Jason H.
Yelp
If I could give this place negative stars, I would.
I came here with my wife on the first visit and we both enjoyed it. Our servers were two young men who were attentive and polite. We enjoyed the steamed rice cakes, caramelized fish, and the broken rice. We decided this place warrants a second visit with the entire family and this is when things went downhill.
Our order was taken by an older lady with blonde hair, who was extremely rude and unprofessional. When ordering, my BIL asked her if the broken rice dish is enough for his two young daughters since they haven't been here before and had no idea what the portion size is like. Her immediate response was "How am I supposed to know?" I kid you not. But wait, it gets worse.
My SIL ordered udon and what came out was missing some toppings. The lady patted my SIL on the back and told her to go ahead and eat it, and she'll take care of her. My SIL took it to mean the kitchen will make her another bowl, the correct one this time, so she gave the bowl to my wife to eat. About 5 minutes later, the lady came out and asked for the udon bowl so she can bring it back to the kitchen. Umm say what? And why didn't she take the bowl with her when we told her it was missing toppings?We told her we'll just keep the bowl as is since we already started eating it. And no, the story does not end here.
My MIL ordered the water spinach with razor clams. When ordering, she confirmed with the lady that the dish came with razor clams since we've never seen such a combination before. The lady assured her that it does. Surprise surprise, the dish came out with only the water spinach. The lady said she will have the kitchen remake the dish and brought it back to the kitchen. She then came back to tell us that she put in the order correctly but the kitchen messed up so it's not her fault. Throwing her team under the bus just like that, how unprofessional. She informed us that she will charge us for the water spinach dish, and not the one with razor clams. Geez, thanks for the $2-$3 discount. When the dish finally came out, it was clear that they added the razor clams to the water spinach that was previously brought out since the vegetable is now a dark greenish brown and mushy. Fortunately, the mishaps ended here but the other dishes were bad to mediocre at best.
The steamed rice cakes were undercooked so they were soggy and we could taste the raw flour mixture. The clear tapioca dumplings were old and stale so instead of being soft and chewy, they were dry and hard. The canh khoai mo was watered down and tasteless.
Everybody agreed that we will never come back to this restaurant.