Cologne Marriott Hotel

We stayed at the Marriott while visiting the Christmas markets. The location is ideal. The staff were all super friendly and helpful. We booked a suite and it was quite spacious. The furniture and decor are simple and a bit out dated. But, the room was functional and comfortable. The turn down service was a very nice touch. The lounge had everything you expect from a Marriott. The staff were really friendly. Breakfast offered a good selection. The parking garage is attached to the hotel. We have a large minivan (5.1m long). The spaces are tight, so we found an empty area and took up two spots. For those bigger cars, you will have to do some fancy maneuvering to avoid scraping the walls. Just take it slow.

Staff: The staff were simply incredible! We arrived a bit later in the evening with our tired little daughter, and they were extremely accommodating ,which really helped. Even when our credit cards had issues, they remained patient and kind throughout. When we checked out, they even gave our daughter a small goody bag such a thoughtful gesture! Breakfast: The breakfast was absolutely amazing. The variety of choices was astounding, everything was fresh and perfectly presented, and the entire area was spotless. I thoroughly enjoyed it! Location: Fantastic location, right in the heart of the city, close to the train station and just a short walk from the magnificent Cologne Cathedral (a must-see!). Bar: The hotel bar is a great spot to unwind after a day in the city. It has a relaxed atmosphere, good drinks, and friendly service, perfect for ending the evening on a pleasant note. Rooms: The rooms were very clean and comfortable, though slightly dated. It might be worth considering some updates in the future, especially for the bathrooms. Overall: We had a wonderful stay and will definitely be coming back. Highly recommended for anyone visiting Cologne!

Like others have noted, check in can take ages. Arrived about 4 pm and there were two long queues. Why they don’t have more staff on the desk? Who knows. One of the lifts was out of action the whole week, so it sometimes took a while to get up or down to the room. Housekeeping were good, but sometimes they forgot water. Breakfast was excellent and the bar service was also very good. My room was really warm. The air conditioning does nothing whatsoever, so you need to open the window. The fan also made an annoying noise. Overall a great location, but the other issues are major downsides.

Perfectly located near the central station and main points of interest. The rooms are spotless and well maintained, and the staff is very supportive — special mention to the Syrian girl at reception, who greeted me with a big smile and was kind in every way. There’s a gym available, though I didn’t use it — no pool available, unfortunately. Breakfast is decent, but there aren't many sweet gluten-free options. Overall, a very positive experience and a hotel I would gladly recommend.

The experience was great from the moment we entered the hotel and were welcomed warmly by Nicholas who checked us in and offered us helpful advice as it was our first time in Cologne. The room was spacious and clean. The beds were comfortable and we always had a good night’s sleep. The WiFi was stable even though our room was at the far end of the hallway. There is a 24hr gym and sauna at the basement floor. The location is very convenient because it is close to the cathedral and the central station and also within walking distance to the Rhine, the old town (Altstadt), and the shopping district (Neumarkt). We will definitely stay here again.

A central 5 star hotel, super clean, the service is excellent and the staff super polite!! The food is also delicious and had so many vegan options!! I would definitely stay again!! The only negative it takes so much time waiting to the reception. Hope they solve this because we were waiting for 10 minutes plus just to pay for a water…

We stayed at the Cologne Marriott and had a wonderful experience. The room was very spacious, modern, and comfortable—perfect for relaxing after a day of sightseeing. The hotel’s location is ideal, just steps from the river, close to the main train station, and only a short walk to the magnificent cathedral. It’s a great choice for both convenience and comfort when visiting Cologne.

Great hotel, good location. The room was good, clean bathtub, spacious. The gym is much better than the average hotel fitness, good machines and dumbbells. The breakfast is very good, quality ingredients, salmon, champion, ham, fruits. Chef is working.

Really spacious and clean rooms, a great breakfast, and centrally located only a few minutes walk from the train station.

Great location. Very close to the Cologne (Koln) cathedral and main train station. Rooms are comfortable, well appointed, and large. Loved the location and the executive lounge was fantastic! Large and served great food and drinks throughout the day. Be sure to enjoy happy hour here.

This property went above and beyond to make our honeymoon very very special. From beautiful wines in our room and then surprise decor for us to return to our room. How wonderful. The lounge was great and the views from it were perfect. This is also a great spot to stay in proximity to the train station and easy to get to.

Very convenient to the DB station, Cologne Cathedral, and nearby restaurants and grocery store. We stayed in the family room- one king bed and a sofa bed a very comfortable and big room. Additionally the lounge access was an added perk that allowed us to save on breakfast and snacks- one of the best Marriott hotels I've stayed in recently.

