Ryan P.
Google
I made a reservation for four people on Friday the Jan 23rd. As a Vietnamese guest dining with foreign friends, I chose this restaurant specifically for its reputation and as a way to introduce them to Vietnamese cuisine and culture.
Knowing the restaurant closed at 10 PM, I called at 8:50 PM to confirm the latest acceptable arrival time and was told not to come later than 9:15 PM. We arrived at 9:10 PM, within the time provided. Despite this, we were met with an unwelcoming atmosphere and no sense of hospitality upon arrival.
Service throughout the evening was noticeably poor. The server who took our order communicated in a curt and uncomfortable manner. There was no effort to check on us during the meal or provide even basic courtesy.
The most disappointing moment occurred when we requested additional rice. Despite ordering a substantial amount of food, we were informed they were out of rice. The server then added, “You should come earlier next time.” This comment was unnecessary and inappropriate, especially considering we had confirmed the arrival time in advance and arrived before the stated cutoff. Being spoken to this way was both frustrating and disheartening.
The food itself was genuinely excellent. However, good food cannot compensate for dismissive service, particularly at an expensive restaurant. Additionally, running out of rice at a Vietnamese restaurant is simply unacceptable.
Customer service is a reflection of the restaurant as a whole. Unfortunately, this experience left a lasting negative impression, and I would not return.