Comfort Inn Los Angeles near Hollywood

My service experience was not bad at all. Very nice and respectful staff. Rooms and bathroom are clean. The a/c sometimes has a weird odor but it goes away after a few minutes. I can hear the noise from the street outside because the windows are not sealed. Parking is very safe and price is cheap compared to other hotels. Location is easy to get in and out of Hollywood without suffering through traffic. Only stayed overnight but I saw it was a couple of blocks walking distance to some good restaurants. (I don’t walk at night though if Im not familiar with the area.)

Room was extremely clean, quiet and comfortable, it was perfect after a long bus ride. Breakfast was super yummy, hot food was great and the rest was also super yummy. Staff super nice and helpful. 5/5 great hotel especially for the price The only issue we had was one drawer didn't stay fully closed.

At first I was a little bit hesitant to stay there because I really have no love for Hollywood. But it was actually a very nice place to stay and clean. It was quiet and peaceful even though there was dining establishments on the main level. The desk clerk was very helpful in directing me as to the best area to walk my service dog in the evening. And I really appreciated the grab bars in the shower (they come in handy when you get old, or so they tell me) , people keep telling me I am there but I don't believe them. The breakfast was good too.

This Comfort Inn hotel is a small, secure establishment that offers basement parking. Please note that complimentary parking is not available, and a nightly parking fee applies. Guests can enjoy a complimentary breakfast, though the breakfast area is quite compact. The rooms are also on the smaller side, but the alley is continuously monitored by video for enhanced safety.

The maid who was in charge of the breakfast was both lazy and rude. We came down before 9am. Breakfast ends at 930. She had the waffle center shut down, she didn’t refill the yogurt, the eggs were sitting in a ton of water, the sausage appeared to be microwaved, there were only banana nut muffins and old apples. It was such a joke! I asked the front desk if they could have her bring out more waffle batter and she reluctantly and rudely did. Eventually. She made a bunch of sarcastic comments to the front desk guy that were very clearly directed towards us. The room was clean but rundown. Especially the shower. The mattress was comfortable.

The hotel staff is friendly and helpful. The property is maintained well and is clean. The biggest issue I had while staying there was the requirement that the guest must go to the front desk every single day to get their key card reprogrammed. It was very inconvenient since a friend and I were sharing a room and we'd have to go up to the desk together with both cards or make multiple visits to update them throughout the day.

The parking was convenient, safe and worth the $12 paid at check in . The room was well-stocked, clean and smelled fresh upon entry. Staff were responsive to requests and available as needed. Stay was nice with no issues, except the heater had a chemical smell upon use and the AC had a musty, moldy smell upon use. Reported both issues to front desk, and he thanked us for letting him know. Would stay again but wish they had a pool or spa or a room with a whirlpool available.

This is - in context - a perfectly OK hotel. It's a US spec budget chain experience. As long as you don't expect more than that it's fine. Access to my room was via outside staircase (motel style). Room dated but clean.

As I am reading the other reviews, I can tell that the issue is always the same . Costumer service ! This hotel should be banned from the hospitality world . The Front Desk David , well , I am speechless., the lack of respect and the power trip that he has is beyond amusing. One star cause I can't do 0 . He also called the police after I questioned him yelling at my wife on the phone . Insane

if you just wanted to stay for a day, this is i think the decent hotel you could stay in a decent neighborhood. the front was really hospitable. but they don't have free parking, you have to pay $12 to pay for there gated parking, which is good cause you will feel safe for your car. they also have a $100 security deposit. they always have a breakfast, it start at 6:30am and ends at 9:30am. the room that we have doesn't have a view but it was okay. overall we have a good stay.

Worst place ever. A/C didn't work very well (this is August during a heat wave), showerhead was rusty and dirty, no vending machines worked (drink and snacks), hallway smelled like mold and sweat, staff was VERY RUDE. Worst part- I was charged $29.00 after check out for "stained towels." No towel was ever stained. Emailed the GM and called several times. No answer. No proof (there is none- it never happened). I'll never stay here again. I'll let everyone I know not to stay here. it is an overpriced dump and the staff are HORRIBLE.

