Jennifer T.
Yelp
I regret choosing this salon so much!! I can not emphasize enough how upset I am about the way they handled my hair. When I first arrived, I was asked if I had a preference on who did my hair, since it was my first time at the salon, I said no. BIGGEST MISTAKE EVER!!!!!!!!!!!!!! Since I decided not to name anyone specifically, the salon decided to have these two ladies (who obviously were not colorist, it seemed as if the boss was instructing them on what to do) tag team my hair. Iattached the google image of what I wanted, a brown/blonde balayage with high lights& low lights. I was willing to pay a good amount of money to for it too, so I didn't hesitate spending $300 at this salon.
Don't even get me started on the staff. The two ladies attending to my hair didn't seem to know what was going on half the time. I'm going to assume they were trainees or assistants by their conversation while doing my hair. "No not like this, do it the way I do it." "No the way you do it is not good! I'm doing it the way Ms.Helen taught me." So... there's two different people doing my hair and they're doing it in two different ways? After bleaching my hair twice, they started toning it, and that should've been my first red flag. No highlights or lowlights we're going to be applied, and the hair I wanted required both. When I asked about highlights/lowlights my questions were dismissed without much of an explanation, I was told to "trust the process." The two ladies tending to my hair were comparable to the stooges, they were sloppy, seemed almost as if they were experimenting with my hair, as if they didn't know what the result would be either. When they unveiled the unevenly bleached, brassy color, I really really wanted to cry. Never in a million years could I have imagined a salon to botch my hair so badly. The atmosphere was very unwelcoming, I felt like a bother and a nuisance. I almost didn't speak up, but my hair was so horrible wrecked I had to. In the end I had lilac dye applied to the orange mess so now I have brown hair? Gray hair? Hair that I never asked for, not even close to what I asked for. Helen is claiming that she told me the possible results, but she didn't. She only said that it would be very hard to achieve but I specifically asked if it could be done, and she said yes it could. I believe that what i wanted could've been achieve as well, but Helen just didn't know how to do it, and the two ladies doing my hair definitely didn't know how to do it. They should've been honest with me and said no we can not do that instead of taking my money and completely wrecking my hair. I'm devastated and completely baffled at my experience here. Very unprofessional, borderline rude, and the quality is in the toilet. I chose this place because of all the good reviews it had.... I'm devastated. Absolutely devastated.
The results were absolutely horrendous and I am appalled. All the salon did for me was bleach my hair twice, and then tone it, and said their job was done. They were about to send me home with badly bleached, brassy hair (fourth picture), but I complained and was on the verge of tears. The boss kept telling me that this was the best they can do because they didn't want to damage my hair further, and if I wanted they could put a dye over it. So in the end, I went home with brown hair. Or gray hair? I don't know what color that is, it's definitely NOT the color I wanted, NOT worth the money, just not a good salon in general. Oh yeah when they told me the pricing they said $250 plus $35 hair cut. $35 hair cut??!!!?!!! Took all of maybe 7 minutes for them to trim& layer my hair. I regret coming here so much, not only did they damage my hair, I'm nowhere close to the color I want. I still want to cry, I hate my hair. They didn't even attempt to give me what I want. I don't know why they expected to achieve the results I wanted by simply bleaching my hair twice..... I'm beyond upset and would love my money back. $300 at another salon would've gotten me a lot better than what I received at Color Lab.