Hotel Heritage

Disappointing Experience – Especially for a Medical Request I recently called the hotel to inquire about booking an Executive Room for three nights. I specifically requested a non-smoking room or a room on a non-smoking floor, as I would be staying with my mother who uses a BiPap machine and cannot be exposed to smoke. I had also visited the hotel in person on Friday evening to inquire and at that time, I was told the Executive Rooms are on the third floor and it shouldn’t be an issue. I was advised to simply mention the request at the time of booking. However, when I called later to confirm the booking, I was informed that non-smoking rooms cannot be guaranteed. While I understand this may be part of hotel policy, I expected more flexibility and understanding given the medical need. When I mentioned I planned to book online, the tone noticeably shifted and I got the impression that online bookings were not encouraged—which was confusing and unexpected. Unfortunately, my interaction with Saqib on Friday night, while finalizing the booking for Saturday, was quite disappointing. His response felt abrupt and dismissive, emphasizing how busy the hotel was and that no rooms were available—even though I could clearly see rooms available online for the dates I needed. This entire experience was disheartening. It’s unfortunate that a simple medical accommodation couldn’t be considered with a little more compassion. Hospitality is not only about managing room availability but also about how guests are treated—especially when they are seeking assistance for legitimate health concerns. TIA

The service is very good at the price offered. Excellent breakfast and the staff is also very good. It's budgeted. Everything is there in the room and the mattress is heaven. I've never slept this good at my own place. The location is also good everything is available around. I had my best experience here with Dayanand sir. He's so good and helping. The FnB manager the restaurant staff all are amazing. We enjoyed a lot and I am head above heels. Will plan my next visit here only. ❤️❤️❤️

The food and hospitality is great. The Chef , the food area manager , sufi at reception and, Umesh in Food service, Dennis as the Manager. From the gaurd to room service, i loved my weeks stay. I had a standard single occupancy and things were clean and fast for me.

Loved my stay here! I stayed for two weeks and everything was just perfect — from the daily room maintenance, dinner, and laundry services to the overall hospitality. The restaurant was excellent as well, and a special mention to Dipesh ji and Satish ji — they were truly wonderful and made the experience even better. Their warmth, attentiveness, and ever-smiling presence added a personal touch that made me feel right at home. The guard bhaiyas were always ready to help with a smile. The entire staff was courteous and attentive. Absolutely loved the experience!

Great Hotel Staff went above and beyond for all our needs. Restaurant was fantastic with many great offerings, breakfast set us up well for our travels in Mumbai each day. Location was very good too. Thank you Heritage Staff ⭐️

Awesome place to stay. Staff in restaurant specially Ravindar and all else were very helpful

We received a very professional service from Dipesh in the restaurant. Food and drinks were amazing! Special thanks to Farooq and Popat for their considerable help during our stay. The skills of the barman were way above expectations, we will definitely come back :)

Good food, excellent stay. The neighbourhood may not be the most ideal for some people but you can always take an uber to nearby places.