UPDATED review just so no one is fooled from The false accusations of the manager. The corporate office contacted my wife and I and offered us hotel stay points due to this incident. Promised action would be taken on hotel staff. No weapon was never involved during this incident and we were definitely profiled due to race. My last time commented on this please READ THE REVIEWS!!! It's time behavior like this gets called out and put to an end to. This was so highly unprofessional I wonder places like this still stay in business. Thank you to the corporate staff for reaching out and addressing our concerns respectfully.

Good hotel for a night stay, won't be coming back however just because the parking garage situation. We didn't mind paying the fee but we took two cars that are smaller and when going in and out of the parking garage we would hit the bottom and one of our cars would get stuck coming out

Service that goes above and beyond! Hospitality around the country should take a few pages out of their textbook. My stay was great! TLDR: This isn't a Marriott. It's a middle of the road option that caters to affordability primarily. If you're looking for the best of the best, you'll need to spend more. I got good value out of this stay and I knew that going into it. I stayed here for a single night for a concert, and I had low expectations. I had a visit at the same chain (different franchise owner) that didn't go perfectly. I had an open mind, and am I glad I did. Check in was smooth, they were anticipating me (it was super cool--felt like luxury). Charges that I had anticipated were explained. There were no surprises. Guests should note $150 for incidentals (returned on time) and $11 for parking. I was okay with the parking fee because it was cheaper to park here and ride share in than parking at my venue. Bedroom was clean. I will say that it was a bit small, but manageable. The view from our window was not something to stare at, but for affordability's sake--I was not at this hotel for the view. It felt safe. The door's lock felt secure. Parking was gated. Hallways were well lit. Television had cable. The microwave fell short of expectations, but considering how short my stay was, I chose to look past it. Breakfast wasn't anything special, but it served its purpose and was very convenient; it offered lots of options. Fruit, Eggs, Sausage, Toast, Bagels, Muffins, Waffles, Yogurt and more that I'm probably forgetting. Just about everyone has something to like here. I may or may not have forgotten some items after I had checked out but they made no fuss over it, and let me investigate. There were no guests to disturb, so I got lucky! If you're looking for a comfortable stay, I encourage you to choose this Inn. I'm definitely coming back here if the same venue hosts an artist I like.

Stayed at this Comfort Inn on Sunset BLVD for one night. Checked out in a rush since I had an interview in the morning but I must have left me AirPods in the room. After the interview, I realized I did not have them with me so I checked their location on the findmy app and my airpods were already at a private residence about 20 minutes from the hotel. I still have live tracking of them but the front desk staff was extremely unwilling to help. I have never had this issue at any previous hotel before-- if I left some property of mine in the hotel room it has always been returned to me. Not sure if the staff is dishonest or if the business just does not care about customers once they check out.

I stayed at Comfort Inn Cockatoo LAX on a Thursday night -Saturday morning stay for business and there was no Wi-Fi. I don't think this happened, but the Camron concern was minimal. And then the elevators were out. Again, the staffs care was minimal. As if to say, DEAL WITH IT. I dealt with it, but when I got a bill on my credit card for parking, which I was never told I had to pay for my parking in their structure. I finally got angry. I'll choose another place next time

For this area, the price is right. It is close to downtown and easy to access freeways...even if those might be standing still. As others noted, the parking garage is safe and secure. Blessing! The breakfast is carby but edible, junky bagels and cheap yogurts. The big problem is that the room smelled of feces our entire three day trip. I'm just realizing that is the first time I have used the word feces in a Yelp review, so is that some kind of badge? I hope not. The recent rain may have messed with the pipes, but all we know is that it stinks. Paper thin walls, cheap linens, and odd buzzing alarm clock make it a tough place to sleep well.

Also how can they have denied me because we were loud when we were patiently waiting behind a family n as soon as it was our turn they said they had over booked! Lol I have proof right here in the picture! Never threatened anyone and there's video footage which she probably hasn't seen!!! Thank you for confirming! Just google this Megan manger and you'll see for yourself her !! Check out the email I got right after with a full refund and wanting me to come back! Now I made a comment I was a loud black man that was threatening the employees Megan is disgusting !!

Booked this place ahead of my arrival...HUGE MISTAKE !! This is a low 2 star. Don't stay here. Didn't allow me to cancel.

