Cold Stone Creamery

Cold Stone Creamery never fails to deliver when I’m in the mood for something indulgent. The moment you walk in, you're greeted by the sweet aroma of freshly mixed waffle cones and the cheerful hum of the staff behind the counter. It’s a fun, upbeat environment that always lifts your mood. Their display of ice cream mix-ins is colorful and inviting—everything from brownies and cookie dough to fruit and candy. I ordered their “Birthday Cake Remix” and it was just as rich and delicious as I remembered. The ice cream was smooth and creamy, and the mix-ins were fresh and well-balanced. Watching the staff mix it all together on the cold granite slab is part of the fun—there’s a bit of a performance to it that makes the visit feel special. My kids love seeing their creations come to life. Customer service was friendly and helpful. The young man behind the counter offered helpful suggestions when I was undecided and was patient as my kids debated their toppings. Everyone seemed to be enjoying their time there, both staff and customers. The vibe was welcoming, and the team was clearly trying to keep the energy positive and upbeat. That said, there’s a reason I’m giving it four stars instead of five. The prices are definitely on the high side, especially for families. A couple of ice cream cups and cones with mix-ins can quickly run up the bill. I don’t mind paying more for quality, but it does make it more of a special-occasion treat than a regular stop. Another small issue was the cleanliness of the seating area. While the counter and prep area were spotless, a few of the tables hadn’t been wiped down and the trash bin was starting to overflow. It wasn’t a major deal, but it stood out a bit given the otherwise polished presentation. A little more attention to detail here would have bumped the experience up a notch. Despite those small drawbacks, the quality of the ice cream and the fun atmosphere make Cold Stone a winner. They offer so many customizable options, so there’s really something for everyone. Whether you're a fan of classic vanilla or want to go wild with mix-ins and flavors, Cold Stone gives you room to be creative. Overall, I’d absolutely come back. Cold Stone Creamery is a great place to treat yourself or celebrate something small with the family. I may not give it a full five stars this time, but it’s still one of our favorite ice cream spots. Looking forward to our next visit—and maybe trying a new flavor combo!

This is my first time coming to Cold Stone, and I gotta say, this is without a doubt, the best ice cream I ever had in my life. They have a variety of flavors, and I had to try the cotton candy and the cake batter flavors, and to my surprise, they are the best ones I ever had. The cake batter is now my new favorite ice cream flavor. The staff here is also very friendly. I definitely will be back whenever it’s getting hot during the summer.

Every time I’ve come here, I ask them to enter my phone number for reward points. The past two visits I have given them my phone number and both times when I check the app, nothing was earned. Not sure if they secretly avoid entering phone numbers or keep mistyping. I haven’t had this issue with other cold stone stores.

Amazing ice cream, they have a new kulfi flavor and it is amazing! To all my Indian folks make sure you try it!! Staff and owner are so friendly. Can't wait to come back for a sweet treat!

highly questioning the cleanliness at this cold stone. saw the employees touching ice cream without wearing gloves, and there was an employee who was touching dollar bills, and not changing her glove before touching someone else’s ice cream. The waffle cones we got were very stale and seemed old.

Exceptional service, Pablo served me today on my visit & he was wonderful! Very nice greeting upon arrival, patient with us as we were unsure of what we wanted and even offered us to sample flavors and overall great experience!

My server was Maddy today! She was very sweet! She was patient with my order and even giggled at my silliness with me! She was a delight! Maddy is awesome! She was fast, and very kind! Thank you for my wonderful ice cream Maddy! And for your awesome service!!

I made a stop at Cold Stone Creamery in Ceres while leaving town. I had a fantastic experience with Raj, who took my order. He mentioned he had just been in San Francisco, and we both agreed it was beautiful there. We talked about the wildfires down south and had a wonderful conversation. I'm really glad I stopped by; I loved my ice cream with mix ins, and it was absolutely delicious!

Ice creams had a strange texture this time around. also had a fridge kind of taste to them. We go to cold stone a lot and we've never encountered this until today. Idk if it just wasn't fresh, or if there was an issue in producing of it or where it was stored but just a note for something to check on ! Otherwise previous visits have been good with ice cream quality !

One employee on a Saturday night? I walked in to buy a premade ice cream cake and stood in a long line with one poor employee trying to keep up the best she could.

Just a follow up to my review that I left I was contacted by the business manager (did not get her name) a very good phone call and they apologized again which was probably what I was looking for the manager was very cordial and the call went very well she told me that I could come in any time for a replacement cake and I said I might or I might not only because I am very busy and run a couple businesses myself so I think the conversation went very well and I will return to that location again Thanks Much

A happy place for all ages; kids and adults we loved the customer service in this location especially when the owner comes out and greets their customers. He made our selection very easy, and was very patient with children esp after they tried almost all the flavors. We love this place!

Worst CS that we ever had as a business. We order the family packs worth over $100 of ice creams. We received the wrong flavors and mix-ins. When reaching back to the Manager of the Ceres store, I was told "Mam you do not understand I prepared that order and nothing was wrong. " he kept cutting me off and didn't want to refund or repair the mistakes. It was rude and unprofessional. When I suggested sending pictures of our order, he refused. Will not reorder again. Our business will not reorder from this company.

No way in hell this place is real. I believe the whole staff dropped acid before the shift. One employee called her boyfriend daddy in front of the customers and as i walked in one of the employees greeted my partner and I, took our order interacted with us for around 5 minutes then left us at the register for 10 minutes then when we asked if she was gonna ring us up she didn't remember us and asked what she can get for us i shit you not..... like no recollection of the events that just happened also it wasn't busy at all like 3 customers and 5 people in staff who were all twacked tf out

Soscant and Kabir!!! Holy shit they have great customer service! I would recommend to you all to visit this location.

I came in with my friends and Julissa Mendoza attended us. AMAZING service and great ice cream. She's really funny too. Very fun to hangout here, definitely recommend.

Great service and friendly staff! Best experience at Cold Stone! The ice cream is amazing too!

My favorite place for ice cream, very nice and large store, great location and service, will definitely will be going again.

The quality of icecream is just so damn good. The customer service is top notch. And boy they have really good icecream. So glad they opened up. Keep it up guys!!