly cleaned and sanitized, then wrapped in plastic. That is absolutely unacceptable and disgusting. There is a sticker on the bathroom mirror stating "Hilton CleanStay". If this room was so well cleaned, why were there beard trimmings and a fingernail clipping in my "clean" room?
I paid $28 for valet parking, yet there was no valet on duty when I needed my car in the morning. We waited outside for the valet for several minutes, assuming the valet was out getting another car, before realizing no one was coming. I had to speak to the front desk agent who informed me there was no valet. The front desk agent had to go get our car. No valet helped us unload or load our vehicle. So what exactly am I being charged for?
This is not the Colcord I remember from last year. If I had known that I was booking a subpar hotel, I would have looked elsewhere. I may as well have booked a budget motel. I have attached photos of the things I commented on, although all you need to do is take a quick look at room 1103 to see everything. I am very upset that I have been charged for an upscale hotel room but been given a budget motel room.
I stayed at the Colcord last year and found it to be a fabulous hotel. I'm not sure what changed, but when I stayed this year I was extremely disappointed.
The first issue upon entering the room was a terrible musty smell that lingered throughout the room. There were small hairs in the sink bowl as if someone had shaved and the sink had not been properly cleaned. The walls were dinged up, there were drips of something on the painted walls, and there was an oily patch on the window (as though someone had pressed their face against the glass). There were fingerprints all over the handles of the minibar, the glass surfaces were dusty and fingerprinted, and the furniture was all chipped. The hotel windows were so filthy I could barely see out of them.
But by far the worst thing I found was a fingernail inside of the plastic wrapped bar glass. Let me repeat myself: I found a human FINGERNAIL inside of the glass that was supposedly cleaned and sanitized, then wrapped in plastic. That is absolutely unacceptable and disgusting. There is a sticker on the bathroom mirror stating "Hilton CleanStay". If this room was so well cleaned, why were there beard trimmings and a fingernail clipping in my "clean" room?
I paid $28 for valet parking, yet there was no valet on duty when I needed my car in the morning. We waited outside for the valet for several minutes, assuming the valet was out getting another car, before realizing no one was coming. I had to speak to the front desk agent who informed me there was no valet. The front desk agent had to go get our car. No valet helped us unload or load our vehicle. So what exactly am I being charged for?
This is not the Colcord I remember from last year. If I had known that I was booking a subpar hotel, I would have looked elsewhere. I may as well have booked a budget motel. I
