FW
Google
We spent two nights at the hotel, and it was perfectly located for a city trip. The room was a bit sparse but functional and very clean. The staff were all very friendly, especially the room service. However, after the second night, we had to get up very early in the morning, and from 11:00 p.m. onward, the rooms around us were being cleaned, including vacuuming, which made it impossible for us to sleep. Despite repeated requests, the cleaning took at least half an hour. We've stayed in many hotels, but never experienced room cleaning at this time of night. It's an absolute no-go for us. In addition, the check-in time was changed from 3pm to 4pm after we had booked the hotel. We had a lot of luggage when we arrived and got surprised by the changes which was quite inconvenient for us as we had a fixed appointment at 4. Luckily, the room was ready at 3.30 and we made it to the appointment. However, this was a stressful experience.