Gabriel B.
Yelp
I really want to give these guys four stars. I do. But I won't. Let me say that as someone who is an avid supporter of local economies, I do put neighborhood and local owned stores ahead of chains any day. These guys are super. Friendly, personable, chatty, bright... they give me discounts sometimes "just because...", since they value customer loyalty, which I love.
The food is above average for this style of deli/cafe/coffee shop and they charge at least a buck and half less for everything than, say, Europa on Broadway. ($3.50 for egg and croissant vs. $5) I don't drink their coffee because I'm from Seattle and a coffee snob and walk the extra two blocks to Joe, so I won't comment on that. But they have a lovely selection of muffins (not sure if they're locally baked, I hope so, but am skeptical) and a surprisingly full breakfast menu, with all forms of pork, which I don't eat but respect the offering, and veggie omelets, sammies and platters.
Here's why I can't give them 4 stars:
At least 50% of the time, they mess up my order. One would think I would have learned by now to check my food before leaving, but frankly, I'm stupid. Still, Egg, tomato and cheddar on a croissant seems like a totally reasonable amount of ingredients to remember. Almost every time they don't put cheddar. I think the guy might actually not be so familiar with the word cheddar, being so entrenched in this bizarre NYC deli culture where cheese is only ordered by the word "cheese" which automatically means American, which is not cheese.
When I order my co-worker's usual breakfast platter with meat, half the time there's no meat. Yet I'm charged for it.
So, you know... don't get me wrong, I realize I'm the idiot for not checking, but, c'mon... they're the ones who do this for a living, right? Oh, the lengths we go to save a buck fitty.