Booked a room for my client and they were ok with it... until they saw that he was black. I'm not sick to go there but they went directly there. They said he has to he registered to the room. I then booked a room for two adults--they said they would not allow him in still. Both adults need to be registered -- which is a lie. When's the last time you stayed with more than one person in a room and they all had to give IDs? NEVER. Finally, I said ok--I want a two person room both will register --THEY STILLWOULDNT ALLOW HIM. I was accused of harassing the front desk-- calling out racism isn't harassment--BUT THEY WOULD STILL LET ME IN BUT NOT HIM--even if both of us were to register. BTW he never even uttered a single word, broke no rules and bothered nobody.

My review is more of 3 and a half stars. The good: Hotel location is really close to Koreatown, Griffith Park, restaurants, points of interest, 101, and 5. The room itself was really clean and the location was pretty quiet. The hotel's parking lot is underground, so it was really nice not to have to worry about any potential vandalism to my car. The staff was for the most part friendly. The ok: WiFi cut out intermittently and it was kind of annoying to be asked to log back in on my phone. The WiFi would slow down from time to time, and there were moments it was faster to use data as opposed to the hotel's WiFi. Choice, which is Comfort Inn's parent company, has made their hotels smokefree, but it's confusing when their signs in their rooms say smoking is allowed. It's a minor issue of updating their room posters, but it's a mixed message when the key pouch says the rooms are smokefree. Also, the parking lot and communal trash cans all had ashtrays. The bad: The front desk staff, while friendly, needs some training in guest privacy. One morning during breakfast, I came downstairs to get some water before I went sightseeing. The front desk agent was in the kitchen area taking care of something for another guest when he saw me. He asked if I wanted housekeeping to service my room. I declined, and in front of other guests asked what room I was staying in. I felt awkward when he did that, because that could've been any of us, but he didn't think it was a problem. After my first night, I realized I didn't have a Do Not Disturb placard to hang outside my door. I went downstairs to get one my first morning and the guy was like, "You really don't us to clean your room?" It'd only been one night, so I hadn't stayed long. Finally, my keycard demagnetized a few times during my stay. It became a problem when I couldn't enter the garage. I'd have to drive back to the lobby and get the key remade, which wasn't a big deal. The problem came when the front desk didn't verify that I was a guest. When I got to the lobby, I said I needed a new key, and they only asked what room I was in. They didn't verify that I was a guest. They didn't ask for my name, they didn't ask for an ID, nothing. I had my license out and ready to give to verify, but they didn't ask. That is a potential problem waiting to happen. All in all, the location is good, but the front desk was hit or miss.

I got awful BED BUGS from this place. I've counted about 25 bites so far. At the very least stay away from the third floor. The management refunded my room but didn't help in any other way shape or form and neither did the corporate office. I used to stay here all the time but never will again and am considering legal action as this was a full on infestation.

If you have a vehicle over 6ft in height do not make a reservation here because they won't tell you that you can't park anywhere until the day of and they will still charge you for your stay even though it's impossible for you to stay there. It's a franchise and the owner of this hotel is a crook. Their response to me saying you should disclose your parking is only 6ft clearance: "Well you should have asked"

It was probably the longest check in process to any hotel I've been too. Took way too long and longer than it should've been normally. And they still asked for my card info even though the card was already charged. The reservation did not mention anything about $12 for parking or the $112 deposit.

Do not stay here. Hotel staffed watched me the whole time from other rooms. I'm my most intimate moments. Never had the room to myself. Checked out early. Luckily I was aware of the sounds and noticed the sounds of flapping from the other room coming from what seemed to be a man turned on to me in my room. We all know what that is. Don't stay here. You will be watched.

Downsides of staying here is that they charge a $100 room deposit fee every night you stay, the WiFi connection is terrible, the house keepers and front desk use the Public Address system frequently during daytime so it feels like you are in a Target or Walmart store with someone using the intercom to communicate with another co worker or to ask a customer to move their car in the parking lot. Also I was interrupted by carpet cleaning crew in the afternoon and had to leave my room for 45 minutes for them to clean the carpet and when I came back it was still wet. The surrounding neighborhood also looks dingy. But other than that its a clean hotel which is conveniently located next to public transit. The room I got was spacious and had standard appliances like microwave, fridge, coffee maker, hair dryer, clothing rack, iron and ironing board. Furniture in the room consisted of office chair, wooden desk, upholstered seat with ottoman and full length wall mirror. Due to its price point and room deposit fee I would NOT stay here again!

