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We just completed a 2-night stay at the Colony Club, a Marriot Luxury Collection property, before a Ritz Carlton cruise departing out of Barbados. I am debating if this is a really good 3.5-star property or a bad 4-star property.|The Good|• Rooms - The rooms are recently renovated and quite nice and, for the most part, well thought out. We had a pool room and could go down a set of stairs and go into a pool right out our back door. Bedding was first class even the pillows were really good. Big shower and bathroom.|• Check In and bell service – Both excellent.|• People – The staff was friendly but not very efficient.|• Location-Very easy to go to Holetown with many good restaurants (we really enjoyed Nisshi).|The Not So Good|• Beach/Pool Service – It is nonexistent. Typically, when we are staying at nicer beach resorts, they set up your chairs with towels when you arrive. Not at all the case here. We got to the beach, found chairs and then went to find towels. When we found them, we got the last 2 to put on our chairs and no more were added until much later in the day. Later, in the day guests were unstacking and moving their own beach chairs to where space was available as staff looked on. At a minimum, have enough beach/pool towels.||No beach food and beverage service seemed to exist. They did one time in the five hours we were on the beach bring around frozen grapes which was nice, but there did not appear to be any beach or food service. You can go up to the bar and get your own drinks and take them back to your chairs (very 3 star).||• Lunch at the restaurant beside the beach – It was impressively disorganized. There seemed to be no order as to who was responsible for which tables. It took 15 minutes to get drinks after we were seated. My husband actually went to the bar to get another drink because it took so long to get the first and no one seemed to notice our glasses were empty. When he got the bill, they charged us for the drinks he got and paid for at the bar since they were on the table. They removed the charge but this was typical of the experience. In all fairness, the food was pretty good. |The breakfast buffet was pretty good. But again, inattentive service and all they had to do was fill our water glasses.||Staff would benefit from some extensive training and some efficient processes put in place.||My husband and I each have Ambassador status with Marriott and are very loyal to the brand. However, this hotel is supposed to be the nicest Marriott property on the island and it is lacking anything that feels like a luxury feel from a service perspective. Next time we would choose a different hotel brand for Barbados. The Coral Reef Club next door looked very much up to par.