Great location convenient to the Dom and train station. We were there for the Christmas markets and it was very convenient for the main market by the Dom. Lobby was very nice, beautifully decorated for the holidays and we were greeted with a glass of GLUHWEIN. The staff was friendly and fluent in English. Our room was very nice, clean and well appointed. We had the breakfast one morning, with the omelette station, pastries, fruit, cheese and more. So happy to have a hot breakfast as we found mostly coffee shops on the streets. We would definitely stay here again.

The staff were fantastic, the hotel itself- beautiful and conveniently located to everything. The mattresses could be a lot better by Marriott Bonvoy standards, but other than an uncomfortable sleep this was the best hotel stay we've had in any part of Germany to date. I'd highly recommend!

Excellent all the way around. Fantastic and clean accommodations; adjoining room for the kids. Front desk was very helpful. Lobby and room fresh, inviting and up to date. The bar/lounge was good. Breakfast was great; eggs cooked to order, chilled food were cold and hot foods were hot. Marco provided outstanding customer service, so did the concierge, but I didn't catch his name.

Clean rooms, very pleasant service in both English and German. Cold water (both sparkling and still) flavored with fresh lemon and lime available all day in the lobby - and they don't mind you filling up your water bottles. Crackers, Apples, and Bananas available with bottles of vitamin water are free for everyone during the morning - can't beat a free breakfast and tuck away an extra apple for later as a snack. Restaurant and bar are very expensive - but this is Cologne and a Marriott so what else were you expecting!

I checked in a little after midnight and dropped my bags in my room and headed to the lounge for a drink. I arrived well before the advertised closing time of 1am and was informed that only beer and wine was available. I asked if it would be possible to order a vodka tonic and the server said she would check. She retuned a short time later to gleefully inform me that they could not possibly put some vodka and tonic in a glass at that time. It would be great if Marriott could post that cocktails are not available at the cocktail bar during certain hours. I will be looking for a kinder establishment to frequent during future stays.

I never actually stayed the night here as a guest. I was, however, privy to the VIP treatment. Since I know someone who is an executive silver member or something fancy like that, we were let into the VIP lounge upstairs. There we found ourselves faced with a spread of food, drinks (alcoholic and not), candy and cookies, comfy couches and chairs, televisions, wifi... everything to kick it in style. Naturally, I took advantage of the amenities and took the time to charge my phone, have some dessert and socialize with my friends. Extra bonus: it's only a five-minute walk away from the HBF. So I was able to hang out, drink a bunch of Kölsch (for free) and then wander down the street to catch my train back to Düsseldorf. Nicht schlect, nicht schlecht.

First last minute visit to Cologne... we knew the chain already, so we were curious to find out this experience. PARKING : 28 euro/day. Too expensive, because there is nearby a public parking available for 18 euro/day. The entrance is also very small, for sure not possible with a big SUV. RECEPTION : friendly. We got also a city map and some explanation. It went very fast due to our online check-in. ROOM : clean. Unfortunately the bed was not comfortable for 2 persons with a bad back. BREAKFAST : included in our room rate. It can be better.... scrambled eggs were cold (!!) and very salt. Bacon.... cold (!!)... and very strange... everything was available for ordering an omelet, but there was nobody on site to do this ! LOCATION : very good. Near the station and 15 min walking to the shops. It's not a bad hotel, but price against quality.... too expensive.

AFFORDABLE, CLEAN, GREAT LOCATION We arrived on a Saturday afternoon just after Christmas and the line to check in was unmanageable. There were only two front desk clerks and one of them was engaged in a dispute with a couple. This clerk continually went back and forth from the counter to the back office with messages between the disputing couple and the manager. None of us standing in line could understand why the manager wouldn't come to the front counter to resolve the issue so that we could all check-in. Mind you, we weren't in a group, rather were strangers. Anyway, not a good first impression. After the 20-minute check-in ordeal, we opted to eat at the bar in the lobby. Food was good, but the service was grossly lacking. See review for Plusch. This hotel's service standard rings true to Germany's "Customer Service Desert" stereotype. The room was super - spacious and clean. No view, but we didn't require one. The 3rd floor was high up enough to avoid street noise. We were right across from an office building, so we had to close the draped after the sun went down. All in all, not a bad place to lodge in Köln, in spite of it being grossly understaffed and the low standard of customer service.

Stayed for one night on my European business trip and found the parking to be horrendous to get to by car. Had to make multiple trips in circles only to find out the parking was around the corner and hidden away. Room was comfortable enough. Standard by most of my Marriott stays. The Dom is nearby for sightseeing (if one has the energy) with easy access to lots of shops and restaurants. Overall ok stay, but I actually preferred my stay at the Courtyard by Marriott a couple blocks away.