I have never had anyone take a photo of my credit card and driver license during a hotel check in. I was told it was policy. But no one could show me this policy. I reluctantly let him photocopy it but stated I would be taking that copy with me when I checked out the next morning, was told OK. Well next morning, a different employee was at the front desk. When I asked for the copy of my credit card back, he denied my request. I re-iterated, that there is no reason for him to keep the photocopy of my personal credit card information. He told me it was policy. Asked him to show me the policy. He said it is online. Asked him to show me. He couldn't show me. Told me I could call tomorrow and speak to the manager. I will be honest I was about to lose my patience and felt sorry for the other guests in the breakfast room attached to the lobby, because I did get loud and angry. I had to ask my travel partner to step in, so I could calm down. She also asked for him to show us the policy. He still could not produce the policy. She then told me to just call the cops. So I asked again for the photocopy of "MY PERSONAL CREDIT CARD". I then agreed with my friend and told the guy at the front desk, that if he does not give me the photocopy of my credit card, I would be calling the police. He then picked up the phone like he was calling someone and then just handed over the photocopy, although I don't think he actually called anyone, as he did not actually speak to anyone. Buyer beware, in this day and age of identity theft.

It says "Free gated garage parking" on the Choice hotels website, but the hotel charged me $12 for parking! Called customer service and they won't do anything about it even though it is blatant false advertising! On the top of that the hotel is on a busy street with lots of noise at night and the hotel is not well maintained. Save your time and find a better hotel!

It charges us a $50 late check out fee without any call to notify us. They ask you to sign an agreement with a lot of your initials so they can charge you immediately. Be aware of it.

For $250 a night you can have a view of an air conditioning unit, a buzzing, crackling phone keeping you awake at night, a refrigerator that freezes everything no matter how low the setting & limited space. LA is pretty overpriced to begin with but this really took the cake. The included breakfast included microwaveable burritos and Greek yogurt. Photos on the website are very misleading. But it is close by a lot of the activity on sunset Blvd close to a lot of restaurants, nightlife & Echo park lake.

I give this spot 5 stars because for the tier of accommodations, it was just what i was looking for! Affordable and great location. Parking is in gated garage and is free, which is also a huge perk. If you don't plan to be at your hotel much and want to save money, this is the place. The staff were great as well and very accommodating. Shoutout to Antonio for helping during our stay! I will be back.

Was nice until I checked my credit card and found they charged me 30 bucks after I left... I called the front desk to inquire as to what was wrong... They told me they are charging me 30 bucks for 4 towels... and to call the manager in the morning for further clarification. This is a SCAM!! 100% a SCAM!! I left the place on time... I put the garbage in the trash can... the towels I used were in the bathroom - and I left a small tip for the cleaning people the same as I do at EVERY OTHER HOTEL! - What could I have done to their precious towels. So I decided to check other reviews for any mention of them pulling this towel scam on other people. Guess what!? On 12/14/2016 Nicole E writes: "Then after we checked out, they charged us extra for 4 "destroyed towels beyond reuse" and couldn't explain anything about the towels. Now we are professional working people and cannot possible destroy FOUR towels after one shower. Come on!!!" What are the chances that both Nicole and I ruin exactly 4 towels each?! This place sneaks a charge onto your card and probably gets a lot of you for 30 extra bucks because you don't go over your statement. Well guess what SHADY Comfort Inn... I DO go over my statements... and you will not be collecting on a single dollar as I have already killed your attempt to get money out of me. I did not ruin any towels - and I highly doubt Nicole E. ruined any towels - and I do highly suspect that you guys are just scamming people for 30 dollars here and there with this BS towel story. I'll be spreading the word about you SHAMELESS thieves. DO NOT STAY HERE!!! IF YOU HAVE TO STAY HERE CHECK YOUR STATEMENT!!! IT WAS 2 DAYS AFTER I LEFT THAT THEY DECIDED I RUINED THEIR TOWELS. SNEAKY WORTHLESS THIEVES!

