Cold Stone Creamery

Yes, Cold Stone might be a franchise, but this location feels anything but ordinary thanks to Micheal.. the heart and soul of the shop! He’s there almost every day, always greeting customers with a warm smile and adding a personal, welcoming touch that makes you want to keep coming back. And YES, they have the famous CHOCO TACO everyone’s been raving about on TikTok! Just make sure to come early because they do sell out fast. Ice cream is great, service is even better. Micheal makes this spot feel like your neighborhood go-to.

Very creamy and tasty ice cream! The store was very clean and has nice colorful signs showing all the menu options. The service was excellent, they were very nice and helpful. The ice cream was fantastic as usual. Love coming here, especially during the summer.

I went in tonight to buy 3 ice cream’s and they were delicious. The service from the gentleman was delightful. Thank you for a great experience. Spend $30

I walked in for the recent Mario franchise promo. I talked with the staff about the promo and giving some visual aid for effective communication. The staff was friendly, informed on the matter, and was kind enough to help with my request ensuring a welcoming presence. I've handled Nintendo promos and in certain cases, the associates are fairly unreceptive and uninformed despite my thorough and probative insights. This circumstance was exceptional. In addition, while at the eatery, I noticed that this hospitality was distributed to other customers. I highly recommend this store to anyone who wants top quality ice cream and unparalleled hospitality to boot.

They gave us free samples when we ordered by Uber. It is small things but it feels us happy and we can tell their good service.

I’m not sure what it is about this location but anytime I order delivery they mess up the toppings. It’s either toppings missing, skimped, or both. You pay $2.50 per additional topping and they’re still skipping??? Management stop being greedy. It’s over 20$ for ice cream. Location is in a great spot. Store is kept clean. Staff are nice. Would buy from here again. I just won’t be ordering delivery anymore.

Why is it so hot in here Honestly it’s inhumane to have your workers in these conditions!!! It’s 7/21/25, it’s summer! Your workers were great and all deserve a raise

Ok ice cream,not bad but nothing special.7$ this cup(its German chocolate smth signature but without the cone)

It is American style ice cream, but it taste very good. I feel that it is a little bit sweet, but I love it.

Ice cream cupcake box: 4/5 double chocolate- chocolate anything is great, esp double chocolate 3/5 sweet cream- decent 2/5 cake batter- too sweet

The food is amazing It was magnificent I love coming here no flaws in the food for me. The servers are the best but this one gave us a question none asks us before. The design of this cold sone is amazing.

It's not super convenient on public transit. I had a Lyft credit that was expiring and wanted to try a Cold Stone ice cream cake since I'd never had one, dismissing the notion immediately as too expensive. An unexpected paying gig made me decide to finally try one so I went. Staff was friendly and they're right on top of online orders since my item was ready when they said it would be. The location itself was clean and not crowded but I didn't like a random woman with a child panhandling and assuming I was going to buy ice cream for her kid when I said I had no cash and never made that particular offer. Being accosted like that was not cool so if this woman has done this to others visiting this location the staff needs to be made aware of it. I realized the cake itself wasn't really for me but I'm glad this location exists and that I was able to have an ice cream cake to try one for myself. FYI, the large size cake is a lot for one person and will likely last a while if you have a smaller stomach.

Solid spot for ice cream! I came to this cold stone location and it did not disappoint! The location is not busy. They are attentive and quick! They are willing to make substitutes. I ordered the mud pie mojo and the birthday cake remix! I would recommend both!

Decisions decisions! Yummy ice cream. Perfect for my 6 year old on a hot day in July. Gummie bears and cotton candy his fav!

I cannot believe how small this $10 "creation" was. My add-in was fudge (there was barely ANY) and I paid extra to have whip cream. This is what was delivered. Unreal!

The banana ice cream never fails here for me. They give a great portion and excellent service.

Super disappointed with the service. We called about 30 minutes ahead to make sure that Coldstone was open and they said yes but only for delivery or pick up on Seamless. We ordered on seamless and about 25 minutes later we go to pick it up. There are 3 people working behind the counter. When my sister goes in and asked about the order the man behind the counter was rude, saying "We aren't Dunkin' Donuts" completely uncalled for and unprovoked. So after another 20 minute wait we go back inside and again are met with rudeness. they tell us we have to wait outside while another man was waiting in the lobby... wow okay. I stayed inside and waited another 10 minutes and finally my order was done. I understand that there is a pandemic going on and that it can be stressful, but there is no reason for the staff to be rude off the bat... And if they were that busy they could have let us know that when we called almost an hour before. Definitely won't be returning to this location and i don't recommend that anyone reading this goes here. Try Van Leeuwen's or OddFellows, fresh home made ice cream with no attitude.