If you are a Marriott Bonvoy member this is the closest hotel to the Hbf. Literally less than 5 minutes walk on pretty stable ground from the track to the hotel. The check- in area is spacious with plenty of seating if there is to be a wait - fortunately for us there was no wait! I checked in online and my keys were ready for me and we were able to get into the room by 1:30. For sightseeing purposes it's pretty conveniently located to the Dom which is literally in the other side of the Hbf. So it's a pretty central location for doing all things tourist!

It's walking distance (only two blocks) from the main train station and Dom. Staff here are very friendly and welcoming. Room was modern, good size with comfortable bed. Mini fridge is available for your use. Executive lounge was great as there is a computer to use for free, at evening time, plenty of drinks including liquors and wine/beer, beverages and at breakfast, you can get most of basics like fruit, egg (boiled or scrambled), bread and yogurts, cereals. Good wifi and gym with many different machines and sauna available 24 hours! Overall, I enjoyed my stay here and would most likely to come back. Many good restaurants nearby too.

This was my favorite Marriott that we visited in Europe. What a beautiful hotel. The ONLY hotel in Europe that had ice machines in common areas. The room was stunningly beautiful and clean. It had a large sitting area and the bedroom was separated. The bathroom was large with all the toiletries you would want and a scale (although not awesome when you have been eating like crap on your European vacation). The concierge lounge was beautiful with excellent food. The staff was friendly and accommodating. The lounge had two balconies that both offered beautiful views. The location of this hotel is perfect. You walk down the street and through the train station and you are at the cathedral. I wish we would have spent more time here, I was overly impressed.

First the good: Clean and comfortable, good beds and good HD TV's with wide range of channel options. Large bathrooms, with walk-in showers. Quiet due to good soundproofing, excellent and quiet AC (This part of Germany in Summer months is HOT), good room furnishings for work, clean carpeting. Now the not so good, NO usb power plugs, and no non-Euro power plugs, so have your converter ready. I only had a single plug 110v converter so I was always charging something. The room and bathroom did not pass the hair test, I found human hair on nightstand and in bathroom on checkin. The bathroom could have been cleaned better. Next, getting coffee or tea in the morning was a bit of a task - there is no coffee/tea/espresso shop or cart in the lobby area, you had to check into the restaurant to get a morning cup. Pricing is OK, you'll probably pay around 200 Euro or slightly more for your room. The bar is nice with attentive staff and specializes in whiskies and gins from around the world. The lobby/bar area was recently renovated and has a good comfortable feel.

This fantastic Marriott is tucked away in a small cluster of hotels near Hbf and the Dom - just a short walking distance away from everything, and yet free from the massive hustle and bustle of the main square. We stayed three nights here and were very comfortable. Great service by the front desk with a warm welcome. I actually forgot some gifts I had bought in our room after check out - we had to walk back to the hotel so that I could get them. The lady at the concierge let me go back up to retrieve my gifts which I was incredibly thankful for. At the restaurant downstairs, we had a very nice lunch. We had wanted to go to Fruh or find another restaurant but it was raining pretty hard, so we decided to have lunch at the Marriott. The restaurant is nice - well decorated and the food was actually pretty good. I had the "Macaroni with Cheese" which was penne noodles in a white cheese sauce baked with ham, onions and spinach - so good! The preliminary bread was also incredibly good. Great beds, great pillows and nice water pressure on the shower. We had a really nice big room on the first floor that was a welcome reprieve from constantly tripping over our luggage. If we are in Koln again, I would absolutely come back to this hotel! The only downfall is that as with every other Marriott, you have to pay for the wi-fi and it is sort of expensive.

When staying in Koln, this is a great hotel very close to the train station! Reception was very friendly and accommodating! Bar area was very nice and prices were average 7-10 euro. The food tho was delicious! Rooms are spacious and very nice bathroom! Would highly recommend staying here if staying in Cologne!