Well for the money you pay (over $500 for 2 nights) and the amenities you receive. It falls somewhat short. The view of the air conditioning unit was phenomenal. The one plus I give it, is that you're in the middle of everything, Hollywood is only a stones throw away. Overall I might suggest another place.

In summary: It's as advertised. It's an alternative to staying in overpriced Koreatown hotels (about 6 miles to Ktown). Walking distance to Silverlake Ramen. Would I recommend to others: Maybe. If relaxing sleep is on top of your list, this isn't it. Sunset Blvd is rather noisy. However, if you're looking for a place to crash, it's not bad. Would I go again: Likely. Things to note: Free continental breakfast and free gated parking. Microwave, mini fridge, iron, and dryer in room. Checkout is at noon.

Save yourself money and go elsewhere. The location is somewhat ghatto-ish. It literally right by highway, and noisy as hell even at night. The room: It looks ok but its not as advertised in their pics. Their pillows felt horrible, shouldn't even consider them pillows. The toilet in our room doesn't even flash right,( it was half stuck). This is the only place we been to that charge $150 "refundable" deposit in advance in case something went missing or broke... and that's totally under their discretion, I wasn't aware this until I check in, otherwise I would never chose this hotel. Stupid me didn't check Yelp before I book because google reviews were decent. Read other reviews, many got unreasonable charge after they check out.

If I could give it a No star I would. Called multiple times. They held my deposit for 2 weeks, called back and they told me they kept it for "smoking" in the room. I don't smoke. Probably from the already musky room. Magali the Manager never called me back. Choose a cash deposit!!! Because they are looking for ways to keep your money. And it's $150!!!

Came to check in on 10/19/23. Staff was just there and not really friendly or welcoming. As I provided my ID and credit card I was made aware of the charges. I then was told parking was $12/day. I made a comment about charging fees that went unanswered. I then asked why as a guest there is a fee and if they wanted to charge for parking why isn't it built into the cost of the room. It's pretty off putting to stay at a hotel and then also pay parking. I then was given a sheet of paper to put my email on. Then given another paper that I had to sign my name twice and initial around 5/6 items. This is where things became unfriendly as the first item to initial was for the rate but there was no rate listed. Another employee standing there said I had to sign it if I wanted a room. I reiterated that there was no rate listed. He then informed me that the booking wasn't through them so it doesn't list the rate. I pointed out that I was just quoted the price a moment ago so why doesn't it show that. Again he told me it was through a third party so it doesn't show a rate. Personally, it seems ridiculous to ask for an initial of a price that isn't listed so I signed and initialed everything else except the rate part. The gentleman then said if I didn't sign I wouldn't have a room. I then countered with the fact that I was already told the room was paid for so what does it matter if I initial the empty rate portion. Again he said I wouldn't have a room if I didn't initial. I then commented that id be complaining to which he replied complain all you want. Customer service is severely lacking on this day. It's also quite noisy as the hotel sits right next to Sunset Blvd in a fairly busy part of it. Room is pretty clean and the gated parking is nice for security/safety. Overall based on other reviews and my experience the management should take notice to improve customer service, review check in policies (this was the most signing and fees I have had to do in a really long time).

Checked in @330 Am Asked for a late check out and they said they would charge us a fee which we were fine with . So check out time is noon and I asked for a late check out she said 1230 which is fine but I went to 1240 and they completely freaked out kept calling I am so sorry that I only went over 10 minutes and I'm OK to pay the fee but I just didn't feel comfortable to stay there again I wouldn't recommend this hotel . It was decent clean the shower need deep cleaning . The carpet needs extreme cleaning and also it was really hot in the hallways like it was only 72 and it was like 90 in hallways and it smelled . They had underground parking which was nice .

We had a terrible Airbnb experience so we came here! A great location close to echo lake park and pretty much anywhere in Hollywood and Universal studios (13 min drive) Also close to downtown and we were able to get from downtown to hotel after the NYE celebration downtown fairly easy Clean beds and bathrooms - the little shampoos/conditioners smelled super nice There was a lot of noise some mornings and could hear conversation through thin walls so minus one star but not completely terrible The continental breakfast was so nice each morning with eggs, sausage, waffles, fruit, toast, bagels, yogurt etc Checkout and checkin was easy and pro tip I'd ask for a room near back of the hotel for more privacy and less noise Free parking downstairs and very secure; just a bummer you have to get out of your car to swipe your hotel key and the key got demagnetized several times :( Great value for what you get (under $200 each night) and in central location!