I've only had shakes here and never have I had ice cream! But yesterday I was being adventurous!!! Hahaha However, the menu is super overwhelming! But Carl was sooooooooo patient! He took his time, explained my options and let me taste different flavors... by the time I was done -- OMG! Best ice cream ever! I order the coffee lover with pecans and caramel! WOW! Make sure to stop by and pay them a visit! Their customer service is superb!

Haven't been here in a long time and was really looking forward to it. I always get cheesecake with brownie bits in it ever since Ben and Jerry's stop making it. I got a medium waffle bowl with whipped cream. I'm not sure what you think whipped cream constitutes but whatever was laid on top of my $9.00 concoction was so artificial tasting it ruined the whole thing. I don't remember a cold stone dish tasting so awful and artificial and being so expensive!!

Classic cold stone ice cream here . super clean store and freindly staff.i always order the cake batter ice cream in a waffle cone with choc shavings

Stopped in here for a sweet treat while visiting and walking around Astoria. This location was not busy at all and the service was good. As with any cold stone creamery they offer tons of selections and creations. You can also make your own! I ordered a birthday cake option and it did not disappoint! Very delicious! They also have a cell phone charging dock- that's a perk!

$5 dollars for a small ice cream with just one topping. Each extra topping is an additional 99 cents. Way overpriced and ice cream was tasteless. I haven't tried other items such as cakes, shakes but thumbs down for the ice cream.

Cold Stone ice cream is delicious! Lots of choices (maybe too many!) I usually get the "like it" size of cake batter with gummy bear, sprinkles and cake affine. So delicious! The staff in this location are always friendly and seem very happy. Store is clean.

This is a new store filled with friendly staff. Came in on a rainy Saturday night after discovering the other Astoria location has been closed down. This location in the heart of Astoria, on Steinway, is a large store filled with ice cream,happy kids and their parents. After a quick wait, and using hand gestures ( I have no voice) I was able to get a quart size of the lobster bisque. For $21.00 I can say it's worth it. When I'm feeling better, I'll come back for the ice cream. Parking is a challenge so be patient.

I love cold stone but this location is always very VERY hot inside during summer. I dont know why they keep it hot there. Outside was already over 90 degree. They should keep the AC's temperature lower. The large ice cream is almost $10 so for the price I think they can keep the store cool for the customers, right? There ice cream is really good though. I like with chocolate dipped ice cream corn. Yummy! They open late so I can't stop getting my night snack.

Absolutely brutal customer service. Had an issue with a postmates order and the manager could not have been more rude. Highly insulting and unprofessional before hanging up on me. I'll never use these gimps for a party ever again. Useless beyond measure.

The ice cream here is absolutely delicious! The staff was so great and kind. I love the cheesecake fantasy it is my favorite. My friend got one with cookie dough in it and there were huge bites of cookie dough! Staff really did a great job making me feel safe while in the store with pandemic going on!

Cold stone is a life saver So I just had a delicious mint oreo mix ice cream, which was amazing and a hot coffee with it. Mixed the coffee with the ice cream (mmmm) then I left and went to CVS. Like 30 minutes later I realized I didn't have my backpack with me and started freaking. So I called Cold Stone asap and asked if I left it there. Luckily the manager said he saw it and asked how the heck I didn't realize I had it because it's so incredibly heavy... And said he had it behind the counter. He is a life saver and I seriously owe him a lot. My laptop and hard drives and footage I shoot for my work was in there. I'd be totally screwed if I lost that. Cold stone is great and the manager is the best manager I've interacted with in service and niceness in Nyc! Thank you

I stopped by this Cold Stone Location for a Strawberry Passion ice cream cake for Mother's Day. The service was fine, but when I got home and cut into the cake it was stale, hard and there was an after taste that was unpleasant to the palate. I bought this for an event and all the guest were alarmed by the taste. I hope that none of my guest will become ill due to Cold Stone's lack of quality control. This is the first time I've ever experienced this and I hope that Cold Stone will make an effort to ensure that this doesn't happen to future patrons. Furthermore, the cold stone website doesn't allow me to make a complaint on the site, I'm not sure if it's servers are down, but the complaint page will not load.

Omg they are so nice here ! Lol but really I love the ice cream here especially the Our Strawberry Blonde it is sooooo good

This Cold Stone was really clean and the staff was super friendly. I had a create your own with mix ins. It seems a bit pricey but well worth the $$. I liked that they had hot coffee and there's also a Soup Man in this store - several varieties of soups and sandwiches. Worth the trip, I'll be back. Best ice cream ever!

