Comfort Inn Los Angeles near Hollywood

We have given the room #216 it was so stinky. First, I don't understand how it was made ready to move-in. I went to reception and mentioned about it within 5mins and asked to assign a different room. The staff at the desk first asked me whether I had messed up bed. He was not even felt sorry for giving the bad service. Got a new room #218 which was ok. When I walked down to park the car, I mentioned about it the bad room service and the replacement room was ok. He was was not even bothered and said will write note. He asked me whether I stayed earlier here. I said no, he just mentioned about the breakfast. I expect the room location and parking place to be explained. I had hard time locating the parking and procedure like using the room card to open it (When I specifically asked for parking, he just mentioned a while building when you exit) I expect a good room service and the staff (kind enough to explain the mistake) Other staff who was at the daytime was nice, and other services are good.

First of all the staff is awesome. Everyone was friendly and helpful. I forgot a charger for my Apple Watch and they were kind enough to lend me one from the lost and found. Ironically, I forgot my nightlight, and since it wasn’t worth going back for I ended up, contributing it to the lost and found! The facility was also exceptionally clean and our room had everything we needed: a fridge and a microwave were really appreciated. The parking was secure, the charge for parking reasonable, and the location was great. We will definitely be back!

I wrote a very long email to the General Manager at this property to tell her how disappointed, frustrated and angry we are about how the property was run from a customer experience and requested a partial refund for service that we did not receive. The front desk should always be fully staffed. The rooms should always be cleaned. A C manager should always be on staff AND all of the staff should speak and understand English. These are just a few of the complaints and points that I emailed to the GM who didn’t seem to care much about client interfacing. She never called me (even though the front desk escalated a complaint I made) and the room were were assigned (#217) was not a good room for seniors ?bathroom was hard to navigate), not enough grip/safety bars and toilet was too low. Our stay was NOT at all good. Very disappointing. Would not stay there again under any circumstances. Cost of bottled water in Vending machine was too high ($4.10) and finally the eggs on the buffet were not real (tasted like wholesale carton eggs that were watered down eggs. They were awful. We found no comfort at the Comfort Inn. Planning to pass along this experience to the corporate office. They need to know that this property is damaging the Brand.

Overall a great hotel. Very clean and quiet. No issues whatsoever. Having the gated off parking makes me feel safer, and so it makes sense that you need to re-register your key card for the hotel each day. Staff was great the whole time, no issues.

Unfortunately, this was by far the worst lodging experience I have ever encountered. From the moment we arrived, we were met with unprofessional and unhelpful service. The front desk clerk was dismissive and stated that he could not understand our questions due to a lack of English proficiency. This made even the most basic communication nearly impossible and incredibly frustrating. Upon entering our room, we were hit with an overwhelming smell of mildew. The air was thick and stale, requiring us to immediately open windows, turn on the fan, and stand in the hallway to air it out. When we brought this concern to the front desk, we were told this was “normal” when the weather is warm — an unacceptable excuse for poor air quality and an unclean environment. To make matters worse, the television in the room did not function and required us to have to call down to the front desk. The were so many issues. The next day, the parking garage gate was not working, So I returned to the front desk to report this and once again seek assistance, the same clerk from the previous day was there and I was told — incredibly rudely — that my “frown face” was ruining his day and that he had been in a good mood until I came in with my complaints. This level of disrespect and disregard for basic hospitality is absolutely unacceptable. I expected a minimum standard of cleanliness, courtesy, and customer service, none of which were met. I am extremely upset and disappointed. I have written requesting a formal response. I sincerely hope they take this feedback seriously and take immediate steps to address the significant issues in both the staff conduct and facility standards.

I am writing a more detailed email to the manager, but my stay was nearly the worst I have ever experienced. Our room smelled strongly of mildew, our television was not plugged in, we had to air the room out for considerable amount of time. The desk clerk each day did not speak english, so we could not get our needs addressed. One of the desk clerks told me I was ruinuing his good day by having an issue with my key card. THE WORST.

First being an elite member is of little concern. For my 4 night stay I was rewarded with a view of the ac unit from my window and never thanked for being a member. Are was provided any welcome gift other hotels provide. Second they make you do your reward key every day for safety, but in my opinion was not for safety and a pain. Third parking fee of 12.00 a night for this place is ridiculous. The parking is secured by a gate underground but very limited as is the small parking lot in front shared by a on property restraunt. Fourth property seems not very friendly to law enforcement. Signs indicate they have to have a warrant to come on property Fifth they are currently working on roof that may cause noise and dust during the day. Last the ac was not very good at cooling the room.

Keep breakfast open till at least 10 AM for people who want to relax on vacation. Oranges were delicious. More variety in cereal would be nice. Beds were very comfortable. Excellent mattresses and pillows. Room was kept clean. We couldn't take a bath because stopper didn't stay down in tub.