Not the best hotel ! Save your $$$ & go elsewhere ! Only good thing is that it's close to the walk of fame. I stayed here for 1night and with tax it come out to $150!! You can't really sleep due to the busy street .. You often hear people yelling ,slamming their car doors ,speeding thru the street .. they say it's non-smoking yet people still smoke ! The rooms are ok . They have a lot of outlets to charge your electronics. It's hard to connect o the wifi . As obvious you will hear people from the floor above you ! The sheets are disgusting the bed I had still had stains of who knows what and cigarette burns and smells a lot like cigarette . The A/c in the room didn't even work . I only stayed here because the next morning I planned to go hike Runyon canyon and it was the closest hotel .. The staff is nice but other than that next time I'll plan ahead and stay elsewhere.

Canceled my reservation and couldn't give me explanation on why luckily another comfort miles aways were able to help

Sparkling clean, very comfortable beds, friendly staff. I slept like a baby. It's not a trendy or boutiquey hotel, but honestly those can get old at a certain point. This hotel has everything you need. Continental breakfast is simple but I can't complain about free. My only complaint is that the lights are occasionally extremely fluorescent, but now I'm just nitpicking. Would definitely send visiting family here to save them a few hundred dollars over the Silver Lake pool hotel, which I can hardly imagine is $200 more comfortable per night.

wanted to like this hotel because of the location but the front desk staff are very rude and exercise weird power dynamics over their guests.

So I would be really remiss and not keeping my promise if I did not do a great review for the Comfort Inn in the Silverlake neighborhood of Los Angeles. I stayed here so that I could take care of my business which is in that neighborhood. I am from that neighborhood and my home is still in the neighborhood as well as my business but I live in rural Oregon now. I was very worried about the reviews because they were not very good but I wanted to give them a chance so I talked to David on the phone and Britt and they really did keep their word they made sure that my stay was really good. I have to give a special shout out to David he really went out of the way for me I felt. When I stayed there I found that the rooms were extremely clean they felt nice and fresh and had that comfortable feeling that I was in a good safe place. I was very happy for that as even though I'm from Los Angeles it felt really weird being away for so long and I felt like I was no longer a city girl even though I grew up in the city. The bathroom was clean and all of the rooms were fresh smelling. The only downside was the pillows, they were a little bit weird, they were kind of lumpy. I wasn't sure why they were like that but they were. The only thing that was maybe a little difficult was the people next to me were making a lot of noise that night and it happened the next night as well. I really did want to change my room but I don't blame the hotel for that there's not a lot you can do when you're staying in a hotel in Los Angeles it's a party place and that's going to happen especially in the summertime. After our two nights there we went to San Diego for two more nights but then we came back for our very last night before it was time for me to board on my train. We asked if we could have a room at the side of the building which next time I will remember to ask for. It was a little bit bigger but unfortunately we still got noise from people next-door. I just think maybe the walls are thin or it's just a party area. Again I grew up there and worked there for 25 years so I used to pass this building many, many times and wondered so many times when I was tired driving home if I would stay at this Comfort Inn but I never did when I was in Los Angeles and San Diego. Now that I'm in Oregon it seems like the most sensible place for me to stay when I come to town. And I will definitely need to come back there probably three times a year to watch over my business so watch for me David and Britt I will be back, you guys are the best!! Thank you for making our stay wonderful and I hope my good review will help you guys out you really deserve it you did a wonderful job and the hotel is a good place to be!!

Born and raised in Silverlake and recently moved so I booked this place and the reviews definitely don't do them justice. It is much cleaner than others put out it to be. But it is the exceptional customer service that led me to write this review. The gentleman at night (sorry didn't get his name) and Alyson at the front desk were truly great and have been throughout my stay here. Alyson went above and beyond to assure my stay was well accommodated. Thanks again!

