Comfort Inn The Pier

Great location, staff were great, food was of the highest quality, room was a good size with waterfront views. Could not fault the food, staff and amenities. Only negative - no early check in when rooms were clearly ready - we travelled overnight on the Spirit of Tasmania and a check in around noon would have been very much appreciated We had a large number of family and friends that travelled from the mainland, many stayed and ate at the Inn and we booked a function for thirty or so people - an early check in would have been greatly appreciated by many - after all, in George Town, there is not a lot to keep you occupied while waiting to check in. Out of 10 - 9.5

There was a note stating that guests are responsible for cleaning the cutlery, cups, and plates, which I understand may be part of the policy. However, the items in our room were already dirty on arrival, which suggests they hadn’t been checked between guests. I ended up cleaning them myself to avoid any potential charges, but from a hygiene perspective, this really shouldn’t be left to guests — not everyone will clean properly. It honestly made the room feel a bit gross from the start, which set a negative tone for the stay

The morning we had to check out there was zero hot water. There is evidently nobody to contact either. Called every number in the book, no joy. Tried calling/texting the number that sent us the check-in details and it was turned off! Check in was a joke. We got there about 14:30 and reception was abandoned. Heating in the room is by one ancient and noisy fan heater. It is utterly inadequate for the task. The rooms are not well insulated and cold wind flows freely around the entry door. The TV in the bedroom was missing the antenna cable and remote. They supplied these, eventually, but it was the wrong remote. Everything in the kitchen required cleaning before use. One spoon had what looked like dry shit on it. The glasses hadn't been washed in a very long time. The floors were not well cleaned, I think you actually have to plug a vacuum cleaner in. The rooms have poor sound insulation. The ones next to us had tradies in them who woke us up several times late at night and again very early in the morning. We were in the upstairs rooms. Everything is tired. The curtains are coming off the rails, the tiles are falling off the walls, the kitchen floor tiles appear to have never been cleaned. There's nowhere to put your suitcases either.

We arrived about 15 minutes early for check in. Even though the room was ready the woman was not going to allow us in early. By the time we took the car outside the room it was 1:50 pm, check in is 2 pm. We walked down the street for the 10 minutes and then came back for the room and was allowed in the room. We dined in the Hotel that night and the Roast Pork was the worse I have had in a long time. They asked did I want sauce, and I said no, not realising that included gravy. The meat was visibly dry and had cysts though the top layer of meat.

I stayed in the villa for 6 days and then the cottage for another 4. My first villa room was clean and although dated, was very quiet, comfortable and had a wonderful view of the river. I had a fantastic customer service experience with Emily, who was so warm and welcoming and more than happy to accommodate any needs during my stay. The cottage was in one word...amazing! The location was outstanding, the interior was clean, beautiful and had absolutely everything possible that you could possibly need. I didn't want to leave! My only 2 criticisms would be poor service I received from the manager on duty on the Saturday night (a male) who was unhelpful and borderline rude when I rang to request assistance with a matter. I was also disappointed in the food ordered at the hotel itself....I had a pasta dish which was inedible and contained several strands of hair which was very unpleasant.

Very clean, just shower over bath caused my wife to slip and fall out of bath while showering. Very bruised. Informing guests of this would be good. Other than that accident, very comfortable

Appropriately priced motel room - very clean and tidy - generous tea/coffee/ plates etc. Walk out the front door to shopping and long walks along the foreshore.

Advertised as a 2 bedroom. 1st bedrooms door was shorter than the door frame. 2nd was a fold out bed in lounge room. Bathroom entrance on either side but door didn’t lock. Kitchen untidy.

Great food, lovely location and pleasant atmosphere. Lady in the restaurant wasn't very friendly, however the bar man was very welcoming.