Emma H.
Yelp
Such a disappointment.
I booked this hotel through the Nordic choice website, as I love the concept of people, planet, profit and I've always enjoyed my stay.
However, this visit has been such a disappointment. Upon arrival, I try to use the self-service check-in system. There are no keycards and I have to go to the reception to check in anyway. No biggie. The receptionist does not inform me of anything whatsoever about the hotel; I have to figure out what floor my room is on, where the elevators are, when and where breakfast is served and when check-out is.
Upon arrival, my room is awfully dirty with lots of black hairs in the bathroom and in the bed. I showed the same receptionist some pictures who gave me a new room, which is great, but no apology for the cleaning or the inconvenience of dragging my massive luggage downstairs again.
In the new room, there are some stains, so it is clear that the cleaners are not very thorough, however I cannot be bothered to make a fuss about it. It's better than hair.
I can hear my neighbours conversations in their rooms and I wake up several times by people walking in the corridor.
As I have travelled 12h, and I am only here for the night, I decide to sleep in and enjoy a late breakfast. That was the plan, until I was woken up by the cleaners in the morning. What is the point of advertising sleeping in, when you get woken up? Besides, in every hotel I have ever stayed (and worked in), the departing rooms are cleaned after checkout. I do not enjoy them barging in when I'm asleep.
The only positive is the location, as it is close to the train station, as well as the environmental friendly thinking. Well done on that.
Will not come back.