Someone walked in on me shortly after I checked in while I was nude in the bathroom. Initially the manager insisted it couldn't have been a housekeeper then changed her story but said she didn't know why I was so concerned since the person never actually saw me anyway! She was rude, defensive and downright lied. Ultimately she told me she would give me a $20 refund which I could take or leave but when I tried to get the refund I was told I had declined it So if you like to feel assured that some strange person won't walk in on you in your room, maybe this isn't the place for you. Also if you like to know that if there's some issue management is going to step up and take responsibility and make it right, don't stop here. If you want to be treated fairly with respect and dignity, you guessed it, probably not the best place for you either. To follow up, when I posted this review to a different site the manager had the nerve to respond that she had counseled housekeeping. The problem clearly isn't housekeeping thougg it's management. This hotel isn't safe and it's poorly run. If there's any other option, take it!

I have never been treated so poorly by a hotel and it's staff as I was here. I travel for work and I stay in Choice Hotels most of my work trips, which equal out to about 300 days a year spent in hotel rooms all over the West Coast. This is by far my worst experience so far. The general manager and her Minion in the lobby are the source of this unprofessional rude conduct. I feel so disrespected after they treated me like I was some crack head off the street. So the stay was good, everything was fine untill the next morning I had a friend arrive with breakfast around 8:00am. I told my friend to just come up to the room, but on the way up they were stopped and harassed by the front desk, even after telling them that they were there to see me, staff was. Unrelenting and rude. So I came down to retrieve my friend and there I was reprimanded and told I couldn't have guest then the staff proceeded to interrogate me. After telling them I was a diamond member, they still talked to me like I was a child. I was charged 10$ for my guess to bring me breakfast and stay for an hour. Side note: earlier that morning I had made another reservation to stay that evening. Well after they finally told me I could return to my room, the manager rudely reminds me of my reservation that evening, to which I replied that I would be cancelling due to the rudeness of staff. I was then told by the manager that I could not cancel the reservation. Now. I called choice Hotels corporate and the manager refused To cancel the reservation and it would charge my card whether or not I stayed. So later that evening, I decided if I was going to get charged for the room, I might as well stay. So when I went to go check in, I was informed that there would be another $150 deposit would be pre authorized. I didn't have 150$ available in my account because the hotel still hadn't released 236$ pre-authorized from the previous day. I informed the lady at the front fest that I couldn't afford the deposit. I was then told I couldn't check in but also that they wouldn't cancel the reservation. Now I cannot check in because I don't have the deposit, but I am still Going to get charged for the room. They won't let me stay in the room yet they are Still going to charge me. When I. Asked the lady what I was supposed to. Do now, her response, and I quote, "Maybe you should have thought about that before you decided to Make the reservation." Can you believe that? Like wtf? I even spoke with Choice Hotels customer service three Times, they called the front desk and and just came back with the same response, the front desk said they will not cancel. So basically I'm screwed and I'm going to get charged for a hotel room that I won't be allowed to stay in. And the worst part is. Choice Hotels won't correct it. Does this seem crazy to you? Im Ready to. Explode.

WATCH OUT - This place will scam you. I stayed one night and the room and motel overall was fine. But 5 days after my stay, they charged my card $150.00. I called to inquire why, thinking it was a mistake. The woman with whom I spoke (and who refused to give me her name) said the computer says I smoked in the room and that was why I was charged. I don't smoke. I told her that was a mistake and I wanted the charges reversed and she refused and said there was nothing I could do. Oh yes there is - I disputed the charge. But what a hassle. Do yourself a favor and just stay someplace that isn't dishonest. If you do decide to stay here, watch your card statements.

Honestly we were surprised by the quality given the price point...we were expecting more of a motel vibe, but that wasn't the case. The rooms were spacious and clean, and the employee at reception (pretty sure his name was Gabriel) was incredibly nice to us and helpful as I called down with questions. The real kicker was on night 2, we had a plumbing issue in our bathroom, something I'd expected would take forever to address, but again that wasn't the case. They had a plumber up to our room within 5 minutes, and rather than have us wait while he worked on it, they cleaned another room for us and had us transferred over in about 20 minutes. That kind of expedited attentiveness isn't something we expected for a relatively low-cost hotel, and we appreciated them for it. We're going to stay here again on our next trip.

