Hotel Heritage

I recently stayed at Heritage The Comfort Inn and overall, it was a pleasant experience. The rooms were neat, spacious, and well-maintained, offering a comfortable retreat after a long day. The staff was courteous and ensured a smooth check-in and stay. However, the location left a bit to be desired—it’s situated in a very crowded area, which made getting around somewhat hectic. Additionally, the rooms didn’t offer much of a view, so if you’re hoping for scenic surroundings, this might not be the ideal spot. 🍽️ The food was decent, though nothing particularly memorable. The breakfast buffet was quite limited in variety, which was a bit disappointing. On the plus side, the hotel does feature a restaurant with a bar, which adds a nice touch for those looking to unwind in the evening. In summary, Heritage The Comfort Inn is a solid choice if you’re looking for clean and spacious rooms with basic amenities, but it may not be ideal for those seeking a peaceful location or a gourmet breakfast spread.

Good food and the rooms are clean. The staff is so kind with customers. Dipesh served us the food with good gesture and so patient with all.

Had our business club meeting at Heritage on Friday morning. The staff is friendly and courteous. The hotel is clean and well maintained. Food and service is great 👍. I am wheelchair bound and accessibility is great and they have ample parking for vehicles.

I made a reservation through Booking.com for a couple of nights. The price confirmed during the booking was around €310, but the property charged me approximately €330 instead. When I raised the issue, they gave no proper explanation and eventually ignored me, only mentioning a vague "hotel voucher fee" (?). For safety reasons, I changed the payment card on the reservation. A few days later, the property attempted another unauthorized charge, which failed because I had intentionally left the balance empty. Shockingly, they then contacted me on my personal WhatsApp, demanding that I update my card details through a suspicious link. The link looked like Booking.com but was clearly fake, designed to trick customers. Please stay away from this property. Their behavior is shady and unprofessional, it’s simply not worth the stress. There are plenty of other trustworthy options nearby.

Disappointing Experience – Especially for a Medical Request I recently called the hotel to inquire about booking an Executive Room for three nights. I specifically requested a non-smoking room or a room on a non-smoking floor, as I would be staying with my mother who uses a BiPap machine and cannot be exposed to smoke. I had also visited the hotel in person on Friday evening to inquire and at that time, I was told the Executive Rooms are on the third floor and it shouldn’t be an issue. I was advised to simply mention the request at the time of booking. However, when I called later to confirm the booking, I was informed that non-smoking rooms cannot be guaranteed. While I understand this may be part of hotel policy, I expected more flexibility and understanding given the medical need. When I mentioned I planned to book online, the tone noticeably shifted and I got the impression that online bookings were not encouraged—which was confusing and unexpected. Unfortunately, my interaction with Saqib on Friday night, while finalizing the booking for Saturday, was quite disappointing. His response felt abrupt and dismissive, emphasizing how busy the hotel was and that no rooms were available—even though I could clearly see rooms available online for the dates I needed. This entire experience was disheartening. It’s unfortunate that a simple medical accommodation couldn’t be considered with a little more compassion. Hospitality is not only about managing room availability but also about how guests are treated—especially when they are seeking assistance for legitimate health concerns. TIA

The service is very good at the price offered. Excellent breakfast and the staff is also very good. It's budgeted. Everything is there in the room and the mattress is heaven. I've never slept this good at my own place. The location is also good everything is available around. I had my best experience here with Dayanand sir. He's so good and helping. The FnB manager the restaurant staff all are amazing. We enjoyed a lot and I am head above heels. Will plan my next visit here only. ❤️❤️❤️

I was extremely disappointed with the behavior of your staff, particularly the person in a suit at the reception. Their rudeness was completely unacceptable. We were unfairly charged for a minor stain on a towel, and the receptionist's justification for the charge was baseless. It felt as though we were being discriminated against, and the charge was levied without any valid reason. This level of unprofessionalism is unacceptable, and I expect a clear explanation for this incident. This minor incident completely ruined my entire trip. I have never encountered a hotel that charges a guest for such a small, negligible stain on a towel. This absurd policy and the way it was handled completely soured what should have been a pleasant experience.

The food and hospitality is great. The Chef , the food area manager , sufi at reception and, Umesh in Food service, Dennis as the Manager. From the gaurd to room service, i loved my weeks stay. I had a standard single occupancy and things were clean and fast for me.