I stayed one night at the Marriott in Cologne while being on town in business. The location is excellent, just a few blocks away from the Dome and the central station. Shopping and restaurants are also close by and it is still a very quiet location. When checking in it was a very smooth process and the staff were friendly and helpful. All my requests made at the time of the booking were also met so a very good start to the stay. My room was located on the 5th floor, with big windows that let through plenty of light to give the room a spacious feel to it. Everything in the room was in good order and it was clean. The room had a nice desk to sit and work at. A slight negative aspect was the fact that they charge for Internet. I generally feel that Internet access should be included in the room price but it was not a major issue here since the rates are still very reasonable even after paying for 24h access to Internet. Standard flat screen TV with choices of movies and TV. The bed was very comfortable and I also like the possibility to request the type of pillows wanted (same as at most Marriott hotels). I slept very well in the beds so no complaints there. Pretty big bathroom with plenty of space. It did not have a bathtub which could also been seen as a slight minus especially since they could have easily fit on in there. I think some of the rooms have bathtubs so if it is important for you do check that. All the standard things provided in the bathroom and the quality was better than usual at hotels. There is also a safe, water kettle, ironing board and an iron in the room. The hotel also runs a small shop instead of having a traditional minibar but there is still a fridge in the room. There is also a free gym/health club and sauna available for guests - did not use it but good to know if I stay here again. The hotel breakfast was very good - plenty of choices of both hot and cold food. It was also possible to have one of the chefs standing in the restaurant whip up an omelet. All in all a great hotel which is very reasonable priced.

The Marriott was a very nice hotel near the city center. The staff when we checked in and checked out was incredibly friendly. More so than any other hotel we stayed at on this trip. The room was clean, and very comfortable. This was also the first room we stayed at this trip which had a hot water pot to make tea (which I sooooo appreciated). The bar was very nice and modern. The staff was friendly here as well. We had just stayed at the Hyatt a few nights before. Overall, we liked the rooms at the Hyatt slightly better (better layout, more room) but really, really appreciated the staff's helpfulness and friendliness here at the Marriott. I would happily stay here again. Just a side note: 5 star hotels in Germany are not the same as the US or other places. This hotel is on par with a 4 star hotel in the US.

Location is great if you travel by train and have to drag your luggage across town as it's a brisk 5-min walk from Cologne main station and close to all major attractions. I checked in at counter and received a happy warm welcome which was a nice gesture after an exhausting train ride from Netherlands. The room is decent size and all in-room amenities are adequate. I asked for extra towels, toiletries and blanket, and my requests were met with no questions and excellent service. I was busy sightseeing so didn't bother to check out or see if they had a gym, or pool etc. I guess the room rates fluctuate, and the actual rates at check out were significantly less than what I reserved for, which was a nice bonus. All in all, I had a nice stay and will consider staying here again esp since we are Marriott members.

AVOID AVOID I am furious at how clueless and NON customer oriented these people are. They are tone deaf and have no clue as to how their actions may be perceived. Two issues: Breaking into my room while it was bolted without announcement to deliver (late) at 8 PM at night my laundry. Awful to wake up mid sleep after a long flight to a potential break in (!!).They didn't leave it outside the door so I called them to bring it up and they never did. Second, not seeing my reservation because I was checking in at 11 am. They told me I was at the Courtyard by Mariott, which was a lie (!), they had no information that would suggest that. They said the courtyard was two blocks away - lie again (!!). After I walked a short distance I checked my paperwork and sure enough I was at the right hotel, I went back in and sure enough I had a reservation. Another time I was here, arrived at 11 am and while I was in the shower every smoke alarm in the building went off, I had put the thermostat on high and the smell made me think there really was a fire so I evacuated with towel around me. All the people did was laugh, seems like they could have announced that it was only a drill which it was.

The hotel is a very easy walk from the train station. The room was clean and I don't remember anything missing or out of place. They have removed the mini refrigerators in lieu of a kiosk on the main floor where you pick out your own items, mark them on a sheet and hand the sheet to the front desk to be added to your bill. I did not use the restaurant or bar but the place looked lively. This is a perfect business hotel.

Centrally located to the train station along with restaurants. The hotel is modern and clean with friendly and helpful staff who all spoke english. The lounge amenities were great and the room had ample space and a comfortable bed. The price was fair 179 Euro for the night.

Everybody has already posted about the great really convenient location and the friendly helpful staff. What I can add is the are going through a remodel and all the rooms and carpets are being updated. We were placed in one of the wings they had just finished. All was very nice.

Please be cautious in booking this hotel. While it may be a beautiful hotel, and I've been a very loyal Marriott customer for years, the service team at Cologne Marriott were frustrating to work with. I did not notice the nonrefundable notice (have never encountered with Marriott), notified Cologne Marriott immediately when I did notice it 18 days prior to my reservation, and yet they refused to reimburse me for a very very very very expensive cancellation. I travel ~100 days/ yr for work and pleasure, and unfortunately this one disappointing experience may switch my loyalty away from Marriott.

Nice hotel! Huge bed took up the majority of the room but all the furnishings were crispy, bright, nice and clean. Bed very comfortable.