Decent stay. Literally 10 feet away from a popular Indian restaurant. Staff was friendly and right on sunset blvd.

Horrible experience. If you are like me and rather sleep on a (bug free) clean bed then don't stay here. When I went to the front desk to let the manager know what we found, she didn't believe us(even after showing pictures)and send one of the employees to the room to check it out. Employee called the front desk and said that they didn't find anything but when we went and pointed it out where they were, not only did they see the ones that we had killed on top of the white blanket but also one alive that she smashed between her fingers as she said "oh this one's". I had to call Expedia to handle it because the manager came across as if the whole thing was no big deal because they were not bed bugs they were just small roaches. I could've stayed at a different hotel for half the price if I was ok with bugs of any kind on my bed.

I stayed here because my daughter had an early surgery at Children's Hospital Los Angeles and wanted to be close. This hotel is as close as you can get. Hollywood is so sketchy and not a place I like to be but this hotel was pretty decent for the price. It's not super fancy and high class, but it was clean and the beds were very comfy. They have an underground parking garage and it is free and gated and I felt very safe parking my car here. I would definitely stay here again but hopefully after this surgery I won't have to!

We are staying here for the second time. We were so impressed by our first visit that we were excited to get a room while visiting LA again. There is a gated garage under the building which feels safe. I like their breakfast area: such a light pure modern style. Furniture, light and carpeting throughout the hotel are the same modern laconic light style. Very pleasant to the eye. Beds are very comfortable. They also provide soft and hard pillows so you can chose whichever you prefer. Very clean. I like that they didn't hide outlets behind refrigerators and night stands, but the outlets are easily accessible in the era of multiple mobile devices. They also have scrambled eggs for breakfast - looking forward to breakfast in the morning. Even the hard boiled eggs are peeled. :)

Check in was a breeze. Service was quick and efficient. Parking was in an underground garage with a gate that was supposed to close and lock at 10pm but were still up at 10:15. The rooms appeared to be clean. On the negative side, the walls appear to be paper thin. When we went to bed, we could care our neighbor carrying on in a loud monotone punctuated with profanity and a horse laugh. Even the person she was talking to sounded bored. After listening to this for about 15 minutes (at 1:15am), I called the front desk and complained. He apologized and said that he would take care of it. About 30 seconds later, we heard their phone ring. The loud talking picked it up and we could hear her clearly without trying to. "Oh? Sorry? I'll hodl it down. Sorry. Good night", followed by "What the F*CK! Some b*tch complained that we was too loud. F*cking dude told me to hold it down. They should go to f*cking Napa if they want quiet. This is east L.A. Stopid b*tches. Since we had three rooms booked, we weren't about to move hotels so we stuck it out. Eventually even the loudmouth fell asleep but we'll never stay here again.

Good hotel with very big and comfortable rooms. The beds and pillows were super comfortable. And the nice big flat screen TV was a nice touch. Rooms were also kept very clean Breatfast in the morning was delicious. They had hot items like eggs and bacon too. The woman working the breakfast room had a bit of a attitude tho. They also have plenty of parking in the basement garage. The people working at the reception desk were nice too. One bad thing is the floors were very thin or something. I could hear people from upstairs running around in the morning Overall a very nice stay. Location was awesome as well. Definitely recommended

Rude receptionist, couldn't accommodate simple requests. Also the tiny parking lot is shared with other establishments making all much worse. The location is great though, but it would be much better to find an airbnb where you wouldn't deal with rude staff.

No complaints, this place is awesome for what it is: a standard budget chain hotel. We had a renovated room on the second floor and it served us well as a quiet, comfortable place to rest after attending a late night show at a club down the street. The pillows and king bed (a bit firm) were super comfortable for us, and we slept with no disruptions. The room had good AC and a nice shower. The continental breakfast was more than we expected, with waffles, eggs, bacon, bagels, pastries, cereal, fruit, yogurt, coffee and juice. Underground parking was plentiful, monitored, and locked with key card entry. The location is a ten minute drive to the hotspots on Hollywood Boulevard, and you can walk to quite a few places on Sunset Boulevard as well. We plan to attend more shows in the area so we'll definitely be back.