This is the new location for the former store that used to be on Broadway in Astoria and owned by the same manager. There are two downsides to this store and its location, they have not been able to set up a free wi-fi system and the new location is a little more inconvenient than the previous location. I still plan to come here once in a while.

Great ice cream. They have the best icecream pies and they have ice cream cupcakes! Really great service. Parking sucks though.

This cold stone recently opened and has been pretty convenient for me as its 4 mins away from my apt (good and bad, actually). the people that take the orders are quite pleasant and have treated me well every time I have visited. some of my favs are the founders favorite, our strawberry blonde, and apple pie a la cold stone. definitely drop by if you're in the area!

Atmosphere is nice and cozy But the reason I'm here is food I ordered a turkey chili soup and it tasted like can soup on a hot summer day. I'm a cook and even the smell was screaming at me to just don't try it. I wouldn't advice you to buy it but if you feel like having that taste in your mouth for some hours please do, after all, you get what you paid for.

Hands down the best ice cream in Astoria. The only place I want to go when I'm craving something sweet.

Super clean, super nice and delicious ice cream creations. Get to it. The staff is insanely nice and the manager in particular seems like a great guy. Everything is spacious and the ice cream is as amazing as you would expect from a well-functioning coldstone. Definitely get the new peanut butter cookie batter flavor.

Clean establishment conveniently located right on the corner. Friendly staff. Obviously all the same options as every other store in the franchise. Nothing outstanding positive or negative. Not going to take off stars for delivering on brand promise. With these chains I think it's hard to be exemplary unless you're giving away Love It sizes every 5th customer.

I looovvveeee this place!!! the employees are very kind, and the ice cream is amazing. I highly recommend the Strawberry Blonde with extra caramel yummm.

I Love This Cold Stone They Prices Are Wayyyyy Cheaper Then The Other Cold Stone An They Have All Size Waffle Cup The Guy Was So Polite An Ready To Serve Thanks A lot - Moo

I always get chocolate ice cream with marshmallows and brownie in a waffle cup. I used to frequent this place while in high school and college. I love the atmosphere and the manager is a true gem. He was always kind and accommodating.

Fabulous service and fabulous ice cream. The manager here is one of the most amazing people I've ever had the pleasure to interact with. I don't have enough positive words for this place!

Best cold stone I've ever had, that man must have made this cup of ice cream with love.

I actually come here for the Soups and Sandwich combo deals (Which are actually pretty great) Employees are super friendly, and the service here is top notch! Plus the convenience of it being across the street from my work place (Pure Hart Training center), makes it quick for me to pick up and head back to my desk lol.

This is my first time here, and I have to say it's a great place to go when the temperature is almost 90 degrees like yesterday afternoon. Sorry that this review is a day late. I had the French vanilla and it was very good. They have a nice selection of ice cream and sorbets and frozen yoghurt to choose from. The prices are not bad. I paid less than 6 dollars for a big single scoop on a big waffle cone. The scoop is about the size of a Haagen Daz pint. They also mix different flavors of ice cream with hard bits of candy on a cold granite slab. Definitely will visit as long as the weather is nice and hot.

they really need to change the time on the website. I went there at 11 thinking it closes at 12 but when you go to the store it closes at 10!!!!! Who the hell even closes at 10 on SATURDAYS??!!!! Very angry!!

Enjoyed the experience...kid friendly staff, clean setting ...delicious ice cream...will be coming back for more

My first time trying Cold stone was in New York City! My cousin took me out for Ice- Cream and I was totally up for it! I remember my ice-cream was Vanilla filled with Kit Kat! Delicious!

i like cold stone ice cream but the crowds and the parking or lack of it i don't . on busy steinway st hugging a corner spot and it's the 4th business to open in same spot and i am fairly sure they will be here a while . if you enjoy a bunch of variety of flavors via cone , cup, pie , shake, etc or you can go with shorbet or froyo if you can take lacoste . the stone slab that is use to prepare and mix the ice cream seems gimmicky but it does grab folks attention and i must admit i grabs mine . i am more of a soft ice cream lover but when the occasion arises for a visit with family and friends i don't say no to a double scoop cone of chocolate chip mint and vanilla swirl . the prices ain't that cheap as 4 double cones set uncle sadri ben back over 30 bucks . i don't recommend enjoying your treat inside as its crowded as heck and all the limited tables are filled so take it to go and walk around steinway and enjoy the summer night . P.s the soup man brand is available inside but no one was ordering soup during 95 degree evening .